Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,648 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,648 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 7th October 2024

Victorian Plumbing 5 star review on 7th June 2024

Alan Hurst

140

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely awful experience, item arrived damaged and nearly two weeks on they have still not offered any kind of solution. But you do get an automated message apologising for it taking so long to get back to you... A very disappointing and stressful experience so far. No idea how we will get this bathroom finished our builders won't wait any longer.”

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Posted 1 year ago

“I havent open the products as my fitter is not available yet.”

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Posted 1 year ago

“I need to return an item and nobody has been in touch, except for apologies saying they wil be in touch?”

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Posted 1 year ago

“Good service and quality product”

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Posted 1 year ago

“Ordered some lovely looking sink taps which arrived safely and can't wait until they are installed.”

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Posted 1 year ago

“All good except I paid for delivery on a specified date and not delivered until the following day which meant that I missed an appointment”

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Posted 1 year ago

“I was delighted to be able to buy as a single unit, a RAK toilet complete with mounting frame and flush pad which means,I assume, that it will all be compatible and no problems with fittings. Good range of vanity unit sizes”

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Posted 1 year ago

“Good service however anthracite radiators are a different shade to previously ordered ones and delivery driver just arrived with no call 30 mins before as advised would happen”

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Posted 1 year ago

“Very keen price, had an issue after delivery(not their fault) it was sorted with one quick chat on line. Would start here first next time for sanitary ware. Excellent!”

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Posted 1 year ago

“I am very pleased with the delivery, the products arrived on time, in great condition. The items I purchased are of very good quality. I would highly recommend Victorian Plumbing”

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Posted 1 year ago

“Our first order was delivered by Victorian Plumb themselves who helped bring the goods in to the house. The second order was delivered by a pallet company who are told to do no more than put the loaded pallet on the kerbside and leave you to it. This means if you have heavy goods it's in theory left to you to get the goods inside the house. Also it asks you to inspect the goods before accepting them. This was not easy as our pallet include a large heavy shower tray and another dozen items. Why was one consignment delivered direct and the other delivered by a contractor? The pallet delivery driver was very helpful but he's told not to assist or go in customers houses. Also only one pallet was used( to save money?) so the shower tray was loaded vertically on to one pallet. Why the difference in delivery?”

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Posted 1 year ago

“I found the service provided by them was very good. Taps arrived on time and were in perfect condition. I ordered online and the turnaround time was excellent”

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Posted 1 year ago

“so nice to not have to build anything! matches my bathroom sink perfectly!”

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Posted 1 year ago

“Everything that was ordered arrived promptly altogether about 7 items”

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Posted 1 year ago

“excellent service products and delivery”

Victorian Plumbing 5 star review on 7th November 2022

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Posted 1 year ago

“Arrived on time and correct items sent.”

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Posted 2 years ago

“If you buy off these make sure you get your order right , I ordered the wrong shower screen at £350 and they make you send the order back at rediculous costs , it’s cost me £90 to send the item back , they are not helpful at all , the phone number doesn’t exist anymore either so you struggle to get in touch with them”

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Posted 2 years ago

“Items took almost two weeks to arrive. One was damaged. However, customer services sorted it and issued a credit.”

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Posted 2 years ago

“Good service,all boxed and delivered on time when promised.”

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Posted 2 years ago

“Amazing customer service. Paige Monks and Vicky Weston were professional and very prompt in helping me to resolve my faulty order.”

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Posted 2 years ago

Victorian Plumbing is rated 4.5 based on 19,648 reviews