Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,724 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,724 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 29th January 2025

142

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delays in delivery, no way of calling the shop. No customer service. Never again.”

Helpful Report

Posted 2 years ago

“I’ve never been so let down by the delivery service, this will be to date the second attempt to deliver and I still have not received my goods, this will certainly put me off from making any future purchases from Victoria plumbing if this is the level of service being provided.”

Helpful Report

Posted 2 years ago

“All good except I paid for delivery on a specified date and not delivered until the following day which meant that I missed an appointment”

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Posted 2 years ago

“Why give customers choice of dates, for delivery, when even given nearly two weeks in advance, only to deliver 5 days later than the date i chose. when emailing to find out what was going on. All I got back, was computer-generated messages. The only email i recived from a human, was three days after I received my goods. asking was could I give a thumbs up. No On a plus side, I am very happy with the products.”

Helpful Report

Posted 2 years ago

“The actual order and communication were fantastic. But the company you use to deliver were not helpful. They left 4 radiators, weighing in at around 100kg on the road, would not even bring them to the front door and then left me with a huge palette to dispose of. I had to get some workmen to help me move them into the house. This is not acceptable.”

Helpful Report

Posted 2 years ago

“Ordered two toilets - a normal one and a combo toilet/sink one. Wrong internal parts sent for the combo toilet. Customer service is so slow to respond - and their first response was to make us check we were using the right fittings: as if we wouldn’t have done that already. Clearly sent the wrong ones for the loo. Still waiting for ‘manufacturing’ to come up with a resolution - its simple: send the right parts! Wish I’d read other reviews before purchasing from VP. Apparently it’s commonly known amongst plumbers / builders that they’re not great.”

Helpful Report

Posted 2 years ago

“I have no issues with the product itself. They are great quality. My issue is with their delivery of products. They just leave everything outside and I live in an apartment which made things really difficult for me. They should at least have the option of doorstep delivery and I don't mind paying extra for it! Plus they leave these huge wooden pellets behind which cant fit in a car and I had to hire someone to dispose of it. Extremely poor delivery service”

Helpful Report

Posted 2 years ago

“Your delivery service were very unhelpful , when asked if they would bring it into garden, they were only going to drop the pallet in front of house, not inside the garden !!!’”

Helpful Report

Posted 2 years ago

“Pallet delivery service was terrible. I received an email on the Monday asking to pick a day for delivery. I chose Thursday as I was out the country and was only my wife in the house. They delivered the pallets on the Next day on the Tuesday!! Meaning my wife had to struggle with the heavy bath and other items!! No point asking which day you want a pallet delivered if they turn up when they feel like it!!”

Helpful Report

Posted 2 years ago

“Bath panel turned up in time but was damaged. had to fit it as didn't have the time to wait for a replacement! This was on a job that had been supplied 3 x faulty toilets by you already. Wouldn't recommend!”

Helpful Report

Posted 3 years ago

“ORD-0002689910-4598883D Received a bath today after waiting a long time it has”

Helpful Report

Posted 3 years ago

“Ordering, price & customer service has been great but deliveries have not been good with one item being sent to the wrong address due to error between VP and manufacturer (yet to be recovered) One item arrived slightly damaged and other fragile ceramic items poorly packaged.”

Helpful Report

Posted 3 years ago

“E-mailed twice regarding an exchanged 4/5 days ago and as yet have not received a response. Phil Hunt 10, Woodend Close SL23RF 07836200349.”

Helpful Report

Posted 3 years ago

“The delivery driver would not help me to bring a 2+ metre tall cast iron radiator to the garage at the front of my property. They only do curb side deliveries so if your elderly / a woman or just living on your own, I wouldn't recommend buying from here unless you live with people who can help you to carry heavy loads.”

Helpful Report

Posted 3 years ago

“The order was sent really fast which was brilliant but I’m disabled and the two radiators were delivered on a pallet. Even though I told the delivery team on the phone when they booked deliver and called on the morning of the delivery and they assured me the delivery driver would take them off the pallet and bring them into the hall they just left them out side in the garden. Myself and my 73 year old dad had to get them into the house which resulted in a back flair up and now been on full medication for the pain. If I had know the delivery system I would’ve never ordered and will not order from you again. I could have compromised the back surgery had to get me out of a wheelchair I had only 2 years ago because your driver failed to implement the instructions given to him by your team.”

Helpful Report

Posted 3 years ago

“Products arrived. Slight damage to heated towel rail. Not worth returning as would have delayed installation (availability of plumber).”

Helpful Report

Posted 3 years ago

“Promised delivery yesterday still not here”

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Posted 3 years ago

“Very long dispatch, wrong dispatch details corrected by courier but lost 1 days work due to error”

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Posted 3 years ago

“I didn’t find shopping with these very easy there delivery was good but trying to get a phone number for them is impossible to descuss returns and then you have to pay a lot to get them returns done , I’ve now managed this but the refund is wrong and again you can’t ring them you have to go on chat that takes ages”

Helpful Report

Posted 3 years ago

“To speak to someone on the phone about a problem poor”

Helpful Report

Posted 3 years ago

Victorian Plumbing is rated 4.5 based on 19,724 reviews