Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,648 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,648 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 7th October 2024

Victorian Plumbing 5 star review on 7th June 2024

Alan Hurst

140

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick, easy and simple. Very pleased with my experience and delivery very quick.”

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Posted 2 years ago

“I could track delivery easily and the delivery driver was an absolute star. I cannot lift heavy things and he was kind enough to put the bath into the garage for me. I am very grateful.”

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Posted 2 years ago

“Great prices and quick delivery.”

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Posted 2 years ago

“Third time using Victorian Plumbing and will use again, no doubt.”

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Posted 2 years ago

“Really pleased with the products and service from Victorian Plumbing.”

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Posted 2 years ago

“items were well packaged,excellent quality,good communication,easy to use website,overall very pleased.”

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Posted 2 years ago

“Far too busy customer service team. Takes days and weeks to get a satisfying answer... if at all.”

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Posted 2 years ago

“Website was easy to navigate and delivery was fast and convenient, will definitely use again A+++”

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Posted 2 years ago

“Lovely items at great prices, only thing I would say is make clearer what "kerbside delivery" actually is, as this caught me out and would have happily paid extra for a better delivery option.”

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Posted 2 years ago

“Happy with the shower although it was a lot harder to fit than expected. What let the experience down was the courier that was used, called me on the day telling me they had no drivers and that they couldn’t deliver that date, they begrudgingly agreed to deliver it when I told them I’d spoken to their customer service team that morning who has confirmed it was already being loaded into the van…. They also left the huge pallet outside our house that I’m now struggling to get rid of”

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Posted 2 years ago

“They have a wide range of products and of a good quality, so if you are looking for the best bath in town call them.”

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Posted 2 years ago

“Order arrived fast, only had a minor defect on one of the items, but overall good experience. Will order again.”

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Posted 2 years ago

“Very unreliable customer service after I received a damaged shower screen. I was told that a replacement would be provided by a member of the live chat team but I'm still waiting 1 week later!”

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Posted 2 years ago

“Excellent service, very efficient,informed throughout the process, prompt delivery, well packed.”

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Posted 2 years ago

“Excellent packaging, goods were safely delivered. However, we were expecting a text with a delivery window and we never received any and the delivery turned out to be late afternoon”

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Posted 2 years ago

“Trying to contact somebody at Victoria Plumbing is like looking for a needle in a hay stack…. I have sent several emails regarding a broken bath panel and still awaiting a reply. Only positive is quick delivery.”

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Posted 2 years ago

“Good value, service and delivery!”

Victorian Plumbing 5 star review on 18th October 2022

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Posted 2 years ago

“Product delivered as promised on time and is exactly what we needed”

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Posted 2 years ago

“Great product value & service”

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Posted 2 years ago

“Top quality black Arezzo range Fast and efficient ordering”

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Posted 2 years ago

Victorian Plumbing is rated 4.5 based on 19,648 reviews