Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,724 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,724 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 29th January 2025

142

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service is ok but I was sent the wrong item in the first place which has delayed my project significantly”

Helpful Report

Posted 3 years ago

“I found that bits were missing, such as the parts to attach the toilet to the floor. It might be that I needed to order those, but that wasn't clear. The delivery driver left me with a large pallet that I had to get rid of and wouldn't wait for me to remove items so he could take it with him. Packaging was damaged. I didn't get a time or day for delivery, so lucky I had help to bring items inside. On a plus side, I'm delighted with the items and excited for my bathroom to be finished.”

Helpful Report

Posted 3 years ago

“I ordered 6 radiators, but one was not in stock but due in within 1 week. I got the 5 other radiators in stock within a few days of the order which was good. However when I checked on the day after the date the outstanding radiator was to be in stock, they said it’s not arrived into the warehouse yet. I didn’t hear anything but gave it 1 week, to then contact customer service again, who then informed me that the radiator was due in end of June, which was about 7 weeks from the estimated initial date. I had to choose A different radiator, but it was a totally different size and price and model too. The whole reason I ordered with Victorian plumbing was that I could get all the matching radiators for my house. I was annoyed initially that there was no communication or update and if I hadn’t made contact I wouldn’t have known the delivery date was 7 weeks away! Service aside, I have yet to receive this outstanding radiator so I’ll see when that arrives. The other radiators that I’ve received so far look good and seems to be doing their job.”

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Posted 3 years ago

“Hello, we received a product that was damaged which only came to light upon installation. The response was poor as it felt like COVID was being used as an excuse for the delay in the delivery off the return item which actually wasn't factual. Apart from that the service / products are good”

Helpful Report

Posted 3 years ago

“Frustrating as the phone number is only for trade. Also compared to Victoria Plum whose return policy is brilliant... sadly Victoria plumbing does not have such a policy. For big bulky items you need to arrange a courier. That said it was me who ordered an incorrect item ...”

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Posted 3 years ago

“Great products but returns are difficult and I hate that I couldn't call anyone with queries when items didn't arrive.”

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Posted 3 years ago

“Decent product and prompt delivery. Poor packaging, would easily get dented if mishandled by a reckless courier.”

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Posted 3 years ago

“Delivery was quick simple and easy, but not impressed with the delivery charges for smaller packages (a single box of tiles) as charges seemed more in line for a whole pallet, would like to see the delivery charges reviewed based on size of order rather then flat fee”

Helpful Report

Posted 3 years ago

“Happy with the product , however the delivery experience was less than pleasant.”

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Posted 3 years ago

“Delivery was as asked but product was damaged. We paid a lot for delivery as we needed it quickly and unfortunately we had to rearrange the fitting of our bathroom as this product couldn't be fitted. They did refund the price of the product, but we lost out on the £45 delivery fee and also the time we had booked off work to fit the bathroom. It was also difficult to contact them as the customer phonelines were not open due to covid, and it did take a while to get it sorted through email. We have also been left with a bath to dispose of now, and there was no return collection from them. It would have cost us another £80 to return it by courier. It has put us off ordering such big items online.”

Helpful Report

Posted 3 years ago

“The website on particular items e.g. baths & shower screens needs to be a lot clearer. The notice that the bath panels were not included with the bath and shower screen should be shown very clearly near the top of the page and not right at the bottom!! It is very frustrating not being able to ring and talk to someone if you have a query.”

Helpful Report

Posted 3 years ago

“It items received are of reasonable quality. The customer service is very poor, and the distribution company used for delivery is also poor. Wouldn’t buy from them again, or recommend to others”

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Posted 3 years ago

“Had real difficulty in obtaining advice from staff. Failed return calls and the assistant cut me off when I used their chat service before the conversation had ended.”

Helpful Report

Posted 3 years ago

“Easy to order, arrived quickly. However, website didn’t state that the pallets the radiators arrive in are left on the pavement outside my house. Apparently My responsibility to get rid of the massive pallets. Had to pay someone to do it. Need to be more explicit on website before ordering.”

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Posted 3 years ago

“website was easy to follow”

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Posted 3 years ago

“Happy with products but No contact at all about delivery date so had to ask driver to just leave on drive”

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Posted 3 years ago

“Ordered next day delivery and didn’t arrive until 2 days later.”

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Posted 3 years ago

“Delivered on time and undamaged, but unfortunately there were missing / wrong parts in some of the accessory boxes”

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Posted 3 years ago

“Products very nice , staff helpful, Delivery could’ve better”

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Posted 3 years ago

“I like very much the website. Easy to navigate and to use. However when I needed some advise it was average...”

Helpful Report

Posted 3 years ago

Victorian Plumbing is rated 4.5 based on 19,724 reviews