VideoScribe Reviews

Name: VideoScribe
Address: DeskLodge House, 2 Redcliffe Way, Bristol, City of Bristol
Rating: 4.29

4.3 Rating 767 Reviews

87 %

of reviewers recommend VideoScribe

Company Reviews

Metrics

Info

4.3

Based on 767 reviews

Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	3.9 out of 5

Visit Website

Email:

hello@sparkol.com

Location:

DeskLodge House,
2 Redcliffe Way,
Bristol
City of Bristol
BS1 6NL

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VideoScribe 4 star review on 1st April 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I tried to purchase three time at the weekend , it does't let me go th”

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Posted 6 years ago

So sorry you had some trouble over the weekend. Looks like you managed to make a purchase yesterday otherwise I would have got one of the sales team in contact to help.

Posted 6 years ago

“I can say with confidence, VideoScribe is worth every penny of the nominal price of $144 a year. I needed to create a video fairly quickly, did not have experience with animation platforms, and used the handy seven day free trial to try it out. After my purchase, I easily taught myself and used the helpful tutorials when I got stuck. VideoScribe also offers great features and add-ons. My video was a hit and I was asked to create another one. So, if you are trying to get away from boring bullet laden presentations and want to showcase your message in the best possible way while keeping your audience engaged, VideoScibe is the right tool for you!”

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Posted 6 years ago

Awesome Lisa, glad you found the tutorials useful and your video was such a success!

Posted 6 years ago

“BUYER BEWARE. They get you onto an a subscription plan and charge your card without you knowing with an increase in price. (READ THE FINE PRINT). Will need recommend or buy from them again. Upon speaking to the rep.....was told that no exceptions made unless someone was dead in the family. What creeps! Spread the news....how companies do business is as important as what they do.....#banSparkol.”

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Posted 6 years ago

Hello Leo, Yes, we do sell our products on a subscription basis. We don't hide that and we always send yearly subscribers reminder emails in the month leading up to the payment. You have received these emails and it is unfortunate if they have been missed or lost in your inbox. Our communications show that you signed up through a '25% off your first year' sale. The checkout page that you used to sign up shows you what you will pay now and in the next years at full price, so that it is clear what subscription plan you are starting. This is why you were charged a higher subscription payment in year 2. Your reference to 'someone dead in the family' seems to be a misinterpretation of our refunds policy which offers some exceptions to help those in extreme circumstances. When you called us you were over a month into the next year of your subscription and that is substantially past the point where we can cancel the contract and refund your payment. You asked for an exception and we explained that there were no exceptional circumstances in your reasons for not cancelling the subscription. Kind Regards VideoScribe

Posted 6 years ago

“Interface is really laggy and I frequently get the "Not Responding" message. It is severely annoying and not that great of a tool. Best part about it is its price.”

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Posted 6 years ago

We're sorry that you have had such a bad experience. We'll log a support ticket for the email address that you used to write this review and see if there is anything we can do to help improve things.

Posted 6 years ago

“I have been a user of VideoScribe for many years. I purchased a lifetime license years ago and the full SVG Studio for assets. The team at VideoScribe has always been awesome to work with and very responsive. Barry is always responsive and very helpful. He really cares, you can tell in how he works to resolve issues. I love the toolset and the improvements they keep making are super helpful. Once you get the hang of it its really easy to use. I did struggle a bit to get making high quality scribes because I am not as artistic some of the really cool samples on their web site... but I am getting there. a quick story, I first installed in my iPad years ago.. on my way to bed ..and started goofing around with it. I was so excited I woke up several (4) times to work on my first scribe during the night.. (yes I am married. Sadly for my wife she is married to me) by early morning I was so excited to share my evenings work with her.. (she was less excited than I, lets just say). But it was a masterpiece. She did go back to sleep. Anyway, I have been hooked ever since. Try it you will be too. it's kind of addicting.”

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Posted 6 years ago

Thanks so much for the kind words and taking the time to share your love of VideoScribe!

Posted 6 years ago

“There is absolutely no support. We (as a company) have unlimited license and we use Videoscribe from its beginning. There is no day we are not dealing with bugs. We stopped reporting them +- 1 year ago since there were no reactions. Newer versions make it even worse. No matter how powerful computer you have you will struggle. Especially with longer 4+ mins scribes. Sorry guys, nice idea, but terrible app. Hope someone will compete with you on the market soon.”

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Posted 6 years ago

Hello Jan, We're sorry to hear that you have had a bad experience with the software. We will log a support ticket for you and our support manager will get in contact with you to discuss the issues and look into what we could do to improve them. We hope that we can make your VideoScribe experience smoother.

Posted 6 years ago

“I found Scribe a very innovative, resourceful and friendly easy-to-use tool of communication. The video tuturials are awesome and I had outstanding online support from Barry from Sparkol.”

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Posted 6 years ago

“It's an idiot-proof (the idiot in question is me) piece of software, very effective and user-friendly. After a year on it (in this case a yearly payment), I changed mine to monthly. Then, last month, I decided to drop it for the time being, as I had lost some work for which it would have been needed. This was done, and then yesterday things changed again, and I needed to reinstate the software. The Sparkol people did all this painlessly for me, and for that and other reasons (I am not connected with Sparkol), I can recommend them unreservedly.”

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Posted 6 years ago

“Great product, great support. I used videoscribe in 2015, and now I am back again to this service! 5 stars recommended.”

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Posted 6 years ago

“I cancelled my subscription and they took the money out of my account and will not give me a refund. They say once it has been processed they do not refund payments. Even though I cancelled the script prior to them taking the money out.”

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Posted 7 years ago

“The product is interesting and, while it is possible to produce acceptable results, the company's very poor customer service makes it a bad value. I can't recommend Videoscribe to anyone and it's best to seek out an alternative. There are many other packages that offer similar functionality.”

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Posted 7 years ago

“HOLA,para mi muy bueno,solo que muy caro ,hoy hay otros programas similaresque he comprado,como explaindio, me hice miembro ylo compre de por vida y loque cree con el ,es mio ,puedo escribir sobre videos,y demas,pero video escribe para mi es el mejor, yo lo unico que ago son videitos para mi canal en youtube pero no huso scribe porque tengo que pagarlrs a ustede.y nunca he ganado un centavo.me gustaria promoverlos pero.cuando vean el precio que no es accesible a todos es una perdida de tiempo ,ademas de queno sabemos como ganar dinero con este programa.”

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Posted 7 years ago

“With videoscribe, I can make doodle videos as expected. Although, I wish I can do more.”

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Posted 7 years ago

Thanks Jerome, Do keep an eye on our website and social media channels as we have plenty more innovations coming on line over the next few months.

Posted 7 years ago

“Excellent product - but MORE characters/images etc are needed in the basic library. One feels a little chagrined when one realises that even further expenditure is required to make full use of VideoScribe.”

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Posted 7 years ago

Really appreciate your review of VideoScribe Peter. We currently offer some 3,000 images within our basic library. That said we have embarked on an on-going program to boost the volume further. We announce each new pack via our social media channels so please follow us for more information.

Posted 7 years ago

“It is very easy to learn and use. My video's are turning out magnificent and I'm able to upload them into Filmora where I'm adding in other clips to create a finished product. :)”

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Posted 7 years ago

So pleased that you are making the most of VideoScribe... keep up the great work!

Posted 7 years ago

“Tutorial videos made learning ohow to use VideoScribe fairly easy.”

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Posted 7 years ago

Thats really great feedback - thank you. We will be supplementing these videos with others, looking at new features, in the very near future.

Posted 7 years ago

“It is very simple to use and the online tutorials are very helpful. There is a great selection of free images and music. At my first attempt I was able to produce a video that looked so professional most people in my company thought I'd commissioned it from an external supplier!”

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Posted 7 years ago

What a great review. Thank you. If you would like to share your Scribe, and we'd love you to, you can submit it to our scribe wall at http://www.videoscribe.co/scribes

Posted 7 years ago

“see previous comment”

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Posted 7 years ago

“Excellent for creating basic videos”

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Posted 7 years ago

Pleased to hear that VideoScribe is proving a great platform for video production. If you would like to learn how to make it sing you can access our training videos at http://help.videoscribe.co/support/solutions/folders/1000157449

Posted 7 years ago

“i have tried other whiteboard animation software in the past but nothing comes close to VideoScribe. You can read my complete review here https://www.wpislife.com/videoscribe-whiteboard-animation-software-review/”

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Posted 7 years ago

VideoScribe is rated 4.3 based on 767 reviews