VideoScribe Reviews

Name: VideoScribe
Address: DeskLodge House, 2 Redcliffe Way, Bristol, City of Bristol
Rating: 4.29

4.3 Rating 767 Reviews

87 %

of reviewers recommend VideoScribe

Company Reviews

Metrics

Info

4.3

Based on 767 reviews

Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	3.9 out of 5

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Email:

hello@sparkol.com

Location:

DeskLodge House,
2 Redcliffe Way,
Bristol
City of Bristol
BS1 6NL

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VideoScribe 4 star review on 1st April 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“VideoScribe is AMAZING!!! BUT they fail to mention the image gallery is very limited. After my 4th video I ran out of original images so the videos all have the same images. And to buy images is sooooo expensive! Now I'm forced to spend hours making my own images.”

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Posted 8 years ago

Thank you for the review Edwin. We have just started a programme to boost our image library even more so hopefully this should help you moving forward.

Posted 8 years ago

“Great way to be creative in sending messages to colleagues all over the world with animated images.”

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Posted 8 years ago

Great to hear that you are using VideoScribe in such a creative way Sherry. Many thanks for the review.

Posted 8 years ago

“Excellent tutorial videos. Simple to navigate. I secured my first client a couple of weeks ago and I am feeling optimistic I can get more Scribe work once I put together some more samples. Thanks.”

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Posted 8 years ago

So pleased that we've been able to help you win new business. Upwards and on wards :-)

Posted 8 years ago

“Easy functions simple interface”

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Posted 8 years ago

Great feedback - thank you for your review.

Posted 8 years ago

“It is a good tool! I think that would be very interesting if we could write something up on top of an image. It would be a really nice update!”

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Posted 8 years ago

Thanks Sofia, I am pleased to say that that functionality does exist. Just insert a text frame after the image you wish to write on top of. If you continue to have a problem please contact our help desk or raise a ticket.I hope that helps.

Posted 8 years ago

“I found the platform really easy to use and quickly produced my first scribe. There is an extensive list of tutorials that guide you from the basics through to top tips to really help build great scribes. I loved the fact that you can save locally or cloud based as I constantly found myself continuing to work on scribes whilst travelling on my ipad. Finally I had a couple of occasions to get in touch with the customer services and found the response times to be lightening quick and very helpful and professional. Throughly recommend this product.”

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Posted 8 years ago

Thank you Michael, so pleased that you are making the most of the VideoScribe offering and to hear that we are delivering for you.

Posted 8 years ago

“Easy to use interface”

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Posted 8 years ago

Really pleased to hear your feedback Hany. Many thanks for the review

Posted 8 years ago

“poca animación”

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Posted 8 years ago

Thank you for your review. As a regular user you will understand that the main focus of VideoScribe is to animate the creation of an image - in a White Board style as opposed to creating motion through animation. We have added in a number of transitions that can make the experience richer but our key focus is to be true to the White Board style. I hope that helps.

Posted 8 years ago

“I love VideoScribe! It is fun, entertaining and very useful software. It is a fantastic creative tool for presenting ideas in better, more engaging way. If you want your message to be heard and seen, I recommend you to use it. To make it perfect, add Tawe and enjoy the success it brings.”

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Posted 8 years ago

What great feedback Iva. It's hearing comments like yours that fire the team up to do even greater work and create ever better products... so even more voices can be heard Many thanks again for the review.

Posted 8 years ago

“It's the second year I purchase video scribe. The program hasn't made much evolution since last year. Unfortunately, it didn't reach my expectations. I've blindly registered for another year, but I believe I won't use it much since I had to turn to After effects in order to fulfill the tasks now. Though I believe there is still a place for your program in video scribing process.”

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Posted 8 years ago

“The videos did not work as they were set out to, every time I contacted support they gave me instructions to do which either made no difference or the program would not permit me to do. Waste of time and money”

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Posted 8 years ago

“The program is still a bit clunky and not (in my opinion) navigated easily for first time users. However, the most impressive thing to me - and I do mean IMPRESSIVE - is your staff. Johnny, Michael, and especially Barry, have been remarkably patient and helpful to me. The "instant answers" button on the Sparkle Help page (http://help.sparkol.com/support/home) doesn't necessarily provide "instant answers". I was on a tight deadline and needed to speak with a human being to help me solve issues with the program and I was forced to wait until at least the next day for a response that wasn't always what I needed. The community blog / forum is good, but is hit or miss. People using this tool professionally, need "instant answers" - not answers that may or may not help, one to two days later. Other than that, I like the program, I would like to see more editing tools (especially with the voice over feature) and a way to create my own backgrounds instead of just working with the ones provided.”

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Posted 8 years ago

Really appreciate the feedback especially with respect to the support team. We'll continue to enhance our instant answers but please feel free to reach out direct to the team.

Posted 8 years ago

“Eay, flexible, great support, video hosting, and impressive output.”

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Posted 8 years ago

Many thanks for the review Ted. So please that you are getting so much out of VideoScribe.

Posted 8 years ago

“I need more información abur use sound effect in the audio, and sincronize whith animation.”

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Posted 8 years ago

Hi Jorge, Thank you for your review and feedback. I'm sure we can provide you with the help you need - just get in touch with our team via http://help.sparkol.com/support/home Personally I start with the audio and adjust the scribe timings to fit - but I'm more technically challenged than most!

Posted 8 years ago

“easy to access, good to get basic svg files.”

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Posted 8 years ago

Appreciate the review. You may be pleased to hear that we will be adding more free SVGs shortly!

Posted 8 years ago

“My business needed a way to communicate certain technical subjects to our customers. The versatile and easy-to-use Videoscribe platform was perfect for our needs! We are so grateful for this quality product. Truly a lifesaver.”

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Posted 8 years ago

What a great review Nathan - glad to be of service. Wishing you all the best with your business.

Posted 8 years ago

“I really like the program, however it's a tad expensive for me. A $30 monthly feed it's too much; a few weeks ago I got an email that offered me an annual subscription for $96 dollars per month, but sadly I missed it. Also, after the last update I can't change the language to Spanish.”

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Posted 8 years ago

Hi Santiago, Many thanks for your review. If you keep an eye on your inbox I'm sure that you'll see another before long - one of the benefits of having a Sparkol subscription! The Spanish version was a trial and we will likely be rolling out a full version very soon. If you want to continue with the Spanish version in the interim then you can re-install the previous version. If you need help please raise a ticket from you account page.

Posted 8 years ago

“It is user friendly and you can make a really orginial video with this program. People that see this video´s really like them. It has different tools so I was able to putt different effects.”

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Posted 8 years ago

Really appreciate the review Cristina - thank you for making the effort

Posted 8 years ago

“i can't upload a video into my project unlike Explaindio video maker, they did add option to upload video into videoscribe project. please add this option, this very important for me for my youtube videos.”

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Posted 8 years ago

“I just like the simplicity”

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Posted 8 years ago

VideoScribe is rated 4.3 based on 767 reviews