Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,648 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,648 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 7th October 2024

Victorian Plumbing 5 star review on 7th June 2024

Alan Hurst

140

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good and happy with items just waiting for all my bathroom to be completed”

Helpful Report

Posted 1 year ago

“A first-class selection of products in all departments. Prices are keen, descriptions are accurate and information clear and concise. I am a customer that has no hesitation in recommending this Company. Busy refurbishing one of my bathrooms with an eye-catching bath and shower plus a stylish basin unit. More work to carry out with a new shower cabinet, bidet and taps. Well done for providing such a great selection of products.”

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Posted 1 year ago

“Fantastic customer service. I needed to change an item in my order and used their online submission form to request the change. Such things can be a bit hit and miss, but I had no issues with Victoria Plumbing, the change was made within 24 hours.”

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Posted 1 year ago

“Great value and good delivery service”

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Posted 1 year ago

“Excellent service from ordering to delivery 😊 Lovely product and very happy..”

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Posted 1 year ago

“Delivery wasn’t very fast and one item was damaged. Another item was of very poor quality.”

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Posted 1 year ago

“Good quality”

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Posted 1 year ago

“Excellent service and delivery on time thank you”

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Posted 1 year ago

“I have bought a bathroom basin and pedestal for which I paid the delivery fee. Very shortly afterwards I ordered a bath which was over £500 for which I didnt have to pay delivery. Both iitems were delivered on the same day by the same courier, its a shame that the deliveries werent combined so I coud have saved the delivery fee. When the courier rang with a delivery time, I told him that there wasnt access to the house for a large lorry. We agreed that the lorry would therefore deliver the items to a field entrance opposite the house, where, using the lorry taillift, the items would be left for collection. I arranged for others to help with getting the items to the house, as I am recovering from an operation and unable to lift anything. Delivery was arranged for Friday morning. Friday morning the courier rang to say items would be delivered by van direct to the house on friday afternoon. It arrived with 2 pallets on it and no taillift and a driver with a dickey shoulder who was not supposed to lift more than 15kg. The pallets had to be unwrapped in the van and individual parts taken out, both of us exceeding our respective lifting limits. MY wife had to be brought in to assist with the bath as it couldnt be removed from the pallet. Fortunately it wasn't raining. I think you should give more thought to the couriers you are using and include on your ordering form, the ability to specify how the delivery must be made.”

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Posted 1 year ago

“Very pleased with the quality but delivery was an issue as I understand one of the products wasn't in stock. Victoria Plum didn't inform me of the deliver date”

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Posted 1 year ago

“Excellent service. The only company that I found online that would deliver a large vanity unit to Jersey C.I. Thank you.”

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Posted 1 year ago

“Parts as described, arrived in good time.”

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Posted 1 year ago

“I was very satisfied with their service”

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Posted 1 year ago

“bathroom renovation, all items delivered on time and in good condition.”

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Posted 1 year ago

“Very helpful and efficient service. Pallet delivered kerb side on time as planned.”

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Posted 1 year ago

“Ideal replacement shower head at a reasonable price & prompt delivery Thank you”

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Posted 1 year ago

“I was very happy with my delivery 👍”

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Posted 1 year ago

“Took a while to arrive, all of the order was fine, only issue is with the shower valve i bought, for nearly £200 it should come with a selection of connections for the hot/cold feeds, it is 3/4 sized which is very hard to get a suitable connector to reduce to 15mm pipe, having some issues with this and think it would be good service to have options available.”

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Posted 1 year ago

“Easy to use website. Delivered on time. Happy with items purchased.”

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Posted 1 year ago

“Good range snd prices. No apparent problem with stock and prmpt delivery”

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Posted 1 year ago

Victorian Plumbing is rated 4.5 based on 19,648 reviews