Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,655 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,655 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 7th October 2024

Victorian Plumbing 5 star review on 7th June 2024

Alan Hurst

140

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered new shower tray and enclosure. As my installer as he lifted one door into place, it shattered into tiny pieces all over him, the bathroom and further. Requested replacement door, had to have complete enclosure sent. Explained urgent as I had recently had surgery, released from hospital within the week and had no bath or other facilities apart from the shower. Promised urgent delivery within 2 days. Subsequently had to follow up several times and only received the equipment 5 days later as it had been sent by lowest economy delivery. Fortunately I have an excellent installer who came the same day. As he was taking the goods off the pallet, we could hear the broken glass rattling in the box again. As one door was still intact, he managed to fix the shower. On calling Victorian Plumbing yet again about the broken items, I was told it must be the delivery company at fault - not Victorian Plumbing, they always sent replacement items on economy delivery and I still had a complete shower. They also never pay compensation for anything, would not escalate any complaint or feedback and my circumstances did not matter. I will ensure to avoid Victorian Plumbing for the rest of the supplies I need.”

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Posted 4 years ago

“Good but not full disclosure on sale; toilet did not include lid, but not made clear at purchase”

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Posted 4 years ago

“Fantastic service received my order very quickly.”

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Posted 4 years ago

“Easy to use system and efficient and timely delivery”

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Posted 4 years ago

“Shipped on line. Very easy to find what I was looking for and order. Delivery window was spot on. The driver was great. Contents were packed very securely and no issues”

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Posted 4 years ago

“Goods arrived in good time as stated and in perfect quality condition! Happy customer”

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Posted 4 years ago

“I required a spare/replacement part that was very complicated to source staff at VP sorted it and delivery was very quick given the Covid circumstances”

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Posted 4 years ago

“Brilliant service. Got exactly the part I needed quickly and at a reasonable price without even leaving my home”

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Posted 4 years ago

“Great products & prompt delivery. Very easy website and entire process easy to complete.”

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Posted 4 years ago

“Good sevice and delivers promptly”

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Posted 4 years ago

“Arrived within 5 days of ordering, exactly what we wanted, delivery driver was great.”

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Posted 4 years ago

“Very good service, goods arrived quickly and are perfect for our new bathroom.”

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Posted 4 years ago

“First class service ordered 16.30 and was delivered at 07.30 the next day. Excellent towel rail very well made and easy to fit. Would highly recommend this company.”

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Posted 4 years ago

“product seems fine but doesn't contain handles, so I can't test it until I've got hold of some. Otherwise looks good.”

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Posted 4 years ago

“Easy to order the correct size. Speedy delivery and quality as expecte.”

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Posted 4 years ago

“Excellent item and price delivered built to make it easy to install”

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Posted 4 years ago

“I have found what I need, fare price and delivery was pront.”

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Posted 4 years ago

“Delivered on time and professional service. No issues whatsoever.”

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Posted 4 years ago

“Quick tracked delivery. Delivery guy was very helpful and friendly. Product good although the toilet seat is really cheap and nasty, will need replacing. Shame otherwise I would have given 5 stars.”

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Posted 4 years ago

“Very pleased with the communication keeping me up to date with the order and delivery would recommend your company”

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Posted 4 years ago

Victorian Plumbing is rated 4.5 based on 19,655 reviews