Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,723 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,723 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 29th January 2025

142

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service .Quick delivery.only thing at fault was I couldn't see the fixing on back of toilet and directions on leaflets bit miss leading.toilet seat fits but looks to short in length although I measured it and went by Victorian plumbing size which doesn't match”

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Posted 3 years ago

“Radiator was great, however the delivery driver tried to turn his lorry around in our driveway and hit the wall next door, causing extensive damage. He then drove off without reporting it. He must have been aware of the collision as he drove off in the direction he was facing originally. Hopefully the delivery company will put this right? My neighbour has contacted them.”

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Posted 3 years ago

“Ordered samples and arrived”

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Posted 3 years ago

“Mostly fine,but where is the suction bar i ordered.?bath mat arrived,but no rail”

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Posted 3 years ago

“Shower screen probably OK but aluminium supports much flimsier than original. Fitting instructions probably incorrect stating use an 18mm spacer which would have left a gap for water to escape. Liked the hand rail with support for shampoo etc. Biggest problem was it arrived on 2 pallets with cross bracing which the delivery driver would not take back I had to saw apart and take to recycling. Had to wait in all day for the delivery.”

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Posted 3 years ago

“Items all arrived in a timely manner with no damage.”

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Posted 3 years ago

“Good company with high quality products”

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Posted 3 years ago

“Very good”

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Posted 3 years ago

“Good quality taps, delivery arrived sooner than expected.”

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Posted 3 years ago

“Bathroom suite was well priced and is good quality. 1 star short as the delivery driver was rude, unhelpful and refused to stay whilst the delivery was checked for any damage.”

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Posted 3 years ago

“Lovely colour but doesn’t quite fit my tush”

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Posted 3 years ago

“Good service, in the end. The online bot is good, but when getting through to a human the customer service experience slows to a snail's pace”

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Posted 3 years ago

“We had ordered the Roca the gap toilet unit, the Milan vanity basin unit and some related parts. All the items arrived in good condition and on time. We did also have to order an additional item later which also arrived very quickly. Really appreciate the quick turnaround and fast delivery.”

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Posted 3 years ago

“Easy straightforward process”

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Posted 3 years ago

“Good service and delivery was efficient and on time”

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Posted 3 years ago

“Very helpful when l had a broken toilet seat ,replaced no problem good service all round”

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Posted 3 years ago

“The range is beautiful and the customer service is great. The longevity of some products is questionable however. I’ve had to replace a shower valve in just over 12 months of use and had to have a plumber repair a sticky tap twice in 18 months of use which I found disappointing.”

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Posted 3 years ago

“All good service and prompt delivery.”

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Posted 3 years ago

“Delivered earlier than expected, very good product.”

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Posted 3 years ago

“Whole process of ordering was very easy, the prices were competitive and the goods were delivered on the day arranged. As with other companies, the order arrived well trussed up on a pallet. Unfortunately it was heavy and too tall to fit in my garage. ( Fitting was postponed till January so goods had to be stored). Disposal of the emptied pallet was very difficult and had to be crow-barred apart and there were loads of nails. This method is presumably easier for the company but not for the average customer so I marked it down for this reason.”

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Posted 3 years ago

Victorian Plumbing is rated 4.5 based on 19,723 reviews