Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,655 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,655 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 7th October 2024

Victorian Plumbing 5 star review on 7th June 2024

Alan Hurst

140

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent price , prompt delivery”

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Posted 3 years ago

“Lovely quality and quick delivery!”

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Posted 3 years ago

“Easy to order, Very good choice of products, will shop again”

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Posted 3 years ago

“Perfect and beautiful taps”

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Posted 3 years ago

“Took a while to get updates from point of order to delivery but considering it’s December, Christmas and Covid that can be forgiven :) Product is ideal and looks great. Easy to assemble and a good snug fit.”

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Posted 3 years ago

“Very good quick service all round. Purchased my entire bathroom with Victoria plumbing last year and delivery and after sales help was spot on and second to none.I will recommend to others Thanks ....”

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Posted 3 years ago

“Awful service, takes days to reply to simple points, blamed for a box’s condition after returning and charged £26 to ‘rebox’ - a common issue from other customers I’ve noticed, arranged a pick up for a faulty item but didn’t send paperwork so it couldn’t be collected, issues are still not fixed so this list could grow. Can’t call them or live chat, can only email and wait. And wait. And wait.”

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Posted 3 years ago

“Prompt delivery in these challenging times. Have yet to use the toilet holders and brushes, as they are for our new house in the New Year.”

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Posted 3 years ago

“I am very please with the cistern I’ve ordered from Victorian Plumbing. It’s got the power flush we needed ! :-) The cistern arrived in good time. I can’t fault Victorian Plumbing all went very smoothly from the online order to delivery. Thank you. I would definitely use again.”

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Posted 3 years ago

“Ordered item that was “available” at the time of ordering, only to check back one day before estimated delivery to find it out of stock. At no point was I sent a note telling me the item was no longer available. I was expecting the item to be delivered a day later. Categorising items as “Available” vs “In stock” is a deceptive marketing practice aimed at customers who assume one is equal to another. I ended up getting a different radiator in the end.”

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Posted 3 years ago

“A good quality Toilet Seat dimensions supplied, a good colour match and fit, also it was well packed when received”

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Posted 3 years ago

“Absolutely awful customer service. I cant get through to tell you that the screws are missing from my expensive path panel. an automated email tells me that it may take 3 days to reply to live chat. For crying out loud...that's appalling. Truly its a disgrace to your company. Ive a bathroom fitter working now and this delay is costing me money. SORT IT OUT NOW.”

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Posted 3 years ago

“Good efficient service”

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Posted 3 years ago

“Very helpful delivery chap, very reasonable delivery prices for our location which was fantastic. Thanks”

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Posted 3 years ago

“Quality products delivered on time”

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Posted 3 years ago

“We had an issue with a damaged item, but it was sorted immediately, without fuss by Paige. Very happy with the rest of the order.”

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Posted 3 years ago

“Fantastic ,will buy again,Goods perfectly wrapped & delivery great considering these days.Everything arrived .”

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Posted 3 years ago

“Efficient delivery. Very stylish bathroom taps.”

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Posted 3 years ago

“Very efficient service”

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Posted 3 years ago

“Product fine. Delivery time so so.”

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Posted 3 years ago

Victorian Plumbing is rated 4.5 based on 19,655 reviews