Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,648 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,648 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 7th October 2024

Victorian Plumbing 5 star review on 7th June 2024

Alan Hurst

140

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with customer service I spoke to a very nice gentleman who helped me with the payement method which I was unsure of thank you”

Helpful Report

Posted 1 year ago

“I spent over £8000 buying several items for 2nd fix plumbing for bathroom in a new build house from this company including 5 of this shower systems. Despite extremely high pressure in the plumbing and pipework, you would barely get a trickle of water through these large shower heads. Having reported these concerns to the company and having complied with all their requests for information/videos/photos and instruction, they turned around and said it is a problem with the main water pressure after nearly 3 months of having wasted my time. Failed to issue a refund and I have to bear the cost of not only having to buy new showers, but more significantly pay for additional cost of having to break the existing large tiles and redo the tiling. No help from the company to address the problem or take any responsibility. Repeated delay in responding to the complaint despite reassurance of responding within 24 hours. Worst of all absolutely no possibility of speaking directly over the phone to anyone in this company apart from their chatline. AVOID at all cost if you are looking for quality and reliable after sale support.”

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Posted 1 year ago

“Good quality toilet seat, came within 3 days of initial purchase. Good communication from delivery aswell.”

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Posted 1 year ago

“Very pleased with the bathroom washbasin . Could not fault the delivery man.”

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Posted 1 year ago

“Products reasonably priced. Appears to have been packed very well to reduce chance of any damage!”

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Posted 1 year ago

“Worst company to buy from never again. They not bothered as long as they get your money for rubbish service The more people I talk to the feedback is the same. Rubbish service”

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Posted 1 year ago

“Super Duper Service Fast and well delivered, all being fitted today, very exciting and managed to find exactly what i was hoping for, quite amazing really as my ideas can ve a bit skewif at times.”

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Posted 1 year ago

“Shower screen was a very good price and delivery was very quick!”

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Posted 1 year ago

“No stock and was not notified until I checked on tracking I ended up cancelling order”

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Posted 1 year ago

“Profesional !”

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Posted 1 year ago

“Not only was my shower screen easy to order, was competitively priced and delivered on time in some amazingly well wrapped packaging. It took me longer to unwrap it than it did to fit it!”

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Posted 1 year ago

“Ordered a shower cubicle which arrived very well packaged and in perfect condition.”

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Posted 1 year ago

“First time using Victorian Plumbing, but delivery was good and the items were well wrapped on a pallet. Ordered the 1100mm wide Toreno set and looks good and will hopefully last a while. The toilet pan height included the seat which I didn't realize and probably should have ordered a comfort height pan. Overall a good experience, but did shop for taps etc. as I wanted Hansgrohe items, and also needed a wider bath.”

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Posted 1 year ago

“Excellent service and good value for money”

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Posted 1 year ago

“I have bought quite a few things from VC and the service and delivery and the items have always been good.”

Victorian Plumbing 5 star review on 18th September 2023

Helpful Report

Posted 1 year ago

“My experience with Victoria was poor. The staff are very helpful and friendly WHEN you can get through on the telephone. Please don't tell customers that the online service is good as there are times when you need to speak to someone. If you are selling goods and customers cannot get hold of you your business will suffer! My very poor experience was with Parcelforce whom you have chosen to deliver goods. It is impossible to contact them by phone, and we needed to do so. The delivery man (Matt) failed to call at our house although we received an email saying that he had called. There were builders and painters on site who would have seen him. Clearly, he did not leave the card that Parcelforce said was left. You then told me that the goods had been left at Fordingbridge Post Office. I drove into the town to be told by the Postmistress that no goods had been left and that this was not the first time that Matt of Parcelforce had pulled this trick. Ultimately we were told that the goods had been left at another Post Office, but by then I had cancelled my orders. Matt is a lier who needs to be sacked, and I trust that you elevate matters within Parcelforce before they destroy your business. I may or may not buy replacement goods from you. Finally, your email telling me about what was happening advised me to contact either of two numbers in Poole. I got through to someone who was puzzled because the number was that for the Royal Mail and not Parcelforce. What a shambles. I have been self-employed for 30 years and would not have in business for two years if I ran my affairs like this. Please do actually reply to me. If you do not there will be no more orders form us to you.”

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Posted 1 year ago

“Product was good and aftersales also good when I had a query, unfortunately after checking the price after fitting the tap I found I could have got the product substantially cheaper , saving would have been approx £60 . so was disappointed by this. So worth shopping around /do your homework before buying from these and save yourself some money”

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Posted 1 year ago

“Good quality, for my shower well, a bit overpriced but did the job”

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Posted 1 year ago

“Great service delivery very prompt and a very nice and helpful delivery man”

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Posted 1 year ago

“Ordered next day delivery. Monday it’s now Thursday. Still shows as processing. No one has been in contact and I have had no update. Plumber is here to do the job! Order ORD-2300000009-3984133”

Helpful Report

Posted 1 year ago

Victorian Plumbing is rated 4.5 based on 19,648 reviews