Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,648 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,648 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

Visit Website

Write Your review

Tell us how Victorian Plumbing made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Victorian Plumbing 5 star review on 7th October 2024

Victorian Plumbing 5 star review on 7th June 2024

Alan Hurst

140

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use website and helpful tech team . Good updates on delivery. Comprehensive range and would use again”

Helpful Report

Posted 1 year ago

“Not first quality products. No customer service Total rip off +441704778664 But found a number”

Helpful Report

Posted 1 year ago

“I’m very impressed with the Arezzo range, I’m used to hi end brands in the houses we work on, the Finnish is really good the weight is good and the fit is really good, would definitely recommend, great communication and fast delivery 👍👍👍”

Helpful Report

Posted 1 year ago

“Having used Victorian Plumbing for both our bathrooms in the last month we are extremely pleased with the delivery, products and service provided. Our two bathrooms are looking fantastic.”

Helpful Report

Posted 1 year ago

“Really pleased with the product, the price and the delivery - all as advised. The driver carried the unit up to my flat without question - no mention of the "due to health and safety" rubbish other providers talk about. Highly recommended.”

Helpful Report

Posted 1 year ago

“Very pleased...”

Helpful Report

Posted 1 year ago

“excellent product, choice and service - thank you.”

Helpful Report

Posted 1 year ago

“Disappointed by lack of customer support.”

Helpful Report

Posted 1 year ago

“Item sent not as photo, was told it was my responsibility/ cost to return item....being in retail for over 40 years, I think not as it was false advertising. Spot difference in 2 pics”

Helpful Report

Posted 1 year ago

“Good communication about when my item would arrive. It came well packaged and on time. Very pleased with the item.”

Helpful Report

Posted 1 year ago

“Very good service Sensibly priced , can’t fault it.”

Helpful Report

Posted 1 year ago

“The delivery completely let the company down. Sending the goods on a massive pallet to a retail customer and leaving at the roadside is awful, the property is unoccupied and empty and a 6 hour time slot was given which meant waiting for 6 hours at an empty house for the goods to arrive. There is con customer consideration, its all about how cheaply you can make the delivery to maximise your profit. I will not be ordering from Victoria Plumbing ever again.”

Helpful Report

Posted 1 year ago

“Ordering online was relatively straightforward. I also managed to add an item onto my already confirmed order easily. What was disappointing was the delivery. I was kept updated on when my pallet of good would be delivered and it all arrived as expected, however the delivery driver would not bring the items into the house. As I was not aware of this in advance., I had no way of getting the stuff inside until my husband returned home from work. I also live on a busy road so could not leave the house in case items from the package were taken.”

Helpful Report

Posted 1 year ago

“Very good service thanks.”

Helpful Report

Posted 1 year ago

“Everything went well from ordering to delivery which was exactly on time. Helpful and polite delivery driver. Pleased with the product. Just what we wanted.”

Helpful Report

Posted 1 year ago

“Delivered as ordered by Palletways, but didn't take into consideration the street and sent a big truck instead of a smaller van.”

Helpful Report

Posted 1 year ago

“Good service, quick delivery and easy ordering”

Helpful Report

Posted 1 year ago

“I am please with the products delivered.”

Helpful Report

Posted 1 year ago

“Website is easy to navigate and use. Communication is very good and delivery was good.”

Helpful Report

Posted 1 year ago

“Excellent customer service, staff really go out of their way to assist”

Helpful Report

Posted 1 year ago

Victorian Plumbing is rated 4.5 based on 19,648 reviews