Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,723 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,723 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 29th January 2025

142

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Deliver quickly any problems they will change immediately brilliant company”

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Posted 4 years ago

“Ordered online arrived in a couple of days , you cannot beat that.”

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Posted 4 years ago

“Order processed quickly and delivery prompt.”

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Posted 4 years ago

“I used the website to order two LED bathroom cabinets. There were no issues. The website was easily navigable with good descriptions of the product. Free delivery was confirmed and estimated delivery date 5 days ahead was provided. And this is where the company fell down. Their estimated delivery date was when the goods were made available to the courier/delivery company. It was another 5 days before actual delivery took place. Fortunately the 10 days to deliver was not an issue (although inordinately long by any standard for a major supplier). Had it been a problem the rating would have been reduced by one star. My 5 star rating is for the quality of the goods and the ease of the website. The company needs to seriously review their delivery process to ensure consistent 5 star ratings.”

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Posted 4 years ago

“Happy with product and price (not used yet as waiting to be installed) however the packaging for one bath screen was over the top, 2 LARGE pallets stuck together not to mentioned being left on the road by delivery driver - in London!! Now I have the problem and expence of disposing of the two large pallets not to mention breaking them down....”

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Posted 4 years ago

“Excellent service, order arrived early. Taps fitted and excellent.”

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Posted 4 years ago

“Happy with the quality and choices available. The postage on smaller items could be reduced though.”

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Posted 4 years ago

“Soap dispensers falsely described as chrome turned out to be silver plastic. These had to be returned at my own cost and then when refunded the shipping of £6.95 was not reimbursed. There can be no justification for withholding shipping charges when the error so clearly lies with the retailer. The reimbursement should have been in full with an apology for wasting the costumers time and money.”

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Posted 4 years ago

“Very efficient. Great customer service. Delivery arrived within a couple of days”

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Posted 4 years ago

“Great to deal with.Easy to navigate website. Great stocks and availability and plenty of updates when despatched.”

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Posted 4 years ago

“I am refurbishing the bathroom and everything that I ordered has arrived promptly, in excellent condition and well packed. Parts ordered includes a large shower tray, Chatsworth Thermostatic shower valve and shower pump. Thank you. Excellent service.”

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Posted 4 years ago

“Placed my order and goods came as informed ...good communication all through the process”

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Posted 4 years ago

“Helpful when i had questions, and various plumbing bit shipped quickly and were as expected. Thanks!”

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Posted 4 years ago

“Brilliant range of products. Easy to order and everything has arrived in a timely and efficient way. Thank you”

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Posted 4 years ago

“Bought for my sons hairdressers refit , realy good product”

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Posted 4 years ago

“We have been very happy with the service and the products we ordered are of a good quality and design.”

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Posted 4 years ago

“Web site is very user friendly and have a large variety of items to choose from. Only down side is delivery is fairly expensive unless over a certain amount.”

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Posted 4 years ago

“Quick delivery and great quality!”

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Posted 4 years ago

“We purchased a new kitchen tap, it arrived very quickly and it looks amazing.”

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Posted 4 years ago

“Very good and quick great produces but delivery just turned up with no call when both of us work”

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Posted 4 years ago

Victorian Plumbing is rated 4.5 based on 19,723 reviews