VideoScribe Reviews

Name: VideoScribe
Address: DeskLodge House, 2 Redcliffe Way, Bristol, City of Bristol
Rating: 4.29

4.3 Rating 772 Reviews

87 %

of reviewers recommend VideoScribe

Company Reviews

Metrics

Info

4.3

Based on 772 reviews

Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	3.9 out of 5

Visit Website

Email:

hello@sparkol.com

Location:

DeskLodge House,
2 Redcliffe Way,
Bristol
City of Bristol
BS1 6NL

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am not satisfied with their policy and believe that it is nothing more than an aggressive commercial practice and money luring. Last year I paid for a year subscription for VideoScribe service, but did not use it much. I almost forgot about it. But realized that they charged me for the next year subscription. A few days later I contacted them to cancel it and get a refund. After a couple months of negotiation I've been getting rejections and rejections in a refund or a partial refund. Their explanation is nothing more than hiding behind legal formalities that they designed to support their policy: all this “I agree to terms and conditions…” where they appear they got an unconditional authorization to charge my money, no matter if I use it or not. People make mistakes, people are inattentive, people click ‘agree’, and ask to re-consider the deal if they find they made a mistake, it is a normal practice around the world. But they believe it is better to punish their customer for not being interested in using their services. It is not the case when after half a year of not using the service I am asking to cancel it and refund all my money back. No, they knew I am not using it anymore, they knew it was just a couple of days after the auto-payment and I said I have no interest in further use of it. They proved to be aggressive in imposing their services no matter what.”

Helpful Report

Posted 4 years ago

Hey there Alex, as you have mentioned this is a subscription. Future payments are not unconditionally authorised, you can unsubscribe at any time to prevent them. We sent you a couple of reminder emails in the month leading up to the new charge and have cancelled future payments now we know you want to leave. The software is available for you to use and if you need any help getting the most out of it we are on hand to support you with that.

Posted 4 years ago

“I’ve used VideoScribe from 2013 and have never had an opportunity to complain or ask for assistance. Lately my email and password was compromised and the VS team promptly assisted me. Great service. Keep it up 👍🏽”

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Posted 4 years ago

“I use VideoScribe approx. daily and its really a great tool. Beside this If I stuck in any issue, there is a very caring people who help as well. Thanks for good support!”

Helpful Report

Posted 4 years ago

“I've been having a good time with VideoScribe (VS), with several videos with no problem. Then one scribe would not render, and it kept going for a couple days. When I contacted VS, they managed to get it going, though not on the normal platform. But they also kept working on it, and after a couple days, found that there was a single corrupt element that I'd inserted, and that messed up the whole thing. And they identified what element it was. Once I knew that, I could replace that element, and all went well. But I was impressed that they took the time to track down what turned out to be a fairly subtle element that crashed the whole thing. This, I've found, is pretty typical of their customer service.”

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Posted 4 years ago

“I've loved this product for a while and never needed assistance until just before Christmas... When I did they provided quick and helpful assistance, which I really appreciated.”

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Posted 4 years ago

“Thanks for your help. Your support is professional and quick!”

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Posted 4 years ago

“You need to cancel your subscription in a few steps. The application asks many times if I want to buy a pro version when canceling a subscription (complete nonsense). Unless you end up canceling your subscription and using the product, customer support will not cancel your subscription or refund your money. I am very disappointed, do not buy this product.”

Helpful Report

Posted 4 years ago

Hello Arthur, our cancellation process has 4 steps and can be accessed via the subscriptions and invoices section of the account. It highlights what you will be giving up, asks why you are leaving and then provides some specific information depending on the reason you choose before that final cancellation confirmation. We don't ask you to buy on these pages but if you click on one of the information links at step 3 you will be taken to a corresponding page on the main website. That page may have a buy link as it's just a webpage and not part of the cancellation journey. If you ever need help cancelling we'll happily do it for you, cancellation stops future payments so you will need to contact us before the next period starts to avoid being charged.

Posted 4 years ago

“Amazing Software... But They Have To Update Their Image Library With More Pictures And Make Them Mostly Free.. Otherwise Excellent”

Helpful Report

Posted 4 years ago

“I had a question about sharing a scribe with others for editing, and this was not altogether obvious from the web site. I asked for an explanation and clarification, and they got back to me within 24 hours. Nice!”

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Posted 4 years ago

“PRO VERIFIED”

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Posted 4 years ago

“it is very bad experienced couldn't run the app I don't how to pay the money”

Helpful Report

Posted 4 years ago

Sorry that you are having technical issues with VideoScribe, you can contact our support team via https://help.videoscribe.co/ and they will do all they can to help you.

Posted 4 years ago

“VideoScribe is fantastic for novices too....really a few minutes to learn. Within less than an hour, I was able to make an amazing, memorable family video for a special occasion. Customization with your own photos and music is really what makes this special. I will highly recommend this software to my friends. Great job VideoScribe team -- keep on innovating!”

Helpful Report

Posted 4 years ago

“Simple and usefull. It helps to content creators to be focused on their message. Sparkol brings the technology to pack up the message in a video format.”

Helpful Report

Posted 4 years ago

“Awful. Platform is a money trap that requires you to pay extra for the decent features. There are far better, cheaper alternatives. Plus, they force you to sign up for a yearly subscription hoping you’ll forget, then ignore your requests for a refund. Trash company.”

Helpful Report

Posted 4 years ago

“The Scribes are easy to create and the tutorials are very helpful so the whole package met our needs very well. I have been able to create several scribes to highlight various aspects of our training courses already which makes a more engaging experience for our learners. Over and above that the whole Sparkol Team have been super helpful in the support they gave our organisation to set up the account initially and our continuous development. The investment is a no-brainer for us as it's a great product and a really good price. Brilliant.”

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Posted 4 years ago

“Wonderful tool for explainer video. Videoscribe gives immense opportunity to convert ideas to practicality. A real creative tool.”

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Posted 4 years ago

“Hi there. I really like the software so far. I hope they improve performance overall especially during the rendering. The support is awesome. I can see they care and try to really answer our questions. I also recommend both Udemy Sparkol courses with John. He is really good and it will make a difference mainly for people that is new in VideoScribe. Thanks, guys. Keep going :)”

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Posted 4 years ago

“So impressed with Videoscribe’s responsiveness to answering questions. 12hr turnaround by email.”

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Posted 4 years ago

“I have just recently started to use VideoScribe to help me teach children in a religious club who are not meeting in-person. Finding online platforms which are engaging for the children is a big challenge. VideoScribe with its very flexible uses and great ready-to-use graphics fills that challenge beautifully. VideoScribe is really very easy to use. If you can make a powerpoint presentation, you can easily make a VideoScribe presentation. There is a lot in common in the interface logic of both programs. I highly recommend VideoScribe as another tool to teach children, another way to engage the children's minds.”

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Posted 4 years ago

“Videoscribe is an awesome product. The support I received from their customer care is wonderful. I would recommend this product to anyone who is looking for creating videos in whiteboard animations.”

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Posted 4 years ago

VideoScribe is rated 4.3 based on 772 reviews