Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,653 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,653 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 7th October 2024

Victorian Plumbing 5 star review on 7th June 2024

Alan Hurst

140

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Promp service , item packet well, only 4 stars because of costly delivery charges”

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Posted 3 years ago

“Great products but returns are difficult and I hate that I couldn't call anyone with queries when items didn't arrive.”

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Posted 3 years ago

“Excellent products and services, even the plumber was impressed. Will definitely order again. Thanks J.M.”

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Posted 3 years ago

“Excellent fast service and the tap I bought is superb quality”

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Posted 3 years ago

“I ordered the wrong taps by mistake. There was no hesitation in issuing me with a return number and paperwork, very impressive.”

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Posted 3 years ago

“Excellent service. Very fast delivery.”

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Posted 3 years ago

“Great service would recommend to friend great job”

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Posted 3 years ago

“Happy with my purchase and delivery was on time”

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Posted 3 years ago

“Simple order of a replacement Rocco toilet cistern, delivery wasn’t at all easy to track and the first attempt failed,with successful delivery the next day. Victorian plumbing service fine”

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Posted 3 years ago

“Placed order on Saturday, goods delivered on Monday morning, brilliant service would definitely use again”

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Posted 3 years ago

“The service from start to the delivery was excellent. Very pleased with our items. I will recommend Victoria Plumbing.”

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Posted 3 years ago

“Excellent delivery times. Arrived only a few days after ordering. We did not get a notification when the items would be delivered and we missed the delivery but it arrived the next day.”

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Posted 3 years ago

“Great selection, quality products, competitive pricing and very fast delivery. Victoria Plumbing is always my first port of call.”

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Posted 3 years ago

“Good, easy to use. Order was delivered on time. Would recommend.”

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Posted 3 years ago

“Very useful Website with full details of products that include dimensions”

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Posted 3 years ago

“My experience of Victorian Plumbing was very good so.I will give you a score of 5.”

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Posted 3 years ago

“I am not on site to give a complete reply but believe that all was well with delivery From my point of view with ordering and delivery details everything was great. Thank you”

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Posted 3 years ago

“Delivery was 5 days over the 10 day point. Terrible courier who I was unable to contact and then the items just randomly arrived.”

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Posted 3 years ago

“Excellent service, quick delivery would definitely recommend”

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Posted 3 years ago

“apollo shower cubicle I think on one the pictures on the fitting of one of your shower cubicles is totally misleading and I have emailed you on this subject. When the order arrived and I read the fitting instructions I could not see how it could be fitted in one of the Configurations shown on your website. When I contacted you I was simply told “talk to your fitter”. I did talk to my fitter you said it would be structurally unstable unless fitted according to the manufacturers instructions hence why I believe one of the pictures is totally misleading. Unfortunately a single M6 machine screw was missing and the amount of bureaucracy involved in getting this replaced is quite frankly ridiculous. I also purchased a Fast flow shower tray drain which I did not think was particularly high quality. I also asked about purchasing replacement seals as products change frequently and almost certainly won't be available in 5 years when the seals fail. I was referred to the 'generic' seals on website that are not long enough.”

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Posted 3 years ago

Victorian Plumbing is rated 4.5 based on 19,653 reviews