Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,666 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,666 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 7th October 2024

Victorian Plumbing 5 star review on 7th June 2024

Alan Hurst

140

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Account manager very helpful and understanding. Pallet delivery team informative they listen to your reqirement and give a good service. Delivery came within two working days. Product arrived securely wrapped and in excellent condition. The Burlington range is of a high quality. Overall very pleased with the service given by all. Thank you.”

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Posted 5 months ago

“Product arrived quickly”

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Posted 5 months ago

“Easy to order and quick delivery”

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Posted 5 months ago

“Comprehensive product range, well designed website and competitive prices. Follow up questions handled professionally and courteously within advised timelines.”

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Posted 5 months ago

“A very smooth service - good communication & delivery. Goods are still boxed, but they all look in good order.”

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Posted 5 months ago

“Easy to order from website with no fuss. Promt delivery of items.”

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Posted 5 months ago

“So I bought multiple Hudson and reed shower mixers. Installed them all and one had a slight leak! Tightened it up as much as I could but still weeping unfortunately. Know contact number, have to open a chat, send emails, wait for reply, ask to send videos. All one major long headache. Better off going to a local plumbing center. Could have just popped in and exchanged. Not it’s holding up a job! And still waiting for someone to get back to me regarding the video I sent in.”

Helpful Report

Posted 5 months ago

“So I bought multiple Hudson and reed shower mixers. Installed them all and one had a slight leak! Tightened it up as much as I could but still weeping unfortunately. Know contact number, have to open a chat, send emails, wait for reply, ask to send videos. All one major long headache. Better off going to a local plumbing center. Could have just popped in and exchanged. Not it’s holding up a job! And still waiting for some idiot to get back to me regarding the video I sent in.”

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Posted 5 months ago

“delivery carried out on time and by an extremely helpful driver. all in good condition and thanks”

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Posted 5 months ago

“Bought a shower bath with shower screen bath plug and shower taps. Everything fitted without any problems.quick delivery.”

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Posted 5 months ago

“Fast efficient service very helpful staff. Shower tray just what we wanted.”

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Posted 5 months ago

“Simple to use website and good correspondence. Delivered on the day requested. Our bathroom consisted of three separate orders good service all round would recommend to anyone.”

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Posted 5 months ago

“Very easy to order and delivered very promptly”

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Posted 5 months ago

“Super slow! Super irresponsible.”

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Posted 5 months ago

“Great choice to suit all tastes. I ordered the Bath Co 900m vanity unit with their Aylesfor mixer tap and they are both fabulous. The vanity unit came in two very well packaged boxes, the unit base which was already assembled with the door and drawer handles fitted on the inside for protection and then the marble counter top was in a separate superbly packaged box with the ceramic sink already in situ. I had read the feedback comments so was aware the countertop would not be white marble. It is heavily marbled grey and white but regardless I love it. I'm delighted with my choice and the fabulous delivery and packaging.”

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Posted 5 months ago

“Worst customer service I have had in a long time , contacted by multiple people on email with no technical experience having to explain myself over and over for weeks and still no working toilet in our house because they sent wrong parts”

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Posted 5 months ago

“Ordered a replacement shower riser rail online. Product arrived in good time, was exactly as described and at a reasonable cost. Would happily buy from Victorian Plumbing again based on this experiance.”

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Posted 5 months ago

“Excellent service, great product, great price. Delivered safely, on time as prmised, no damage.”

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Posted 5 months ago

“Disappointed! Ordered 5 panels for the walls for my bathroom, all arrived damaged despite the a packaging being intact. Contacted them but it’s been several days and no reply. I had to use the panels (cutting away the damage) otherwise my plumber couldn’t continue, it meant the area was far less than I needed and I’ve had to change the finish of the room.”

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Posted 6 months ago

“First time I have used Victorian Plumbing But from start to finish was impressed We had the doorstop delivery on pallets The items were extremely well packaged. Would use them again”

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Posted 6 months ago

Victorian Plumbing is rated 4.5 based on 19,666 reviews