Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,655 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,655 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 7th October 2024

Victorian Plumbing 5 star review on 7th June 2024

Alan Hurst

140

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very prompt service”

Helpful Report

Posted 3 years ago

“I feel the purchasing experience is great. It's well adapted to the online shopping experience and each product has lots of details show i.e. pictures, measurements etc. The post-purchase experience, however, is awful. Arranging a return is done at the customer's expense (even though there is no in-store option). If you have bought a bath, for example, you have to pay a pallet courier (almost the price of the bath itself) to send it back. For that reason, I would be really reluctant to use you again. Even though the products themselves are of a good price and quality.”

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Posted 3 years ago

“Made 2 orders within 2 days for same project and all were showing in stock. Second order came quickly and without problem. The 1st order which is the vast bulk of project supplies is still outstanding. Why can you not work smart and deliver everything together by linking address orders?”

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Posted 3 years ago

“All bathroom items were delivered within about 4 days. I’m happy with the quality so far. Will definitely buy from them again.”

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Posted 3 years ago

“Easy ordering and delivery options. Delivered within the 2 hour window stated and service was excellent.”

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Posted 3 years ago

“shower hose fitted perfectly and arrived by post in time for our plumber to fix it”

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Posted 3 years ago

“good service, helpful, well laid out web site,75 year old with very little knowledge of plumbing or computing R D D”

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Posted 3 years ago

“Thanks received goods very quickly”

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Posted 3 years ago

“Delivery come very fast goods were in very good packaging”

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Posted 3 years ago

“Very pleased, quick turnaround and good quality tap”

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Posted 3 years ago

“Cistern not working correctly. Email with video footage requested by you, sent five days ago with no response. Really not happy.”

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Posted 3 years ago

“.Excellent deliver service, perfect equipment and good value, would recommend.”

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Posted 3 years ago

“They had exactly what we wanted at the best price we could find. They delivered on time when they said they would. What else is there ? Very happy.”

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Posted 3 years ago

“The shower unit was delivered very quickly and in perfect condition. I am very pleased with the shower, its well made and excellent quality, and was easy to install.”

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Posted 3 years ago

“No instructions. Rang for help. Man couldn't help. Said he'd contact us back. He didn't. Disappointing.”

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Posted 3 years ago

“Simple and easy to deal with”

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Posted 3 years ago

“Very helpful CSA and very speedy delivery of items.”

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Posted 3 years ago

“Great service with fast delivery, all items were delivered before expected delivery date”

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Posted 3 years ago

“Absolutely amazing fast service so easy to order from there had email saying the delivery place would get in touch and they did amazing delivery as well highly recommend”

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Posted 3 years ago

“Very pleased with Victoria Plumbing service and products, would happily recommend to friends and family”

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Posted 3 years ago

Victorian Plumbing is rated 4.5 based on 19,655 reviews