Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,653 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,653 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 7th October 2024

Victorian Plumbing 5 star review on 7th June 2024

Alan Hurst

140

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product. Very prompt delivery.”

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Posted 3 years ago

“Good quality products and arrived very quickly”

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Posted 3 years ago

“The pallet arrived with the bath upright and items packed inside it. and was unable to be taken out of the van from the back door as it was too high. It all had to be unpacked inside the van by the driver and then passed out.I was by myself so he had to carry a lot of the heavy stuff. There was no delivery note. The bath was discovered to be damaged once the plumber checked it ready to install a week after arrival . I was unable to talk to a ‘live’ person instead contact was via email and online chat box. I sent photographs and am still awaiting a response 6o+ hours later .I was told it would be 24 hours for a decision to be made. Also there is an issue with distribution in my area so goodness knows when I’ll get my replacement bath.The whole fitting of my bathroom is now at a halt and we Have a house full of bathroom furniture that can’t be fitted ,thus my bathroom cannot be finished until I get another bath. There is no number to call anyone and so far it has been a very frustrating experience.”

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Posted 3 years ago

“Delays to delivery and tracking links useless ("at the depot" is meaningless, especially when it's "at the depot" for days). Had help the poor delivery driver lift heavy palettes off his truck as he was on his own. Good job my back operation was years ago!”

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Posted 3 years ago

“Order process was excellent but delivery has taken some 2 weeks more than promised.”

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Posted 3 years ago

“Very easy to order, very quick delivery. Would highly recommend”

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Posted 3 years ago

“Reasonable service a little slow on delivery so ok really”

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Posted 3 years ago

“product arrived very swiftly and the delivery was free :)”

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Posted 3 years ago

“Great service very quick efficient and good quality very happy”

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Posted 3 years ago

“Good range of products with lots of information to ensure you order the right thing! As an amateur DIYer I found the website easy to negotiate and use. Communication around delivery was excellent. Will certainly use Victorian Plumbing again”

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Posted 3 years ago

“I was very pleased with your quick delivery also delivery man very courteous I would certainly recommend your company”

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Posted 3 years ago

“Excellent service and easy to use website also great communication so I could track my order.”

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Posted 3 years ago

“Good efficient service.”

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Posted 3 years ago

“Very prompt delivery of products requested.”

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Posted 3 years ago

“very good product--delivery very good”

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Posted 3 years ago

“Excellent service no problems easy to order delivered promptly 👍”

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Posted 3 years ago

“Good value products, easy to order and arrived quickly. Very happy.”

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Posted 3 years ago

“Well packaged and delivered on time”

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Posted 3 years ago

“Bought a pull out mixer tap for utility room. Ordering was quick and simple and delivery likewise. Quality was only OK but I did buy a cheaper one as only for utility room. Instructions were virtually non-existent, if you weren’t already aware of how to install one of these you would really struggle. Biggest complaint was that the tap fittings would not fit in a standard sink tap hole cut out. The hole needs to be cut or filed to get the tap to fit. Didn’t take a massive amount of time if you have the right tools but this really shouldn’t happen.”

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Posted 3 years ago

“Helpful friendly staff on time delivery with all items as ordered”

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Posted 3 years ago

Victorian Plumbing is rated 4.5 based on 19,653 reviews