Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,648 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,648 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 7th October 2024

Victorian Plumbing 5 star review on 7th June 2024

Alan Hurst

140

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very fast delivery of samples”

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Posted 8 months ago

“Absolutely atrocious service. Placed the order in the middle of the pavement rather than the garden which is a couple of feet away thereby causing disruption for pedestrians. My wife and I had to carry the items in while the rain came down. Would definitely not use the company again.”

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Posted 8 months ago

“Good product at a good price, helpful people”

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Posted 8 months ago

“Prefect tap and perfect fit.”

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Posted 8 months ago

“Excellent company to deal with sent lots of emails to them as unsure about the product we wanted and they located them all and sent to us within 2 days thank you for all your help Mark&Janel”

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Posted 8 months ago

“Great quality”

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Posted 8 months ago

“The taps we bought are lovely, the website too plus fast shipping. What’s not to like”

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Posted 8 months ago

“Ordering goods was very straightforward. Delivery went very smoothly with great communication at all stages.”

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Posted 8 months ago

“Website, stock choice and illustrations / descriptions are excellent. Items received have all been well packed. However on both occasions that I had deliveries due they did not arrive and I had to chase. Delivery charge removed from first order which was appreciated.”

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Posted 8 months ago

“Victorian Plumbing are good to deal with ordered basin vanity cabinet and was delivered well packaged and in good order and is a good quality unit . The order was a little bit more to pay than other companies offered but they are good.”

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Posted 8 months ago

“I am in love with our new claw foot bath. It looks so classy and the quality finish is stunning. The matching antique brass taps just finish the look perfectly. Great service and speedy delivery too. Thank you.”

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Posted 8 months ago

“Wide range of sanitary ware and accessories at very competitive prices”

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Posted 8 months ago

“My journey with Victorian Plumbing was smooth. I was informed how long I would be waiting for the delivery. When my delivery was ready I heard and was kept up to date very well on the day of delivery when to expect my package. I was given the option online to choose a delivery date that would suit. All in all a good first experience with Victorian Plumbing. Also very pleased with my attractive mocha wooden bath panels.”

Victorian Plumbing 5 star review on 12th February 2024

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Posted 8 months ago

“The product itself looks lovely, we haven’t installed it yet but I’ve had to knock stars off for the delivery. I’ve ordered larger radiators from other companies and they arrived in the box and the courier placed the item in my hallway. This radiator arrived on a wooden pallet, with enough wood to light a bonfire and it was left on my driveway. I’m single person and had no way of getting it inside and had to ask friends to come and help me. The amount of wood and packaging left over was ridiculous. I had to buy a saw to chop up the pallet to take it to the tip! After all this, the box that the radiator was in was damaged. Based on this I wouldn’t use Victoria plumbing again!”

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Posted 8 months ago

“Excellent service from start to finish we would highly recommend using Victoria Plumbing as we will do again in the future”

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Posted 8 months ago

“Quality of the products is 5 star. Quick delivery”

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Posted 8 months ago

“Great service kept updated with status of delivery and was on time.”

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Posted 8 months ago

“Very happy with the service I received from Victorian Plumbing. I was kept updated throughout the stages from ordering to delivery.”

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Posted 8 months ago

“Absolutely rubbish, still awaiting delivery 8 weeks later!! my job to chase, report and await responses. So frustrating and wasted time all automated. Absolutely no customer care. Just speak to a robot!! When sink delivered broken, reported and agreed to replace after a week with no bathroom chassed up, excuses etc even though I emailed the person back and filled in the replacement on line. Additional order still awaiting cabinet over 8 weeks ago and paid additional £40 for next day, not next year. All automated is useless, no understanding and emails to robots are useless. No No customer care. Absolutely rubbish”

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Posted 8 months ago

“Excellent service. Arrived within a couple of days”

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Posted 8 months ago

Victorian Plumbing is rated 4.5 based on 19,648 reviews