Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,654 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,654 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 7th October 2024

Victorian Plumbing 5 star review on 7th June 2024

Alan Hurst

140

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“apollo shower cubicle I think on one the pictures on the fitting of one of your shower cubicles is totally misleading and I have emailed you on this subject. When the order arrived and I read the fitting instructions I could not see how it could be fitted in one of the Configurations shown on your website. When I contacted you I was simply told “talk to your fitter”. I did talk to my fitter you said it would be structurally unstable unless fitted according to the manufacturers instructions hence why I believe one of the pictures is totally misleading. Unfortunately a single M6 machine screw was missing and the amount of bureaucracy involved in getting this replaced is quite frankly ridiculous. I also purchased a Fast flow shower tray drain which I did not think was particularly high quality. I also asked about purchasing replacement seals as products change frequently and almost certainly won't be available in 5 years when the seals fail. I was referred to the 'generic' seals on website that are not long enough.”

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Posted 3 years ago

“Decent product and prompt delivery. Poor packaging, would easily get dented if mishandled by a reckless courier.”

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Posted 3 years ago

“Extendable corner unit for bath storage does the job. Quick and efficient delivery”

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Posted 3 years ago

“As always price & service is second to none. Thank you”

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Posted 3 years ago

“Excellent fast service”

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Posted 3 years ago

“Due to the pandemic and lack of staff, my email query did take a while to be answered, but the item arrived in good time and was well packaged.”

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Posted 3 years ago

“Delivery on time. Delayed pick up got me a bit nervous”

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Posted 3 years ago

“They had just what I was looking for, it was well made & reasonably priced. It arrived promptly too.”

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Posted 3 years ago

“Quality gear at a good price, quick service and good communication.”

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Posted 3 years ago

“From ordering to receiving my goods I was very happy The delivery was efficient We haven’t unpacked the products yet as we are waiting for the builder to start work”

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Posted 3 years ago

“Excellent online service. Very quick delivery, especially considering it was during the Covid crisis, and good quality product.”

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Posted 3 years ago

“Product arrived with marks on the wooden seat (shower stool) Very poor finish to the wood. I eventually returned it to get my money back, but had to do a bit of chasing.”

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Posted 3 years ago

“Great service. Good quality unit and delivered promptly. Clear communication too.”

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Posted 3 years ago

“Excellent service right from order to delivery. Good quality materials and easy to use website.”

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Posted 3 years ago

“Delivered before time, all in order”

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Posted 3 years ago

“excellent service”

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Posted 3 years ago

“Great range, fast delivery”

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Posted 3 years ago

“Quality product and prompt delivery”

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Posted 3 years ago

“Great service. Have use them a couple of times and will use again in the future.”

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Posted 3 years ago

“Prompt efficient service. Delivery driver brought bulky items right up to my door for me”

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Posted 3 years ago

Victorian Plumbing is rated 4.5 based on 19,654 reviews