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Victorian Plumbing Reviews

4.5 Rating 19,653 Reviews
88 %
of reviewers recommend Victorian Plumbing
4.5
Based on 19,653 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Victorian Plumbing Reviews

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 7th October 2024
Janet West
Victorian Plumbing 5 star review on 13th August 2024
Anonymous
Victorian Plumbing 5 star review on 5th August 2024
Anonymous
Victorian Plumbing 5 star review on 16th June 2024
Anonymous
Victorian Plumbing 5 star review on 16th June 2024
Anonymous
Victorian Plumbing 5 star review on 16th June 2024
Anonymous
Victorian Plumbing 5 star review on 7th June 2024
Alan Hurst
140
Anonymous
Anonymous  // 01/01/2019
You have sent me the wrong wc I ordered 3 wc 2 are correct 1 is wrong and I have to finish this job today
Helpful Report
Posted 3 years ago
Great service, quick and efficient.
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Posted 3 years ago
Good quality, easy to install
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Posted 3 years ago
VERY prompt delivery of replacement component, entirely up to spec but with a small bag of screws mising. Excellent product that took, indeed, a minute to install.
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Posted 3 years ago
Good service and products at competitive prices with fast delivery
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Posted 3 years ago
Awful company to deal with. Products are of poor quality and warranties are not worth the paper they are written on.
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Posted 3 years ago
Very pleased and very good service
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Posted 3 years ago
Great selection on website, competitive prices, swift delivery and good communication
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Posted 3 years ago
Excellent quality products delivered swiftly. Ready to purchase the rest of my new bathroom now. Highly recommended.
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Posted 3 years ago
Product as advertised and good price and quick delivery. Website easy to use.
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Posted 3 years ago
Easy to order and quick delivery
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Posted 3 years ago
I ordered 6 radiators, but one was not in stock but due in within 1 week. I got the 5 other radiators in stock within a few days of the order which was good. However when I checked on the day after the date the outstanding radiator was to be in stock, they said it’s not arrived into the warehouse yet. I didn’t hear anything but gave it 1 week, to then contact customer service again, who then informed me that the radiator was due in end of June, which was about 7 weeks from the estimated initial date. I had to choose A different radiator, but it was a totally different size and price and model too. The whole reason I ordered with Victorian plumbing was that I could get all the matching radiators for my house. I was annoyed initially that there was no communication or update and if I hadn’t made contact I wouldn’t have known the delivery date was 7 weeks away! Service aside, I have yet to receive this outstanding radiator so I’ll see when that arrives. The other radiators that I’ve received so far look good and seems to be doing their job.
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Posted 3 years ago
Bath is of very poor quality rang Victorian plumbing service was terrible, avoid this company like the plague
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Posted 3 years ago
Shower tray arrived damaged over a week ago. Said they can't send me a replacement till they get that one back. However they have my money, but that does not seem to matter. Told me I can order another one then get the money back for the first one when it's collected but I'll have to pay the £25 delivery charge again, which is a joke. I work all week and they can't collect on weekends so I'm now going to have to take a days leave for the collection, asked if they can deliver the new one at the same time and they said that's not possible, they need the damaged tray back first (and as I said they still have my money it's all paid for 🤷‍♀️). I'm now over a week behind on my on suite being refitted and don't know when the plumber can fit me in next. It's been a total disaster. Will not be ordering from them again.
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Posted 3 years ago
Good prices , average quality, terrible customer service. Impossible to speak to someone when things go wrong. Never again
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Posted 3 years ago
Delivered promptly and kept us informed throughout.
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Posted 3 years ago
the item was as described and with the few extra fittings which i didnt expect solved my problem. happy days .
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Posted 3 years ago
Very good service
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Posted 3 years ago
Good communication and prompt delivery
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Posted 3 years ago
Quick, efficient and reliable service. Only one delivery driver for a large consignment otherwise would have been top marks!
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Posted 3 years ago
Victorian Plumbing is rated 4.5 based on 19,653 reviews