Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,666 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,666 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 7th October 2024

Victorian Plumbing 5 star review on 7th June 2024

Alan Hurst

140

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pleased with everything, ordering, delivery, quality👌”

Helpful Report

Posted 1 month ago

“Avoid, avoid avoid. I wish I had googles Reviews of Victorian Plumbing before I placed a nearly £2k order over a week ago. Friday 18th Oct to be exact. It is now Tuesday 29th Oct and I have zero idea when the things I have paid for, given them my hard earned cash for - are being delivered. There website tracker kept telling me my things were being delivered on Monday 28th Oct. Until the 28th Oct. Now it just says to be determined!! Sent two emails..then got a - sorry we have NOT replied to this..it is not up to our usual standard email. What is the point of that? Then some genius sent me an email saying I would get delivery 3 - 10 days after ordering...that was sent 8 days after I ordered!! Now the Bot lady tells me they basically do not know. Once you order be aware there is NO TELEPHONE NOS!!! So you can live chat. Which is useless. I am beginning to think I may have been scammed. It seems very odd that any reputable company would have zero idea when your goods are being delivered? None.”

Helpful Report

Posted 1 month ago

“So far I have had appauling service. Over 10 days since Ive had a response. Almost 4 weeks since my order. Over 2 weeks since my initial delivery date. Still nothing. So I went on the live chat. The assistant was helpful but it remains to be seen whether my order will be sorted. The worst thing was the communication. In the 10 days I have waited for a response I have received 5 emails trying to sell me something and 1 for this review. Incredibly frustrating, stressful and insulting.”

Helpful Report

Posted 1 month ago

“Order placed weeks ago and not received. Avoid this company at all cost! It’s impossible to speak with a human customer services person Terrible experience”

Helpful Report

Posted 1 month ago

“Excellent service. Speedy delivery. Quality product.”

Helpful Report

Posted 1 month ago

“Takes 2 weeks to deliver. Will not use them again”

Helpful Report

Posted 1 month ago

“I had a great experience ordering my radiators – the process was very simple, and they arrived quickly. I haven't fitted them yet, but everything seems fine so far. One suggestion for improvement would be to deliver the radiators directly to the house rather than leaving them at the roadside. It would also be great if the pallets could be taken back for reuse, as this would make the service more environmentally friendly. Currently, the customer is left to dispose of pallets that could easily be reused for future deliveries.”

Helpful Report

Posted 2 months ago

“DISASTAREZZO BEWARE THIS RANGE I bought a vanity unit with sink and toilet It was an own brand called Arezzo with brass fittings I bought all the extras about £1000 all in It looks ok but was very hard to fit It took a plumber with 30 years experience the whole day The very first flush the flush plate got stuck It pressed in but didn’t come out again and kept flushing non stop I wrote to Victoria plumbing who changed the part and the same thing happened again It is just a poorly designed part In the end after £300.00 of plumbers bills and 20 emails I got them to exchange it for a part from a different manufacturer The same price. On the website but they charged me an extra £30.00 for it because it wasn’t in the package Really is that on I would never deal with this company again Really unhelpful and poor quality design”

Helpful Report

Posted 2 months ago

“Very quick response and great products.”

Helpful Report

Posted 2 months ago

“No issues, package came in good time and it fits well. We bought shower seal”

Helpful Report

Posted 2 months ago

“Please read my original email regarding the missing item I have paid for , I find the fact you haven’t read the content on my email and you gave sent this survey to me a little embarrassing on your behalf”

Helpful Report

Posted 2 months ago

“Ordered 4 55mm plastic elbows delivered quick and professionally. Very pleased”

Helpful Report

Posted 2 months ago

“Great quality, delivery sound with great communication.”

Helpful Report

Posted 2 months ago

“Order was placed on 18th Sep and the suggested estimated delivery was 20th Sep. I first followed up (on chat as there is no way to connect over a call) when no communication was made re the order until 21st. I was told it will be imminently dispatched. Then again on 23rd…same response. On my third attempt to follow up that day, I was told a small pipe (worth £13) is holding up a £1000+ order because it’s not in stock. I asked to remove and dispatch paying extra for next day delivery as the order was needed urgently. Nothing happened again until Tuesday, 24th when I was finally sent an invoice to pay for the expedited delivery. We are now on 26th and NOTHING has been dispatched although every time I contact (which is now about 7-8 times) I am told it is being prioritised and will be send out shortly. They refunded the delivery charge but my money is still stuck and I am having to deal with the high cost of delays to my project additionally with absolutely no trustworthy response or escalation route to get a resolution. It’s like dealing with a black hole. Appalling standard of service and lack of transparency.”

Helpful Report

Posted 2 months ago

“The intial response was fine but since being advised of the despatch date there has been no contact from the Help Centre despite having emailed twice for a delivery date. This resulted in a long delay for the installer and only when the installer contacted you did the matter get resolved. The carriage charge refund has been offered in the form of a credit but this is only a compromise for no support being given by your Help Centre. Most disappointing as we now have to wait another fortnight for the installer due to planned holidays.”

Helpful Report

Posted 2 months ago

“Website says 'in stock' - however after paying for your order, an email arrives saying they dont have all the items and gives a date 1 month in the future ( sometimes this date gets put back ) Then you are offered 'alternatives' which in my case, I found £125 cheaper on Screwfix, they refuse to price match, I asked for a refund they said, sure - but it will take up to 10 days. Happened twice so far this year on my 'Trade' account. Screwfix deliverd next day, much cheaper. Complianed to customer services and was told they were 'sorry' The end.”

Helpful Report

Posted 2 months ago

“Good product/good price/only complaint was the goods were dispatched after three days from order. I should have paid extra for overnight!”

Helpful Report

Posted 2 months ago

“Item arrived on time & was as described. Easy to fit.”

Helpful Report

Posted 2 months ago

“All items arrived on time”

Helpful Report

Posted 2 months ago

“Great customer care and service”

Helpful Report

Posted 2 months ago

Victorian Plumbing is rated 4.5 based on 19,666 reviews