Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,648 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,648 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 7th October 2024

Victorian Plumbing 5 star review on 7th June 2024

Alan Hurst

140

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Helpful friendly staff, got my order quicker than expected. Thank you. Emailed and telephoned by customer services very quickly.”

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Posted 2 years ago

“All items where as ordered and delivered at the time that was agreed could not of asked for more”

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Posted 2 years ago

“Delivery was within 5 days although not happy with the delivery company who told me they would call an hour before delivery but actually called while sitting outside house so had to rush back. Shower enclosure is nice and good quality but instructions supplied and instructions on internet do not match the shower. Wasted 2 hours trying to suss out how it went together. Also a couple of seals missing.”

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Posted 2 years ago

“good and efficient”

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Posted 2 years ago

“Very good and a great price. Kept informed of delivery. Nothing missing or damaged. Yet to fit.”

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Posted 2 years ago

“All products delivered as expected. Straight forward ordering and a good range of products to choose from. Not installed yet so cannot comment further. Thanks”

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Posted 2 years ago

“Nice good 👍”

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Posted 2 years ago

“Very easy process and good online help. Kept informed of tracking and delivery”

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Posted 2 years ago

“Perfect service. Fast delivery. Would order again”

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Posted 2 years ago

“Ordered two toilets - a normal one and a combo toilet/sink one. Wrong internal parts sent for the combo toilet. Customer service is so slow to respond - and their first response was to make us check we were using the right fittings: as if we wouldn’t have done that already. Clearly sent the wrong ones for the loo. Still waiting for ‘manufacturing’ to come up with a resolution - its simple: send the right parts! Wish I’d read other reviews before purchasing from VP. Apparently it’s commonly known amongst plumbers / builders that they’re not great.”

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Posted 2 years ago

“Order was delivered on time and was complete appears on first viewing to be of good quality. Pallet delivery was simple and ensured safety in transit.”

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Posted 2 years ago

“Everything from order to delivery went like clockwork even though we had to reschedule delivery due to a holiday.”

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Posted 2 years ago

“Great price and excellent customer service”

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Posted 2 years ago

“Prompt delivery and great cupboard- v pleased”

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Posted 2 years ago

“Really pleased with the service from Victorian Plumbing! The whole process from ordering through to the tracking of the order and the final delivery was excellent!”

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Posted 2 years ago

“Excellent service was kept fully informed about the delivery from start to finish”

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Posted 2 years ago

“Combination wash basin toilet -Excellent company to deal with. Very pleased with product. Delivery arrived on time and driver polite and helpful Will definitely use this company again”

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Posted 2 years ago

“Great website which makes ordering fast and simple. Delivery was fast and goods were well handled.”

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Posted 2 years ago

“Excellent service. Delay with sink unit but other than that no issues. Customer service was excellent. Would highly recommend!”

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Posted 2 years ago

“Everything went well, except for the delivery. I wrote that no-one would be in & I needed advance notice of the delivery time, however they just left it in the road, and I had to be notified by the tenant that it had been delivered.”

Helpful Report

Posted 2 years ago

Victorian Plumbing is rated 4.5 based on 19,648 reviews