Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,724 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,724 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 29th January 2025

142

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product”

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Posted 4 years ago

“Good, will definitely use again”

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Posted 4 years ago

“You delivered what I ordered perfectly, when I wanted it and with good friendly service from ordering to delivery, what more can you ask for.”

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Posted 4 years ago

“Easy to use website and item arrived really fast.”

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Posted 4 years ago

“Ordering was fine however when it comes to returning it’s not straight forward, have already done a chat on website regarding some of return not showing on their acceptance form (they were returned with same courier!) Now we have been given a refund, which is great, however the shower tray, which again was returned on same van, with orderNo and returns No on the front of address label!! Has not been refunded. All very frustrating and very time consuming.”

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Posted 4 years ago

“Quick, easy and good value”

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Posted 4 years ago

“My husband was satisfied with the new toilet seat and managed to fit it successfully. The result, a nice clean, white seat and lid!”

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Posted 4 years ago

“Ordered online,quick delivery.Looks nice was surprised that the toilet brush was black when usually brushes are white.I would think it can still be put in bleach to disinfect it.”

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Posted 4 years ago

“Quality products that will last.Ordered a toilet roll holder arrived sooner than I expected and was superb finish.Would recommend this company to friends and family.Forget B&Q these products are meant to last .”

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Posted 4 years ago

“Shower stool is excellent product and value for money. Does what it says and is well constructed.”

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Posted 4 years ago

“All good thank you”

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Posted 4 years ago

“Easy to source and order items on website. Overall very good service. Delivery only delayed due to bad weather”

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Posted 4 years ago

“Correct items arrived quickly and are great quality. Will definitely buy from Victorian Plumbing again!”

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Posted 4 years ago

“Real easy site to use and really good products”

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Posted 4 years ago

“We ordered a number of bathroom items. Once ordered we were promptly contacted to arrange a delivery slot. Delivery driver arrived on the arranged day I’m very happy with the service provided”

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Posted 4 years ago

“The loo is exactly what we needed to fit the space in our downstairs toilet. It looks great. It was delivered as expected but the packaging was in a but of a state. We were concerned it would be damaged and were surprised it wasn't. Delivery cost was expensive.”

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Posted 4 years ago

“Made a simple return impossible. Horrible to deal with. Customer service was a waste of time.”

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Posted 4 years ago

“I was issued with a delivery date that I was unable to be in for but the date by which I had to change the delivery date had already gone before the e mail was sent!! When I phoned the company someone e kindly rescheduled the delivery to a date I could be in to receive it but it was delivered on the original date!”

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Posted 4 years ago

“We ordered a Japanese toilet from Victorian plumbing, after going to Japan this is a must. The website is very easy to navigate and although for this specific product there wasn’t much choice, the one we selected was great value! Price was very reasonable for the full product with all the usual features. It arrived within just a few days. No issues at all. We even got 3 years warrantee with it too for any faults or damages. I would use this company again in the future”

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Posted 4 years ago

“Bought 2 bulky bathroom items without issue. Kept updated with the order details and items arrived quickly and without any problems.”

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Posted 4 years ago

Victorian Plumbing is rated 4.5 based on 19,724 reviews