Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,724 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,724 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 29th January 2025

142

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 5 new radiators, delivery was very quick, and delivered with care. BUT the radiators were not of great quality. They came with small imperfections and small bents, but due to needing these installed we accepted as was.”

Helpful Report

Posted 1 week ago

“Paid online for new shower and eventually plumber came but not all parts were there. Ended up going to our local builders merchant and sourced the missing part there. Stick to local companies in my case the online experience didn’t work for my family”

Helpful Report

Posted 1 month ago

“Easy to order. Lovely tiles. Not impressed with delivery date being changed at 7.30 on day of delivery, twice. I did receive a refund for second delivery following my complaint which was trouble free so was pleased with that.”

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Posted 3 months ago

“Delivery too slow”

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Posted 3 months ago

“I found ordering from VP v straightforward and what makes it special is the responsive customer support team which meant that I was confident I'd got all the correct accompanying parts that I needed. The only problem was the delivery. I had expected 48 hours but it was about 9 days. I had to rearrange with our builder and if it had cone just 1 day later our builder was away with half a job done and we with guests coming to stay . Fortunately it all worked out but it was a near run thing.”

Helpful Report

Posted 6 months ago

“Some issues, Firstly item delivered on a full pallet and frame even though the box could of been bubble wrapped and sent as a box. Secondly some parts missing from item, currently awaiting reply from Victoria Plumbing about sending out the bits I need. Item itself is well made and of good quality.”

Helpful Report

Posted 7 months ago

“Ordered sample tiles for the bathroom and compared then with other stores. Other online stores had free samples, but on Victoria plumbing you had to pay for them. Quite mediocre compared to other tile stores. There isn't anything better about the quality or design so will buy titles elsewhere”

Helpful Report

Posted 11 months ago

“The product itself looks lovely, we haven’t installed it yet but I’ve had to knock stars off for the delivery. I’ve ordered larger radiators from other companies and they arrived in the box and the courier placed the item in my hallway. This radiator arrived on a wooden pallet, with enough wood to light a bonfire and it was left on my driveway. I’m single person and had no way of getting it inside and had to ask friends to come and help me. The amount of wood and packaging left over was ridiculous. I had to buy a saw to chop up the pallet to take it to the tip! After all this, the box that the radiator was in was damaged. Based on this I wouldn’t use Victoria plumbing again!”

Helpful Report

Posted 1 year ago

“Easy to order and good delevery but a missing part, a click clack bath waste not delivered!!! Pleases deliver the missing part. Thank you .”

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Posted 1 year ago

“Don't be fooled by whatever quick delivery times they are claiming to offer before purchasing. My order got split up with half arriving after 2 weeks and the other half still not received, going to contact customer services about it now actually - they are really nice which is why I gave 3 stars for them.”

Helpful Report

Posted 1 year ago

“The product I received was as expected, however, I was disappointed with the delivery. Having a pallet left on the road in front of my car wasn't ideal for me being on my own. The driver wasn't interested in helping me get the product to a safe place.”

Helpful Report

Posted 1 year ago

“Ordering online was relatively straightforward. I also managed to add an item onto my already confirmed order easily. What was disappointing was the delivery. I was kept updated on when my pallet of good would be delivered and it all arrived as expected, however the delivery driver would not bring the items into the house. As I was not aware of this in advance., I had no way of getting the stuff inside until my husband returned home from work. I also live on a busy road so could not leave the house in case items from the package were taken.”

Helpful Report

Posted 1 year ago

“I ordered a few items for a bathroom remodel and I can't say it was a completely positive experience. As the delivery was on a pallet, I was given a few delivery day options. I didn't chose the earliest available and I was expecting the delivery to be that day. There was absolutely no communication that the delivery was being delayed. I had to chase with Victorian plumbing, which arranged a delivery on the next day. I was expecting my pallet to be delivered early, but in the afternoon I had to chase the delivery multiple times, after no communication from Victorian plumbing or the delivery company. After finally being delivered the items, we found the bathtub was broken, looking like it was knocked when loading. Overall, I gave 3 stars for the variety offered by Victorian plumbing and their customer service team, which was very helpful and efficient. But i would have expected more communication on the delivery.”

Helpful Report

Posted 1 year ago

“Delivery wasn’t very fast and one item was damaged. Another item was of very poor quality.”

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Posted 1 year ago

“Took a while to arrive, all of the order was fine, only issue is with the shower valve i bought, for nearly £200 it should come with a selection of connections for the hot/cold feeds, it is 3/4 sized which is very hard to get a suitable connector to reduce to 15mm pipe, having some issues with this and think it would be good service to have options available.”

Helpful Report

Posted 1 year ago

“Bath came quickly. Delivery company was patient with time to look at delivery to check it over. However the bath did have some small chips that you couldn’t see until you removed the protective layer and it was also missing one of the support legs so we ended up using the old ones. It’s installed, looks nice and does the job!”

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Posted 1 year ago

“Unfortunately the courier let Victoria Plumbing down by leaving my £350 parcel outside, when there was someone in!”

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Posted 1 year ago

“Great products, quickly delivered however the delivery driver was not able to bring the items to our door (not allowed on the drive which is 300m long). He helped as much as he could, however, when you're receiving delivery of large items you really need them to be delivered to the door. We were stood at the top of the drive in the rain trying to negotiate the delivery. Other retailers are able to come onto the drive (something to do with insurance). We live in the Cotswolds so hardly a difficult task to deliver? Such a shame.”

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Posted 1 year ago

“Goods reasonably priced but delivery extremely slow!! If I had known it would be nearly 2 weeks I would have paid for the faster service.”

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Posted 1 year ago

“Product took over 10 days to be delivered and DPD delayed delivery on two occasions.”

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Posted 2 years ago

Victorian Plumbing is rated 4.5 based on 19,724 reviews