Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,655 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,655 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 7th October 2024

Victorian Plumbing 5 star review on 7th June 2024

Alan Hurst

140

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service. Prompt delivery and. Intact. Good. Quality looks good in my bathroom. A lot of choice as well thank you”

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Posted 3 years ago

“Got what we wanted, at a good price. All arrived early. Good service. Just recommended to my friends.”

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Posted 3 years ago

“All products seem very high quality at reasonable prices, delivery was excellent. All transactions were very easy. Would definitely Recommend in the future”

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Posted 3 years ago

“Website was easy to use, order the new shower door seal and it arrived within the time stated.”

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Posted 3 years ago

“Very nice and good quality thank you Victorian Plumbing.”

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Posted 3 years ago

“Great prices and all my items were delivered on time.”

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Posted 3 years ago

“Everything arrived promptly, with good communication from the delivery team and we were happy with the quality.”

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Posted 3 years ago

“Arrived punctually and safely.”

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Posted 3 years ago

“Fantastic experience, i had a problem with my first sink sent, without so much effort a replacement was sent”

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Posted 3 years ago

“Everything we ordered came on time in excellent condition, very good quality bathroom/shower looks fab”

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Posted 3 years ago

“Easy navigation of website. Quick delivery Fantastic service”

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Posted 3 years ago

“Quality of supplied items is very good and delivery very efficient. Third time I have used Victorian Plumbing and have yet to be disappointed.”

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Posted 3 years ago

“Excellent range of products. Very good quality at great prices. Easy online ordering system and quick delivery. Would definitely recommend.”

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Posted 3 years ago

“Easy to order, prompt delivery, friendly delivery man. Not in use yet as its a Christmas Gift.”

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Posted 3 years ago

“Very easy order and quick, efficient delivery.”

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Posted 3 years ago

“Had ordered lots of items from Victorian Plumbing, but the bath tub was delayed, this was acceptable and was happy to wait the 15 days they said it would take. After 15 days i had to chase and chase being told the item was in stock and it was going to be dispatched but that dident happen, eventually “after several chats confirming the item was in stock” they advised the item was not in stock, and now its taking a long time to get them to refund it.”

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Posted 3 years ago

“Delivered at the time stated and driver very friendly”

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Posted 3 years ago

“Good overall experience. Prompt delivery and too quality product. Thank you”

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Posted 3 years ago

“Excellent service and excellent products”

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Posted 3 years ago

“I purchased four Cove bathroom units to refit in my property and the delivery experience was very good .On inspection a few days later( Inspection was not possible at the time of delivery as the number of units and packaging made this impracticable)one of the drawer units had an misalignment problem. I could not understand how to correct the drawer as there was no obvious adjustment mechanism. I was also unable to remove the drawers to secure the unit to the wall . Again no instructions were included as quoted on the website. I was unable to download any instructions on the website as the link did not work. I e-mailed the Customer Services on 15th November and was informed there was a 5-10 days reply delay . I was later asked to sent photos of the defective unit. This was done as requested. Not sure why as I had explained both situations in my original e-mail. To date (27th November)I have had no further response from Victorian Plumbing on the matter. Frustration! Time is of the essence when undertaking a bathroom conversion. Having said all that, I eventually sorted the drawer misalignment problem but the secured fixing of the drawer units to the wall was not possible due to not being able to get at the back of the unit for drilling purposes”

Helpful Report

Posted 3 years ago

Victorian Plumbing is rated 4.5 based on 19,655 reviews