Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,649 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,649 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 7th October 2024

Victorian Plumbing 5 star review on 7th June 2024

Alan Hurst

140

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We found what we wanted easily on the website and ordering was likewise was straight forward. Dispatch and delivery. were efficient and fast. A good company to do business with.”

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Posted 3 years ago

“Quick delivery, product was just what I needed, very impressed.”

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Posted 3 years ago

“Quality product / swift service.”

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Posted 3 years ago

“Their customer service is practically non existent. We mistakenly ordered wrong size shower screen. I spent two hours trying to get through to them to ask if they would be prepared to collect screen while, at the same time, deliver a replacement screen. Couldn’t find the live chat app for days. Eventually (literally four days later) I managed to speak to live chat and operators were very very good. You cannot contact this company by telephone. 6 days later I received an email reply from customer service. I will be very reluctant to place any future orders with this company. To be fair, the quality of the items I purchased is good”

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Posted 3 years ago

“I received the bathroom on the specified day. Great quality at a good price well packed customer is very happy with her new bathroom. Will be definitely using Victoria Plumbing again . Thanks”

Victorian Plumbing 5 star review on 7th November 2021

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Posted 3 years ago

“Great service”

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Posted 3 years ago

“Parcels damaged. Bad communication. Still not resolved”

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Posted 3 years ago

“my order arrived less than 24 hours after i had ordered it. brilliant service. thank you.”

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Posted 3 years ago

“Plastic shower curtain. Very poor quality for price.”

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Posted 3 years ago

“Great website & delivery”

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Posted 3 years ago

“Spoke to Victoria Plumb re Grohe elbow fitting for wall mounted basin on 27/10/2021. (Non compatibility with uk fittings) Sent email on 29/10/2021 saying awaiting answer. 04/11/2021 still no answer. Supplying foreign goods without knowledge of compatibility.”

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Posted 3 years ago

“Lots of hassle with your accounts dept. Sorted eventually. Delivery arrived today. Thank you. L.Jamieson. Isle of Islay.”

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Posted 3 years ago

“very good service”

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Posted 3 years ago

“Service very good from start to finish. Easy ordering and they had everything I needed. Delivered on time. Now all fitted, looks great and working perfectly. Thank you!!”

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Posted 3 years ago

“The order process was straightforward enough, but I still haven't received my goods nearly 3 weeks later as the delivery company, Palletways, are appalling , they take no notice of instructions to send on a smaller vehicle, despite the detail being noted on their track and trace system and have twice sent a wagon that is too big, they have then promised to deliver on a smaller vehicle the same day, then the next day and not turned up. For this reason I would not recommend purchasing from VP unless you are picking up”

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Posted 3 years ago

“Nice service”

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Posted 3 years ago

“Quick and easy delivery service. Straight forward purchase process. I’ve bought a toilet, bidet and bathtub and I can’t be more pleased.”

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Posted 3 years ago

“Great products and efficient service”

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Posted 3 years ago

“Good website variety of products”

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Posted 3 years ago

“The order arrived very well packed, and was correct. The del people were very poor. Paid extra for next day del, didn't arrive. This was on a Thursday. On Frid received notification that it would be del Frid pm. Nothing arrived, no notification letting us know what was happening. Knock at the door Sat am, it arrived. Just lucky that we were home. So this was a poor del company.”

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Posted 3 years ago

Victorian Plumbing is rated 4.5 based on 19,649 reviews