Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,648 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,648 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 7th October 2024

Victorian Plumbing 5 star review on 7th June 2024

Alan Hurst

140

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not a good service parts missing, stated 3 to 7 days delivery it took 14 days to arrive. Not able to talk to anyone when found parts missing. Would not recommend.”

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Posted 2 years ago

“Very happy with the service, there was no one at home when the delivery arrive , but it was delivered the following day without any problems, thank you”

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Posted 2 years ago

“Quick delivery good prices and quickly delivered”

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Posted 2 years ago

“Overall very good and easy to deal with. Need to have more comms with the delivery company to be able to track delivery though.”

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Posted 2 years ago

“Helpful telephone support when arranging delivery and my order arrived when planned.”

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Posted 2 years ago

“Victorian Plumbing were great. Great service and the products are well made.”

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Posted 2 years ago

“Good quality. Good delivery. But the only thing is i got a damaged item and thats now been a week since delivery and no reply to get it sorted out”

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Posted 2 years ago

“So far, all good. Slight delay on one item so I'm hoping that will arrive soon”

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Posted 2 years ago

“Everything was easy to order and looks great. Good value as well. The only problem was someone was meant to call me to arrange delivery and they didn’t I had to chase them. Would use them again.”

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Posted 2 years ago

“Items arrived promptly, customer service were hugely helpful organising delivery around an out of stock item.”

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Posted 2 years ago

“Very good service, good flexibility for delivery dates and very simple process”

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Posted 2 years ago

“ordered a shower unit and toilet and wash basin unit and shwer fittings etc and glass enclosure everything was packed securly and everything was altogether it was all perfect and looks perfect”

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Posted 2 years ago

“We travelled quite a distance to the Formby showroom as we prefer to see before we buy. We had a great experience. The salesman took us through everything we needed and we were very happy with the service. The goods came quickly and we are glad we took the time to go to Victorian Plumbing.”

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Posted 2 years ago

“Speedy delivery and great communication”

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Posted 2 years ago

“The delivery experience was very good. The driver was pleasant and helpful and everything arrive neatly packed on the pallet. My only reservation was the need to check the order at that time in 15mins.... hard to thoroughly check a whole bathroom suite and ancilliaries in that time. Still very thing was fine. The bathroom it self was nice - the basin tap was hard to tighten up due to very limited access and we still had to do a lot of cutting to fit everything but it did allow for a more customised fitment I suppose. All in all a good experience.”

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Posted 2 years ago

“Fantastic products delivered swiftly the second time of dealing with them and they have always given an excellent service”

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Posted 2 years ago

“Good quality at good prices”

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Posted 2 years ago

“Simple ordering process, swift delivery and a great product.”

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Posted 2 years ago

“Very wide range of products. Helpful staff and easy shipping and delivery service to jersey !! Hardest thing was choosing the right colour. Was recommended Victoria plumbing by my brother and would recommend again for sure !”

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Posted 2 years ago

“The actual order and communication were fantastic. But the company you use to deliver were not helpful. They left 4 radiators, weighing in at around 100kg on the road, would not even bring them to the front door and then left me with a huge palette to dispose of. I had to get some workmen to help me move them into the house. This is not acceptable.”

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Posted 2 years ago

Victorian Plumbing is rated 4.5 based on 19,648 reviews