Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,648 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,648 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 7th October 2024

Victorian Plumbing 5 star review on 7th June 2024

Alan Hurst

140

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ORD-0041760886-2304389 I am not sure how they have such good reviews, I had a terrible experience using this website. I ordered 2 toilet, shower mixer, bath tap, and 2 basin taps. Literally everything arrived scratched. Retuning is a nightmare, my case is still a work in progress, still have not managed to deal with my returned packs. Delivery took almost a week and a half. Total order was over £1100, I can only use the toilets, had to return everything else, now waiting for another 2 weeks minimum until they give me the money back for the returned items, I had to buy everything again from another website, so spend twice the money, once on this website, once for the good that I could actually use. I am very sorry but I will not recommend to anyone and I will stay far away from ordering from you. You need to sort out the staff that its in charge of revising and posting the orders, everything was beautifully packed and not damaged in transit, items where not checked properly by the person who packed them, clearly. This could have all been avoided if the person that packed my items checked them properly.”

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Posted 1 year ago

“Yet to install, but the delivery was awful. We were asked of access to property then the driver just left it on the road, didn't even ask where to leave it, it was a hazard for traffic. I wouldn't mind but we had a garage it could have gone in. Don't buy from them! Spend your money elsewhere”

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Posted 1 year ago

“very good customer service!”

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Posted 1 year ago

“The Toilet looks fab, we have ordered way too many tiles (5 boxes too many) and returning these items isnt the easiest”

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Posted 1 year ago

“Good service and nice looking product. Only time will tell how durable it is.”

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Posted 1 year ago

“very quick service thank you”

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Posted 1 year ago

“Arrived promptly, good tracking system, helpful delivery team”

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Posted 1 year ago

“I am so pleased with the service that I have received from Victorian Plumbing in the last month that I am now planning to upgrade the ensuite shower room before the end of this month. All of the products are high quality and what's more good value for money. I have no problem recommending Victorian Plumbing.”

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Posted 1 year ago

“Great products, good quality at a fair price. Website was easy to navigate and it was great how it saves your basket. Delivery driver was very friendly and polite.”

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Posted 1 year ago

“Good quality, speedy delivery”

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Posted 1 year ago

“Great company, great service and products, will defo use again! Thank you”

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Posted 1 year ago

“Very impressed with bathroom and delivery was very efficient will recommend”

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Posted 1 year ago

“Good prices, delivered everything promptly”

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Posted 1 year ago

“Excellent product, delivery quick and well packaged”

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Posted 1 year ago

“Had all items in stock delivery was very quick 5*****”

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Posted 1 year ago

“Very happy with the service”

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Posted 1 year ago

“Haven’t used our items yet but they look good and the delivery was spot on!”

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Posted 1 year ago

“All items we ordered were delivered on time and in great condition. We were able to pick a day that we wanted it delivered on too. The website was good and easy to use and I liked the recommendations that are provided when you add a product to your basket. I found the dimensions part of each product really helpful when making my decision and it was always easy to find. One of the main reasons we chose victorian plumbing for our bathroom was that was such a wide selection too; we were able to pick exactly what we wanted without having to compromise. Overall, we have had a great experience so far. *****”

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Posted 1 year ago

“Delays in delivery, no way of calling the shop. No customer service. Never again.”

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Posted 1 year ago

“Very quick delivery process, easy to order. Overall great service.”

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Posted 1 year ago

Victorian Plumbing is rated 4.5 based on 19,648 reviews