Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,648 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,648 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

Visit Website

Write Your review

Tell us how Victorian Plumbing made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Victorian Plumbing 5 star review on 7th October 2024

Victorian Plumbing 5 star review on 7th June 2024

Alan Hurst

140

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product at a competitive price. Prompt delivery.”

Helpful Report

Posted 1 year ago

“Send back in exact condition I received it in with original packaging . Refund refused due to damage, it was probably damaged when they sent it to me , very disappointed in service”

Helpful Report

Posted 1 year ago

“Excellent service, great products, delivered on time. Can't fault Victorian plumbing”

Helpful Report

Posted 1 year ago

“Products are always excellent quality and well-priced. Delivery was fairly quick and the products were well packaged to avoid damage.”

Helpful Report

Posted 1 year ago

“Ordering was easy and delivery quick. Everything was well packaged so I will use Victorian Plumbing again. Many Thanks”

Helpful Report

Posted 1 year ago

“Great products”

Helpful Report

Posted 1 year ago

“Very pleased with the quality of the products I purchased. Everything was delivered on time with a very polite driver.”

Helpful Report

Posted 1 year ago

“So i bought a freestanding bath tap and a basin mixer from Victorian Plumbing for almost £600 in the aggregate. Same range and both became faulty in under two months of use. Victorian Plumbing accepted responsibility as a product defect- but due to the fault and nothing else in their range being suitable for the style, i asked them to reimburse the monies spent and cover reinstallation costs. The latter was challenged but they asked for an invoice and i provided this to them. I'm now nearly a month down the line and they are not responding - even on the reimbursement and even after admitting fault. Their non-response has now got so bad i'm left with no alternative but to pursue a credit charge card back claim due to their utterly terrible customer service. All in all a terrible experience with appalling customer service. I originally logged the fault over two months ago with no resolution to date. Avoid at all costs.”

Helpful Report

Posted 1 year ago

“Excellent purchase. Sale price excellent. The tap is a new love ! It’s perfect in every way. Excellent Quality, Stylish, Efficient & easy to use.”

Helpful Report

Posted 1 year ago

“From web page to in my home was simple and effortless on my part. The Sofia smart toilet is excellent quality and easy to install keeping the cost of a plumber and electrician to a minimum in both time and cost. A new lease of independent living for a family member with disabilities. Of course the curious will press those control buttons and experience a new way to use the toilet. I notice the next question on this questionnaire is about delivery time. Be aware the initial email from Victorian Plumbing with ‘no later than’ delivery time may not line up with the actual available courier delivery slots. So to answer truthfully, no the delivery was not on time according to Victorian Plumbing but was spot on with the time given by the courier. The toilet was delivered by a happy, helpful gentleman who took pride in doing the most he could to help. I would highly recommend this company for ordering with peace of mind.”

Helpful Report

Posted 1 year ago

“Excellent item, very fast delivery.”

Helpful Report

Posted 1 year ago

“DELIVERED WITHIN TIMESCALES , PRODUCT WAS AS DESCRIBED .”

Helpful Report

Posted 1 year ago

“Fabulous taps packed well. Super quick delivery will definitely use you again thank you.”

Helpful Report

Posted 1 year ago

“Everything from ordering online to delivery was 1st class and the packaging meant there was no damage on arrival. Also I have been a Bolton Wanderers supporter for the last 76 years. Keep on supporting them”

Helpful Report

Posted 1 year ago

“Numerous elements for a new en suite, all easy to find on the website, plus various suggestions and reminders of other items that could be required when ordering. Kept fully informed of order status throughout, delivery driver really helpful and items all securely packed - all just as you’d wish for from start to finish.”

Helpful Report

Posted 1 year ago

“Taps are very nice and I like the black hot and cold”

Helpful Report

Posted 1 year ago

“Great website, quick delivery and good value for money”

Helpful Report

Posted 1 year ago

“Fast easy transaction. Decent product. Smooth delivery. No problems. Will use again.”

Helpful Report

Posted 1 year ago

“Tiles are lovely colour and look great when laid. Easy to arrange delivery date”

Helpful Report

Posted 1 year ago

“Three experiences of using service all equally bedroom! From start to finish it has been a very stressful and poor service received from victorian plumbing. I would never order from this supplier again and will share my experience and warning with all my friends, family, colleagues amd neighbours. It has been extremely terrible. The communication is awful. The products arrived firstly damaged, secondly incompatible and lastly faulty.”

Helpful Report

Posted 1 year ago

Victorian Plumbing is rated 4.5 based on 19,648 reviews