Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,654 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,654 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 7th October 2024

Victorian Plumbing 5 star review on 7th June 2024

Alan Hurst

140

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Part arrived in great condition could have been a bit quicker on delivery but I would use again 👍”

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Posted 3 years ago

“Thanks very good service and very good quality product and service was great”

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Posted 3 years ago

“Products fine but we have major delivery issues ....we have now switched to a new supplier after 5 years which is a shame”

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Posted 3 years ago

“Great and fast service.”

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Posted 3 years ago

“Shower tray was bought for over £300. The tray was fitted and the bathroom was tiled. On using the tray there was a build up of water in the middle of the tray and the tray did not look straight. You could see a dip in the middle of the tray. We got a professional in to look at the issue as it was a brand new bathroom so should not have been having problems like this. We were told we had 2 options. To live with it and risk flooding of the shower tray, or to remove it and replace it. Choosing the second option however would mean that the new wall and floor tiles would have to be damaged to remove the tray. Unfortunately this is what we had to do. So we paid over £300 for a faulty shower tray, we had to pay more to get a new shower tray, we had to pay for more tiles, we also had to then pay for the extra labour. When the shower tray was taken out, we looked at the edge and you can see the middle of the edge thinning. Disgusting for the amount we paid. Will NEVER use this company again. the place we got the new shower tray from told us that they have had so many customers that have had this issue with Victorian Plumbing. VERY disappointed. I have logged a complaint twice about this matter online WITH PHOTOGRAPHS and no one has come back to me.”

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Posted 3 years ago

“We are really pleased with everything we ordered The quality is first class”

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Posted 3 years ago

“Missing parts reported, slow response, then an ill informed request for further information. I supplied a full description initially which appears to be unread. I am not happy.”

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Posted 3 years ago

“Arrived well packaged and very quick. God quality product which looks good.”

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Posted 3 years ago

“The website on particular items e.g. baths & shower screens needs to be a lot clearer. The notice that the bath panels were not included with the bath and shower screen should be shown very clearly near the top of the page and not right at the bottom!! It is very frustrating not being able to ring and talk to someone if you have a query.”

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Posted 3 years ago

“The item and service was very good.”

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Posted 3 years ago

“I placed an order for a sink in early March. We;ve put a new bathroom in and nearly two months later we are still waiting for it. Every two weeks I get told that it will be delivered and then the day before delivery it gets delayed. Customer service are not allowed discuss the reasons for any delays. They just keep saying we can cancel if you like. Well no i dont want to cancel i want my sink! How about explaining where it comes from, why there is a continual delay, what they are doing about it etc...”

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Posted 3 years ago

“From the time I went on line to the Victorian Plumbing website, chose the item I wanted and the delivery occurred it was all well informed and effortless.”

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Posted 3 years ago

“Unit was damaged..still waiting for a reply after reporting damage and sending photos..they stated 72 hours..now 5 days..”

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Posted 3 years ago

“The process to order all what I needed for the new bathroom was really easy. It was delivered all on one pallet which was great. The only issue was the courier and getting a time from them, at 11.30 they said 3pm-5pm at 5pm it had not arrived, phoned them up and they tried to get out of delivering that day, after some discussion it was delivered at 18.15, this is no fault of Victorian Plumbing.”

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Posted 3 years ago

“Who'd have thought furnishing a downstairs loo could be so easy, and fun. The choice was amazing, the transaction and advice for delivery perfect. We chose a day and time scale to suit us, and everything I bought was in the box! Would have no hesitation in recommending to friends. It was our builder who recommended Victorian Plumbing to us initially so I'm passing it on.”

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Posted 3 years ago

“The order was delivered on time.and was kept informed”

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Posted 3 years ago

“Fast delivery, good packing (pallet), wide range of products”

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Posted 3 years ago

“As again excellent service”

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Posted 3 years ago

“Found the only problem was the delivery of the order, it was put into a order and B order, which got quite confusing No info on when the order A or B would be delivered when it did come no one informed us and I had to drive back home for the delivery”

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Posted 3 years ago

“Very nice bathroom cabinet. Happy with the ordering process and the delivery updates. Only slight criticism is that the pallet was left which isn’t easy to dispose of”

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Posted 3 years ago

Victorian Plumbing is rated 4.5 based on 19,654 reviews