Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,648 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,648 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 7th October 2024

Victorian Plumbing 5 star review on 7th June 2024

Alan Hurst

140

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, lovely products and delivery on time”

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Posted 2 years ago

“Very good company, good sales team that are happy to help ,good products, good price 👍”

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Posted 2 years ago

“I booked my delivery for a Tuesday, they turned up on the Monday so I had to get my neighbour to take delivery as I dont work from home on Mondays. On returning home I checked the order and I am missing 1 x tile box, the driver has also left a palette and plastic on my drive. I have contacted Victorian Plumbing and its the 3 days since the delivery and I still not heard anything. I have filled out another internet form and wait someone to come back to me”

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Posted 2 years ago

“Product good. Only really annoying thing is that they deliver the items on an enormous pallet to your driveway. You have to unpack the pallet and lug it all in yourself then have to dispose of the huge pallet yourself!”

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Posted 2 years ago

“Easily ordered, good quality and arrived on time.”

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Posted 2 years ago

“We found the website easy to navigate, especially the links about what else you would need to order. The timescales for delivery were accurate and the whole experience went without a hitch”

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Posted 2 years ago

“Great choice and value for money, was given plenty of updates regarding delivery and all arrived extremely well packaged and exactly when it was scheduled for 10/10”

Victorian Plumbing 5 star review on 23rd July 2022

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Posted 2 years ago

“Excellent delivery service. All on time and no damage.”

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Posted 2 years ago

“I have no issues with the product itself. They are great quality. My issue is with their delivery of products. They just leave everything outside and I live in an apartment which made things really difficult for me. They should at least have the option of doorstep delivery and I don't mind paying extra for it! Plus they leave these huge wooden pellets behind which cant fit in a car and I had to hire someone to dispose of it. Extremely poor delivery service”

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Posted 2 years ago

“Terrible service. Received damaged goods. Still no replacement a week on. Further to this the order was delivered in bits and bobs. Almost lost my company a full project. Ended up having to buy things off the shelf from a local merchant to keep customer happy and try meet deadlines we had agreed. Will NOT use again”

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Posted 2 years ago

“Excellent products arrived on time as promised.”

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Posted 2 years ago

“Bathroom suite was delivered quickly and packaged securely on a pallet, happy with the service.”

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Posted 2 years ago

“Amazing services when not in stock sorted it all for me”

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Posted 2 years ago

“Very quick and professional”

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Posted 2 years ago

“Excellent service with wide set of options at reasonavle prices. I especiallt liked the planning software.”

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Posted 2 years ago

“service was excellent and the delivery was perfect. The bathroom furniture was well packed so there would be no damage”

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Posted 2 years ago

“Website is not the easiest to navigate, and when choosing an item such as in my case a wall hanging sink there was no fixing kit with it, so I had to waste 2 hours finding one. Needs to be clearer and suggest what else might be needed. Delivery not straight forward either. This entailed me ringing the pallet company to work out when the item was coming. Even then no text to say when on route. The sink itself and the other bits I ordered were good though.”

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Posted 2 years ago

“The unit was good the price right and delivery as promised well done”

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Posted 2 years ago

“Goods arrived on time and in perfect condition.”

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Posted 2 years ago

“Very quick easy service. Very easy to book delivery and friendly team.”

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Posted 2 years ago

Victorian Plumbing is rated 4.5 based on 19,648 reviews