Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,724 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,724 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 29th January 2025

142

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very Prompt delivery and easy to resolve an issue.”

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Posted 4 years ago

“Ordered a new shower bar, immediately received confirmation of my order. Pretty soon after I received another email, this time stating it was getting ready to be dispatched and I received it the next day. I would absolutely order from them again. Great service, great price.”

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Posted 4 years ago

“Delivery was within 24 hours with standard post”

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Posted 4 years ago

“Quick and efficient service. Thanks”

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Posted 4 years ago

“Everything arrived quickly and well boxed. The website was easy to navigate and it looks like the things we bought will be perfect.”

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Posted 4 years ago

“Good range and products quickly delivered”

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Posted 4 years ago

“Order arrived very quickly. Very pleased with delivery, driver polite and helpful. When we unpacked the toilet unit the two clips were broken. I e-mailed your company pointing out the fault. I sent photos as well. I received a phone call that evening from a young lady apologising. She followed my complaint up. I received another phone call the following day offering me a discount. The customer service that I received was impressive.”

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Posted 4 years ago

“Everything arrived on time and in perfect condition the whole process from start to finish was easy and the contact perfect”

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Posted 4 years ago

“Very good but the soap dispenser is crooked as you can't screw the plunger on straight because the thread is wrong”

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Posted 4 years ago

“The delivery was fine and contact with the courier prior to arrival was appreciated. The frustrating thing about the entire process was the constant pushing back on availability dates. My order was made on 5th December and whilst at the time of order I was aware that one item was not in stock until 18th December, it has taken until 20th January for me to receive my goods. Staff were helpful when I called to check progress but ultimately couldn't speed things up for me. The offer of next day delivery was appreciated. Finally, due to delays I had to cancel one item on the order. I was told my refund would be with me within 48 hours. It has now been a week and my refund has still not been processed.”

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Posted 4 years ago

“The overflow cover was covered in scratches when plastic protection removed during fitting. As this was noticed after the 48 hour deadline for fault reporting I have not bothered to complain. Other than that-good service.”

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Posted 4 years ago

“SENT Item Back, FIXINGS Loose in Transit to Me, so any small indent was caused by Fixings Rattling about IN Your Package, I Repacked item very carefully to return, IN comes an email (sorry No REFUND ) Sent Reply back yesterday saying will go further IF no response to CREDIT, Sort IT out Please, ( pensioner on NO MONEY )”

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Posted 4 years ago

“Great products - arrived in a timely manner.”

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Posted 4 years ago

“Placed an order with Victoria plumbing for radiator valves very reasonable priced found that they were most competitive compared to other companies and received within two days definitely would recommend and definitely will shop again with Victoria plumbing”

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Posted 4 years ago

“Good service. Got what we ordered on time”

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Posted 4 years ago

“Great price and delivery updates. Second time we have used this year and will definitely use again.”

Victorian Plumbing 5 star review on 20th January 2021

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Posted 4 years ago

“Quickly processed. Good quality. The shower head is a great size, giving a good spray width. The changing colours are great fun.”

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Posted 4 years ago

“Very pleased with everything I bought. It arrived quickly and was placed exactly where I asked it to be on the drive. Will be using again for my en-suite 👍”

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Posted 4 years ago

“Plenty of choice, good value and fast ordering and delivery.”

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Posted 4 years ago

“Quick delivery, quality product. Would recommend.”

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Posted 4 years ago

Victorian Plumbing is rated 4.5 based on 19,724 reviews