Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,648 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,648 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 7th October 2024

Victorian Plumbing 5 star review on 7th June 2024

Alan Hurst

140

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well priced bath accessories, well designed.”

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Posted 1 year ago

“Super quick delivery - came the very next day. Perfect parts as ordered & good pricing. Pleased with the service. Many thanks.”

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Posted 1 year ago

“I ordered an illuminated mirror at a good price with a delivery of 2 to 10 days - it arrived in 2 days well packed and delivered with care Needles to say it was easy to fit and works perfectly to date.”

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Posted 1 year ago

“Initial ordering process is nice and easy, pick of delivery days. Since products have been received communication has been appalling, have had a couple of issues with quality and damaged products but there is barely a reply. States takes up to 48 hours for a reply which I think is unacceptable for a start and even when there has been communication, there has been nothing afterwards which, considering this an open complaint, is shocking. There is no phone number to call and speak to anybody unless you are a trade customer, which I am not, so am waiting for a reply to an open issue.”

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Posted 1 year ago

“I found the website easy to use initially Since ordering the bathroom fittings and such are a great quality Easy to understand instructions and returns was no issue as I ordered too much”

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Posted 1 year ago

“This is the EasyJet equivalent of bathroom suits and plumbing. Great headline price to reel you in but then literally everything is an add on and god forbid you don't read the small print in detail as I did and end up buying a bathroom suit where the toilet isn't included although It's shown in the picture of the suit your buying! Borderline dodgy sales practices in my opinion, poor quality products (certainly at the lower end of the price scale) and impossible to speak to anyone other than via chatbot when you have a problem. And you need to be a genius to be able to put together any of the units and then send you as the instruction often don't match the actual product they are sent with and come with some sort of generic detail like 'how to build a bathroom cabinet'! The entire process was just "£$1 from start finish and I would never purchase a bathroom suit in this way or from this company again”

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Posted 1 year ago

“Excellent service from start to finish. Great communication throughout and delivery was spot on time. Everything was perfect! Thanks so much.”

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Posted 1 year ago

“Dishonest reasons to refuse refund Tap and Bath waste returned. Boxed separately and in bubble wrap. Absolutely no damage when returned and not possible caused in transit as individually wrapped. Email received stating that they won’t refund as goods damaged and some very dubious pictures. Including the box with sellotape around it even though I didn’t use tape on the green box. Elastic bands only. I think there’s an issue in their returns warehouse and good have definitely been damaged there and now trying to blame the customer. Absolutely dishonest practices. Goods were in perfect condition when returned. Dishonest practices occurring. Can’t explain how my green VP box that didn’t have any sellotape on before being placed in bigger box to return is now pictured with clear tape all around it even though I wrapped returns note around it with elastic bands!!! (Fake tampered box in picture) From my delivery notification my returns have been in their warehouse 8 days now they claim it’s damaged. No Victorian Plumbing. You’ve caused that damage YOURSELF! Sent me pictures of a box that’s been tampered with in your warehouse. Tried to blame courier company in your email. Absolutely dishonest. Would never use them again after this. No confidence in company that has no integrity. Date of experience: 26 July 2023”

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Posted 1 year ago

“Packaging was excellent. Tracking also excellent.”

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Posted 1 year ago

“Excellent service particularly when I made an error in my order. Neve was brilliant at sorting it out. Thank you. Goods arrived well packaged and intact.”

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Posted 1 year ago

“We ordered a shower unit, shower tray, wall hung sink unit, tap, shower waste on the 7th July it was delivered on the 17th July. Gregory was the firm that delivered and it was delivered at 09.00. The delivery driver was very helpful and efficient.”

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Posted 1 year ago

“Excellent customer service and delivery was as arranged.”

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Posted 1 year ago

“Poor quality products. BEWARE...they also fail to publish negative comments on their own website! We purchased a Vela toilet roll holder. From the outset, it quickly became loose. Despite repeatedly tightening, the issues persisted. We tried to deal with them regarding a replacement/solution. Not one of their customer service advisors have listened or understood. Very poor quality product, matched by equally inept customer service. Avoid.”

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Posted 1 year ago

“Good quality product at a really great price. Very well informed throughout the process and the tracking information was excellent.”

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Posted 1 year ago

“Everything was there when it was delivered , the products are great quality highly recommend for the price”

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Posted 1 year ago

“I was pleased with how easy it was to order the parts that I needed. Also how quickly it took for them to be delivered.”

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Posted 1 year ago

“Very pleased with the product and will definitely buy from this company again in the future, thanks for the opportunity to share this article and looking forward to seeing this company continue to support me.”

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Posted 1 year ago

“Goods were package fantastically with no damage on arrival. Delivery was on time and complete. The products are of good quality and great value for money!”

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Posted 1 year ago

“Radiator arrived with no damage and on the day that it was stated - excellent”

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Posted 1 year ago

“Exceptional customer service:) Best online store for all your bathroom needs.”

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Posted 1 year ago

Victorian Plumbing is rated 4.5 based on 19,648 reviews