Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,654 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,654 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 7th October 2024

Victorian Plumbing 5 star review on 7th June 2024

Alan Hurst

140

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“needing to furnish a new en-suite, we got what we needed from Victorian Plumbing, all well protected and delivered professionally. Good choice and pricing for what we needed and were looking for”

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Posted 3 years ago

“I couldn't return unwanted item. On your site sa you don't talk to people who are not builders with traiding account. All other shops pick up the unwanted items . Even if the item is damaged i have to pay for returning it!”

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Posted 3 years ago

“Unable to contact VP, other than by email which took days to get a response. Toilet fittings were missing from purchase.”

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Posted 3 years ago

“Great service items came really quickly”

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Posted 3 years ago

“A Nightmare.”

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Posted 3 years ago

“Excellent choice and very fast delivery.”

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Posted 3 years ago

“Happy with the product , however the delivery experience was less than pleasant.”

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Posted 3 years ago

“Received within specified time ànd right size for our showroom.”

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Posted 3 years ago

“Very easy to order and delivery exceeded our expectations.”

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Posted 3 years ago

“Ordering was easy, delivery was when advised and products arrived undamaged and well packaged. The only downside to the whole purchase was that two radiators arrived separately so had to be home on two occasions for one order.”

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Posted 3 years ago

“Easy process from order to delivery. Lovely over bath shower screen. Easy to fit and looks great.”

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Posted 3 years ago

“Complete shambles - every single porcelain item (toilet pan, cistern and sink) were completely smashed on arrival.”

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Posted 3 years ago

“Although the parcel arrived on time, the box had already been open as the seal was missing and the box dented. When my plumber came to fit the tap the tube of grease was missing. In addition the flexible pipe was slightly dented this matched the box dent . He continued to fit the appliance but called Bristan direct to sort out the fact that the tap was indeed faulty and did not work once installed. They sent a replacement tap to me directly.”

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Posted 3 years ago

“Delivery was as asked but product was damaged. We paid a lot for delivery as we needed it quickly and unfortunately we had to rearrange the fitting of our bathroom as this product couldn't be fitted. They did refund the price of the product, but we lost out on the £45 delivery fee and also the time we had booked off work to fit the bathroom. It was also difficult to contact them as the customer phonelines were not open due to covid, and it did take a while to get it sorted through email. We have also been left with a bath to dispose of now, and there was no return collection from them. It would have cost us another £80 to return it by courier. It has put us off ordering such big items online.”

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Posted 3 years ago

“Good selection, quick delivery, better than quoted on original order confirmation”

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Posted 3 years ago

“I found the website easy to use and found my products quiet quickly. The information attached was sufficient to place an order. Items arrived on time and well packaged. Only downside is that the radiators I ordered came on a pallet... getting quiet a collection at my property now !! Didn't think it was worth deducting a star.”

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Posted 3 years ago

“Great service all round”

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Posted 3 years ago

“Came on time good quality”

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Posted 3 years ago

“Prompt service, thankyou”

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Posted 3 years ago

“Great quality and good delivery”

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Posted 3 years ago

Victorian Plumbing is rated 4.5 based on 19,654 reviews