Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,727 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,727 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality products with fast delivery, I wouldn’t hesitate to use them again when we start our bathroom”

Helpful Report

Posted 1 year ago

“Visited the showroom at Formby, good display and very friendly and helpful staff, without being pushy. Had very specific requirements which were met with more options than expected. Ordered a complete shower enclosure with laminate splash back which all arrived promptly. Altogether a good experience”

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Posted 1 year ago

“Great delivery person. Disappointed that I was left with pallett to dispose of”

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Posted 1 year ago

“A++++++++++++ all the way”

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Posted 1 year ago

“Quick to reply to messages. Prompt delivery.”

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Posted 1 year ago

“Good quality products. Decent prices and good delivery options.”

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Posted 1 year ago

“I have been very impressed with my purchases from Victorian Plumbing. The service was first class, in fact it was "Next Day Delivery". The tap units that I had ordered were top quality and look fantastic.”

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Posted 1 year ago

“Amazing delivery time. Radiator ordered 9pm and was delivered 38 hrs later to the opposite end of the country. Well done.”

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Posted 1 year ago

“ORD-2300000006-8274713 I wish I could give less than one star. Victoria Plumbing's driver delivered a smashed up toilet which was clearly in a million pieces and would have been noticed by anyone handling the box. I paid for next day delivery. I also paid for a plumber to be there on the day it was delivered. Eventually, they sent another one (six days later). It has no toilet seat despite the description saying it should be included. Victoria Plumbing have no phone number available for customers which I am sure is convenient for them but not for their customers. If they did have one, it would be overwhelmed with complaints. You have to fill in a form on their website and if you are lucky someone will reply in two days. I will never use this company again and would never recommend it.”

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Posted 1 year ago

“Gorgeous bathroom suite, looks stunning my fitters said the quality was really good would definitely recommend”

Victorian Plumbing 5 star review on 10th November 2023

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Posted 1 year ago

“Dealt with my order efficiently and we were pleased with our order”

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Posted 1 year ago

“A second bathroom caddy ordered as the first was so good. The second one arrived within 24 hours of ordering. Well packed. Very good customer service.”

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Posted 1 year ago

“Don't be fooled by whatever quick delivery times they are claiming to offer before purchasing. My order got split up with half arriving after 2 weeks and the other half still not received, going to contact customer services about it now actually - they are really nice which is why I gave 3 stars for them.”

Helpful Report

Posted 1 year ago

“Terrible returns process only email responses . Item has been returned since 25th October which you have confirmed and then no update .. Will never use you again after this ..We've Received Your Returned Item(s) For ORD-2300000006-3020600.. and now wait if 10 days I will get a refund..”

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Posted 1 year ago

“Easy website to order from with a full range of bathroom fixtures and fittings. Delivery was flawless and all well packaged. Now awaiting fitting and I can’t wait to see the finished result”

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Posted 1 year ago

“Refund too slow”

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Posted 1 year ago

“Very prompt service and delivery.”

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Posted 1 year ago

“Excellent customer service. Quick and hassle free ordering and delivery. Quality products”

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Posted 1 year ago

“Very fast and efficient service . Products were as advertised and high quality”

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Posted 1 year ago

“Delivered as agreed and pleased with quality overall”

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Posted 1 year ago

Victorian Plumbing is rated 4.5 based on 19,727 reviews