Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,648 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,648 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 7th October 2024

Victorian Plumbing 5 star review on 7th June 2024

Alan Hurst

140

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First time I have used Victorian Plumbing But from start to finish was impressed We had the doorstop delivery on pallets The items were extremely well packaged. Would use them again”

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Posted 4 months ago

“We ordered what we needed for our bathroom. The process was very easy. We decided to take on the option of interest free. After our order we were kept informed every step of the way on when it would be delivered. Upon delivery the delivery driver kindly used his pallet truck to bring it onto our driveway and then.put it in the garage for us.”

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Posted 4 months ago

“Excellent product and really fast and efficient service. Item was really securely packed and delivered on a pallet. Can’t fault anything. Keep up the really good products and service. Highly recommended.”

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Posted 4 months ago

“Spent a lot of money on a bathroom with Victorian Plumbing. They sent wrong sized side panel for shower and had to use Live Chat as they don't have phone numbers. Took about 8 attempts to finally complete conversation with them as kept getting disconnected. Took over an hour for something which would have taken 5 minutes over the phone. They raised an incident with the resolutions team so now have to wait for their reply and also to get the correct side panel as ordered. Disappointed with this company and their set up even though their staff are pleasant.”

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Posted 4 months ago

“Purchased a towel radiator in grey for our kitchen. It was easy to purchase on the website. Well packed and delivered on time. Very good quality and looks great on our wall.”

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Posted 4 months ago

“Pity I haven't received it yet, Arrowxl are useless”

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Posted 5 months ago

“Recieved our new shower pole, loops and curtains. They are well made. Can't wait for our bathroom to get done now.”

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Posted 5 months ago

“Easy web site, great on line chat facility and very quick dispatch. Good prices too.”

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Posted 5 months ago

“Easy website to order products. Good communication for delivery dates and time. Good quality products.”

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Posted 5 months ago

“Delivery was great and products look great - can't see why they wouldn't last either”

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Posted 5 months ago

“I am extremely disappointed with my experience with Victoria Plumbing. First, my order was delayed by a week despite paying for a specific delivery date and time. When it finally arrived, I received a completely different order. It took several days for them to collect the incorrect items, and then a few more days to deliver my actual order, which was only half complete. The customer service is unprofessional and lacks knowledge about the products. They assured me that the items I ordered included everything necessary, but only half of the components arrived. When I contacted them, they apologized, stating they were unaware of what was included in the set. Furthermore, after installing the shower screen, I discovered a significant discrepancy between the two glass panels. Their customer support is difficult to reach, with only email and live chat options available. Overall, my experience has been frustrating and disappointing. I would not recommend Victoria Plumbing to anyone. Sincerely, Evtim Evtimov”

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Posted 5 months ago

“Great service and good product definitely recommend”

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Posted 5 months ago

“Wallpaper,bought lovely wallpaper from this company, it's very good quality and delivery was quick ,”

Victorian Plumbing 5 star review on 24th May 2024

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Posted 5 months ago

“Great communication and updates in regard to out of stock item. Notified of restock promptly and delivered within a few days. Would definitely order from this company again.”

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Posted 5 months ago

“Very pleased with the service from start to finish. The website is easy to navigate and easy to order from. Delivery was great and the driver took time to check all the products were present and correct. Would highly recommend.”

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Posted 5 months ago

“Items as described, happy with service!”

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Posted 5 months ago

“Item arrived in good time, very pleased with it.”

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Posted 5 months ago

“Really pleased with my gold shower head. Lovely size and colour matching my other bathroom assesories .. taps etc.”

Victorian Plumbing 5 star review on 3rd May 2024

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Posted 5 months ago

“Great communication throughout the ordering process. The delivery was also very well commincated. Will buy from Victorian Plumbing again.”

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Posted 6 months ago

“Tap and plug looks great quality and has made my sink look like new! A great improvement. The only thing that prevented me giving 5 stars was the shipping time. Don't order form here if you need something quickly. It did say 2 - 7 days, so it was within this, but it did take the full 7 days.”

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Posted 6 months ago

Victorian Plumbing is rated 4.5 based on 19,648 reviews