Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,725 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,725 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 29th January 2025

142

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality product and easy to order Delivery was a little slow unfortunately”

Helpful Report

Posted 4 years ago

“Packing took for ever, you need to employ more staff”

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Posted 4 years ago

“I ordered a shower rail curtain which arrived very quickly, so far, so good. When I opened it there were two very important parts missing, the flanges to secure it to the wall. I emailed immediately and 11 days later still waiting for a response, other than a robot telling me how important I am. Email is the only means of contact. Very, very disappointed that the current situation is being used as an excuse for poor service. First time of using, unless they really pull their socks up, I won't be using them again.”

Helpful Report

Posted 4 years ago

“Ordering the bathroom suite was quick and easy. Victoria Plumbing have a great range of products at cost-effective prices. We had a slight issue with delivery with the scheduled time being 11am but the actual delivery time was 3pm. The drive however did call several times with an update so I can’t fault communication. Bathroom suite is excellent value for money.”

Helpful Report

Posted 4 years ago

“The wall hung bathroom cabinet was slightly smaller than other suppliers but exactly the size we needed. However, the price was more expensive than similar quality cabinets from other suppliers. Although the outside of the cabinet looks good I would have expected better fitting shelves inside. The reason for our lower grading is not just based on quality and price but because of the method and expense of delivery. Many other reviews mention this but Victorian Plumbing are continuing to persist with delivering using pallets. The wooden pallet was very heavy as it was wet and consisted of a base and a vertically attached pallet weighed 70kg. The cabinet itself weighed only approx 15 kg but the problem was breaking up the pallet to dispose by taking it at the local recycling centre. The nails were driven in so deep that it could not be knocked apart with a lump hammer and could only be taken apart and fitted in the car by sawing it into small pieces taking over one hour and involving much physical much effort. For customers unable to do this it would be impossible to dispose of the pallets. My main complaint is that this exceedingly heavy packaging is a very wasteful use of resources, environmentally unfriendly and very time consuming which the customer pays for (Delivery cost £24.95!). The feedback to Victorian Plumbing is change your packaging and delivery methods to be less wasteful and more customer friendly.”

Helpful Report

Posted 4 years ago

“Kerbside delivery was poor. Products appear acceptable, but have yet to be fully checked.”

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Posted 4 years ago

“Order was dispatched but took longer than I would have expected likely due to COVID. However there was also a question I had submitted which despite being acknowledged by the auto response emails it never got answered. My order did arrive after around 7 days though.”

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Posted 4 years ago

“Nice shower curtain, delivered quickly. Was actually a discontinued Dunelm product which I wasn't expecting. Would have thought it would be a little cheaper due to this. The curtain looks perfect in my bathroom though”

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Posted 4 years ago

“All good except Plug came with Plastic instead of Brass/Metal Back Nut/Lock Nut. It worked, but the plumber snapped the first one, the washer slipped under another... Metal ones are only £1.50 and should be standard in my humble opinion.”

Helpful Report

Posted 4 years ago

“The goods i ordered that were inspected after unpacking were in good condition. This was a surprise as the packaging was in a very poor state. If it wasn't for the packaging my goods would not have been whole. I'm of the opinion that your warehouse and transport departments require inspection for handling methods. this could be a drain on profits”

Helpful Report

Posted 4 years ago

“Quality of the tap was good as was the delivery time and the price was OK . However the lever handles when installed were not laterally disposed when in the off position ie pointing right and left from the h & c taps . They pointed "towards" the user , that is , fore and aft , which is not a normal arrangement . Even removing the internal bodies and moving them 90 deg. would result in the levers pointing "away" from the user in the closed position . Possibly they have been set up in the wrongly in their country of origin. Anyway we are stuck with them not wanting the plumbing bill to escalate.”

Helpful Report

Posted 4 years ago

“Victorian plumbing where fine throughout, my only improvement would be the shipping of the product as I was given a time slot for delivery from 9am to 4:30pm... it arrived at 4:30pm, I had to wait around all day for it, surely they can give a tighter delivery window.”

Helpful Report

Posted 4 years ago

“The soap dispenser didn’t have any instructions on how to fill it. I know this sounds silly but the previous one I had just pulled out from the top but this one the whole lot screwed off!”

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Posted 4 years ago

“Plumber fitting radiator was not impressed that he had to take part of radiator out to fit it due to it being both horizontal or vertical. Brackets were tricky to fit as well. However, the radiator does look good on the wall. Delivery experience was not good, driver’s attitude was very unhelpful and rude. I phoned the distribution centre to report this and male in the background was making unhelpful and unprofessional comments which I could hear. I would think twice about ordering again if I had to deal with the same delivery company.”

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Posted 4 years ago

“Products are good quality and reasonably priced. They are packaged well and delivered in ok time, especially given current climate. However, communication is shocking. I appreciate that staff numbers are reduced, and/or people are working from home, but there is no longer a phone line available, and it takes weeks to get a reply via email.”

Helpful Report

Posted 4 years ago

“Good price, good item... BUT The box of the item was cover of black heavy dirty dust ! And taped all around and half broken ! Not a great feeling to receive that in a clean home and environment... hope they will do better next time !”

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Posted 4 years ago

“No problem with quality and price BUT having no telephone number available because of Covid was really unhelpful.”

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Posted 4 years ago

“3 handles missing from the sink unit I had to go out and buy new handles”

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Posted 4 years ago

“Would like to know exactly when the goods will arrive at point of order Thank you”

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Posted 4 years ago

“We ordered the black angle radiator Albers for a vertical radiator and part of these came in white so we had the additional expense if buying this part in black. A lot of inconvenience and after spending over £75 including delivery we were not very satisfied. There is a store in Gateshead why we could not pick these up there I do not know. Disappointed ☹️”

Helpful Report

Posted 4 years ago

Victorian Plumbing is rated 4.5 based on 19,725 reviews