Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,710 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,710 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 29th January 2025

142

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I still haven’t received my goods. Thanks.”

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Posted 3 weeks ago

“Excellent delivery gentleman, very courteous and helpful”

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Posted 3 weeks ago

“Just what I was looking for , from purchase to delivery was first class , communication all the way right through to delivery .”

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Posted 3 weeks ago

“Item exactly as described, and good delivery service. Very pleased.”

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Posted 3 weeks ago

“These tiles were good value and gave smartened up my kitchen, however there 20 broken tiles which luckily we were still able to use but clearly care wasn’t taken when they were loaded onto the delivery van. I would have liked a delivery fee refund but didn’t have the time to pursue it. Lovely tiles though.”

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Posted 3 weeks ago

“Really good range of products. Good shipping options and reasonably proced. User friendly site, with good pics, descriptions and specs”

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Posted 1 month ago

“Extremely well packged and delivered on time. Everything looks good as no damaged packaging but not fitting for a couple of weeks.”

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Posted 1 month ago

“Order was easy and the goods turned up on the specified date. All good.”

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Posted 1 month ago

“Delayed delivery, poor after sales, try Bathroom Mountain instead Delivery delayed twice - workmen being paid on site with nothing to do.... Poor after sales service, long delays, robotic like response, not able to speak to anyone, quick enough to take your money but extremely slow in issuing any refunds. Also dealt with Bathroom Mountain at the same time, far, far better service, look at them instead.”

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Posted 1 month ago

“When my initial order arrived and was needed we discovered that unfortunately it was broken. I completed the returns form but the time to get a replacement would hold up our bathroom completion. I contacted the service centre who were extremely helpful and sorted out a replacement with fast delivery. This arrived, as promised, the next day. The call centre were very friendly and very helpful. I would (and have) use Victorian Plumbing in the future - great service”

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Posted 1 month ago

“I bought a towel rail from Victorian Plumbing. When I received it, the towel rail was damaged and it wasn't right for me so I returned it and put on the returns note that it was damaged. I have just found an email from Victorian Plumbing in my junk folder advising me that they received the towel rail back damaged and will not refund me. They included photos of the item and in one of the photos is the return note I sent them so they can't say they weren't told it was damaged. I will NOT be using them again. They should take photos of the items they send before they send them rather than when they are returned. Very UNFAIR.”

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Posted 1 month ago

“Always my default fordomestic plumbing products - selection, quality and pricing is broad and competitive. Order processing and deliver is simple and prompt; great when you're in a hurry, as most jobs are "urgent"!”

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Posted 1 month ago

“Quality items, excellent delivery and very informative, have used many times and will continue to do so”

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Posted 1 month ago

“My order hasn’t arrived yet after 2 weeks sitting in a warehouse and isn’t due till the 2nd Jan after it stated the delivery should of been a few days also I’ve been told part of my order isn’t available. This is very frustrating as I’ve had to put the plumber on hold till it arrives”

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Posted 1 month ago

“worst service in history of on line ordering”

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Posted 1 month ago

“Excellent service, delivery within timeframe - and best of all, love the liquid soap container - thank you”

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Posted 1 month ago

“Good prompt replies to complete the order - didnt get a follow up email regarding dispatch as promised, but nonetheless did arrive in good time.”

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Posted 1 month ago

“Items arrived at on time, well packaged and work great.”

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Posted 1 month ago

“Took nearly two weeks for a tile sample and it was half a small tile so couldn’t really appreciate how it looked, and I also paid for the postage by the time the sample arrived customer had changed order to another supplier”

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Posted 1 month ago

“Szybka i profesjonalna obsługa, oraz dostarczenie”

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Posted 1 month ago

Victorian Plumbing is rated 4.5 based on 19,710 reviews