Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,727 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,727 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“1ST CLASS,Excellent service,”

Helpful Report

Posted 1 year ago

“Probably one of the worst companies I've ever dealt with. The website is extremely difficult to navigate. Trying to get an answer to a question on material returns is impossible. It moves one around from unwanted page to another. My whole experience has been incredibly stressful. And I'm still no further forward today.”

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Posted 1 year ago

“The grab rail in our bathroom is excellent.”

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Posted 1 year ago

“Ordered everything i needed for a bathroom refurbishment. Easy to order. Arrived quickly and was packaged very well. Very good quality. I would recommend this company. Great service.”

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Posted 1 year ago

“Purchased a lovely upright radiator for our dining room. Delivery was very quick. Will definitely be visiting Victoria plumbing next year when we do our bathroom.”

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Posted 1 year ago

“We have just spent alot of money with you , a whole new bathroom , every product simply beautiful , and fantastic service”

Victorian Plumbing 5 star review on 22nd October 2023

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Posted 1 year ago

“Quick and easy to order on line, delivery on the day no problem”

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Posted 1 year ago

“Exceptional service from Victorian Plumbing. The website is very user-friendly and the process to order is just brilliant. Communication was perfect. Will recommend it highly.”

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Posted 1 year ago

“The product I received was as expected, however, I was disappointed with the delivery. Having a pallet left on the road in front of my car wasn't ideal for me being on my own. The driver wasn't interested in helping me get the product to a safe place.”

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Posted 1 year ago

“Fast delivery and easy to speak to customer service. Communication about deliveries is always clear meaning ordering through you during a busy full house renovation has been stress free.”

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Posted 1 year ago

“Great service and great product - thank you”

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Posted 1 year ago

“Great service, delivery and quality products”

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Posted 1 year ago

“10 out of 10 friendliest staff you'll ever come across and extremely helpful”

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Posted 1 year ago

“Very impressed. We ordered a shower door at around 3pm on a Friday. Paid about £10 for next day delivery and it arrived by lunchtime on the Saturday. It was a good price too.”

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Posted 1 year ago

“Victorian Plumbing website was very easy to navigate and was the only site I could find where I could order a toilet seat to perfectly match my existing bathroom suite. The item was reasonably priced and was delivered very quickly. I am extremely happy with the service received and would have no hesitation in ordering with them again.”

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Posted 1 year ago

“Efficient service, easy to sue website and fast delivery. Very happy with the service”

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Posted 1 year ago

“Very pleased with customer service I spoke to a very nice gentleman who helped me with the payement method which I was unsure of thank you”

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Posted 1 year ago

“I spent over £8000 buying several items for 2nd fix plumbing for bathroom in a new build house from this company including 5 of this shower systems. Despite extremely high pressure in the plumbing and pipework, you would barely get a trickle of water through these large shower heads. Having reported these concerns to the company and having complied with all their requests for information/videos/photos and instruction, they turned around and said it is a problem with the main water pressure after nearly 3 months of having wasted my time. Failed to issue a refund and I have to bear the cost of not only having to buy new showers, but more significantly pay for additional cost of having to break the existing large tiles and redo the tiling. No help from the company to address the problem or take any responsibility. Repeated delay in responding to the complaint despite reassurance of responding within 24 hours. Worst of all absolutely no possibility of speaking directly over the phone to anyone in this company apart from their chatline. AVOID at all cost if you are looking for quality and reliable after sale support.”

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Posted 1 year ago

“Good quality toilet seat, came within 3 days of initial purchase. Good communication from delivery aswell.”

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Posted 1 year ago

“Very pleased with the bathroom washbasin . Could not fault the delivery man.”

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Posted 1 year ago

Victorian Plumbing is rated 4.5 based on 19,727 reviews