Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,655 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,655 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 7th October 2024

Victorian Plumbing 5 star review on 7th June 2024

Alan Hurst

140

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shower stool is excellent product and value for money. Does what it says and is well constructed.”

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Posted 3 years ago

“All good thank you”

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Posted 3 years ago

“Easy to source and order items on website. Overall very good service. Delivery only delayed due to bad weather”

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Posted 3 years ago

“Correct items arrived quickly and are great quality. Will definitely buy from Victorian Plumbing again!”

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Posted 3 years ago

“Real easy site to use and really good products”

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Posted 3 years ago

“We ordered a number of bathroom items. Once ordered we were promptly contacted to arrange a delivery slot. Delivery driver arrived on the arranged day I’m very happy with the service provided”

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Posted 3 years ago

“The loo is exactly what we needed to fit the space in our downstairs toilet. It looks great. It was delivered as expected but the packaging was in a but of a state. We were concerned it would be damaged and were surprised it wasn't. Delivery cost was expensive.”

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Posted 3 years ago

“Made a simple return impossible. Horrible to deal with. Customer service was a waste of time.”

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Posted 3 years ago

“I was issued with a delivery date that I was unable to be in for but the date by which I had to change the delivery date had already gone before the e mail was sent!! When I phoned the company someone e kindly rescheduled the delivery to a date I could be in to receive it but it was delivered on the original date!”

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Posted 3 years ago

“We ordered a Japanese toilet from Victorian plumbing, after going to Japan this is a must. The website is very easy to navigate and although for this specific product there wasn’t much choice, the one we selected was great value! Price was very reasonable for the full product with all the usual features. It arrived within just a few days. No issues at all. We even got 3 years warrantee with it too for any faults or damages. I would use this company again in the future”

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Posted 3 years ago

“Bought 2 bulky bathroom items without issue. Kept updated with the order details and items arrived quickly and without any problems.”

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Posted 3 years ago

“After the delivery of a leaking bar shower mixer extensive telephone and Email exchanges resulted in receipt of a new ceramic valve and instructions for me to fit it. My suggestion that a replacement mixer would be more appropriate was ignored and only intervention by Barclacard stimulated a proper replacement of the faulty item as a "gesture of goodwill".”

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Posted 3 years ago

“Fair price and prompt dispatch.”

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Posted 3 years ago

“The delivery was incredibly quick and the product of good quality.”

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Posted 3 years ago

“Easy to order online quick delivery and very satisfied with bathroom cabinet I purchased a very satisfied customer.”

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Posted 3 years ago

“The ordering process etc was very quick and easy. Unfortunately one of the items was broken. VP staff are dealing with this and we should have a new WC in a few days. A good simple service.”

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Posted 3 years ago

“The item ordered is good although overpriced. The delivery was a bit of a nightmare. Firstly they arrive at 12 although I ve asked for a slot after 2 pm and they arrived at 12 . Also they left the item with the pallet which is difficult to get rid of. Not happy:(”

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Posted 3 years ago

“I was searching on line to find the same Triton shower that after many years needed replacing, so that I could use the same fixing holes in the tiles and the same water connection. Few suppliers had this model in stock so was very pleased to see Vic Plumbing had 25 so I was able to order for next day delivery. As this model has been so efficient in the past my wife and I decided it would be wise to purchace a further unit to store for the future. Many thanks for the excellent response and service.”

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Posted 3 years ago

“Excellent company to deal with. Delivery earlier than promised and excellent products and price, what more could you ask for!! Very pleased and thank you Joan”

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Posted 3 years ago

“Part as described and arrived quickly. Fitted good .all ok”

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Posted 3 years ago

Victorian Plumbing is rated 4.5 based on 19,655 reviews