Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,724 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,724 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 29th January 2025

142

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a side panel for the bathtub. It arrived quickly however there was damage to one end where there had been an impact. Luckily, our contractor needed to shorten the panel and was able to cut off the damaged part. However, in future I would be cautious about ordering fragile items for delivery.”

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Posted 3 years ago

“satisfied with delivery.not easy to fix to wall. unfortunately not good with DIY fingers far too shaky”

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Posted 3 years ago

“The order process was very easy - website easy to navigate and easy to see what was in stock and available for delivery. It made deisgning and ordering super simple! The delivery team were very helpful - and delivered quickly and efficiently. (products yet to be used so review just of order/delivery) It lost a star as the delivery is only to kerbside and the option to have it delivered indoors is currently not available. I would have paid for the extra service but apparently 'covid' ?”

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Posted 3 years ago

“Very pleased with customer service. Although initially ordered wrong item it was quickly refunded.”

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Posted 3 years ago

“Fast delivery by pleasant staff.”

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Posted 3 years ago

“Nice service”

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Posted 3 years ago

“Good website variety of products”

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Posted 3 years ago

“The order arrived very well packed, and was correct. The del people were very poor. Paid extra for next day del, didn't arrive. This was on a Thursday. On Frid received notification that it would be del Frid pm. Nothing arrived, no notification letting us know what was happening. Knock at the door Sat am, it arrived. Just lucky that we were home. So this was a poor del company.”

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Posted 3 years ago

“Ordered Material online, no problems, price was fair - Delivery Good”

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Posted 3 years ago

“Excellent communication and good delivery, prompt and helpful. Would have given 5 stars, but for the instructions I had for the toilet cistern I ordered, which made no sense and very poorly written……. obviously not written by somebody with a good knowledge of English.”

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Posted 3 years ago

“I ordered a towel rack. I was very pleased with the quality and a bonus it arrived earlier than expected 👍”

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Posted 3 years ago

“Good products at sensible prices. We had a couple of issues and delays with delivery but overall a good experience.”

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Posted 3 years ago

“Website easy to negotiate Item purchased was exactly as described Delivered within the promised timescale”

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Posted 3 years ago

“Great service, pity our first choice of colour had been discontinued”

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Posted 3 years ago

“I am always dubious about buying things like toilets online, I’d much prefer to see it before I buy it, however, I made the decision to buy it and I must say, I wasn’t disappointed. Absolutely over the moon with the toilet I have bought. I will certainly buy from Victorian plumbing again.”

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Posted 3 years ago

“Order came in good time! Price was good too!”

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Posted 3 years ago

“Nice and sturdy towel rack.”

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Posted 3 years ago

“Found the right shower head on-line for a good, competitive price. Ordered it for free (brilliant!), and it arrived two days later. Very good.”

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Posted 3 years ago

“Good customer service”

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Posted 3 years ago

“Have bought from them in the past, prompt service”

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Posted 3 years ago

Victorian Plumbing is rated 4.5 based on 19,724 reviews