Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,723 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,723 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 29th January 2025

142

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality products delivered very promptly. I was kept updated on my delivery.”

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Posted 2 years ago

“My order was handled well with good communication about the one item that was not in stock.. Agreement to split order was actioned quickly. The bath panel arrived damaged - I did not notice this till I unwrapped it and I am hoping to hear back very soon with the replacement delivery date.”

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Posted 2 years ago

“The only supplier I could find with a long lead toilet flush”

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Posted 2 years ago

“Lovely shower screen and prompt delivery”

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Posted 2 years ago

“People are helpful but slow to respond to questions. Not Victorian plumbing failt but courier for pallets delivered late and tracking of little use.”

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Posted 2 years ago

“Almost perfect. I haven't had the chance to fit the goods. Only concern was the gap between purchase and dispatch. There was no clear communication regarding what was happening as the email said that items would be dispatched once payment had been taken and the payment had come out a few days before any delivery notification was sent.”

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Posted 2 years ago

“Excellent service and very pleased with toilet seats and bath panel fixing it. However I was disappointed with the bath panel as it was too flimsy/flexible, I wish it was twice as thick. Peter Holme”

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Posted 2 years ago

“Excellent customer service, however, returns could be easier”

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Posted 2 years ago

“Good quality”

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Posted 2 years ago

“Good service with short delivery times”

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Posted 2 years ago

“Easy to use system. Returns were expensive due to size which is a downside of online plumbing. Perhaps free returns would be useful”

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Posted 2 years ago

“Good service but a bit slow with delivery (understand problems at moment with drivers etc). Also mounting bracket for sink was wrong so had to buy another. Otherwise good.”

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Posted 2 years ago

“The best online store. I have always used Victoria Plumbing to furnish all my bathrooms. The service and products are totally reliable”

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Posted 2 years ago

“Everything is good but the fact to exchange and pay return I am not happy x”

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Posted 2 years ago

“Great choices, good prices, excellent website, fast service. Many thanks.”

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Posted 2 years ago

“Very good very pleased”

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Posted 2 years ago

“Good products, delivery within the promised time frame. Would be 5/5 but returns policy could be improved- makes it too expensive to return anything.”

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Posted 2 years ago

“Quick delivery Easy website to use”

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Posted 2 years ago

“Excellent service, items delivered directly from Victorian Plumbing were on time as promised. Unfortunately, items sent directly from the manufacturer took 4 days to arrive despite being advised each day that it was due that day.”

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Posted 2 years ago

“Very easy to deal with.”

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Posted 2 years ago

Victorian Plumbing is rated 4.5 based on 19,723 reviews