Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,648 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,648 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 7th October 2024

Victorian Plumbing 5 star review on 7th June 2024

Alan Hurst

140

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order arrived complete and on time”

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Posted 6 months ago

“Very pleased with service from start to finish - from placing the order online to its arrival (in one consignment), at my front door. I was kept up-to-date with with, and at every stage of the delivery. No complaints.”

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Posted 6 months ago

“Nice vanity unit and sink well made great price and fast delivery”

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Posted 6 months ago

“I personally would not even provide Victorian Plumbing one star after my recent experience with them. After placing an order for three branded shower screens with side panels, we received two correct with the third being a completely different brand with a different height to the side panels. Because of this, it could not be fitted. I provided customer services with all the necessary information (Photographs of the incorrect item, order confirmation and invoice). Each time I provided them with information, the agents came up with a new excuse as to why this happened. First I was told it was my error, even though I had provided the email confirmation proving they had provided the wrong screen. Second, they told me that because the shower screen I ordered was out of stock (even though it stated 'in stock' online) they took it upon themselves to provide a different shower screen without my consent and they then began to revert back to requesting photographs and order confirmations that I had already provided to them, saying they had never received them. I have now had to stop pursuing the matter as the issue was not being resolved and making me extremely stressed and anxious. I have now lost out on money as well as wasted my time trying to resolve an issue that customer services clearly did not to help me with. I have also had to pay twice for the shower screen from another supplier in order to complete the project. I would not recommend Victorian Plumbing and will never be using them again.”

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Posted 6 months ago

“Prompt service and lovely product”

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Posted 6 months ago

“Price, Product and Delivery perfect. Radiators immaculate. Delivery driver extremely polite and well organised with an electric pallet truck making moving the pallet simple.”

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Posted 6 months ago

“Order went through easily and was delivered as stated. Haven't yet fitted the shower enclosure, so cannot comment at this stage.”

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Posted 6 months ago

“Every thing went as informed.”

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Posted 6 months ago

“Just wanted a quick replacement for a leaking mixer while I save up for a refurb, this is perfect. It’s fixed the slow filling problem (as the last one was leaking).Really quick dispatch, good quality product, easy to install, my family hasn’t heard of this brand but I’d recommend it”

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Posted 6 months ago

“Great website. Easy to use. Good selection and I found what I wanted very easily. Item arrived promptly, well packed and I am very pleased with it. Good communication with the company from the time I placed the order until the item was delivered”

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Posted 6 months ago

“ordering was good and delivery was swift. Driver was very helpful. Look good”

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Posted 6 months ago

“Good delivery”

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Posted 6 months ago

“The carrier I ordered for bathroom toiletries is strong,well-designed,and has the advantage of being able to stick to surfaces without screws.As it is transparent, it goes with any decor. This item arrived within 24 hours; it is smart, practical, and has already been admired by my neighbour! Thanks for the prompt delivery: I am happy to reccommend you. Mary G Blanchet s it is transparent, it can go with any decor.”

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Posted 6 months ago

“As yet I have not received my order and the only way to contact Victoria Plumbing is via messaging service. Can have submitted my query 5014235. Can someone get back to me urgently”

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Posted 6 months ago

“Easy to find parts on website, prompt delivery.”

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Posted 6 months ago

“Website easy to use. Good notifications of delivery. Chatsworth radiator / towel rail looks very stylish & affordably priced. Very satisfied.”

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Posted 6 months ago

“Good service and well priced products, the delivery service was efficient and the driver helpfully”

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Posted 6 months ago

“Horrendous! Sent a replacement with exactly the same fault... Have had to call out plumber 3 additional times costing me a fortune which would have been unnecessary had the item been qc checked in the first place!!!!! STILL WAITING!!!!!!!!! AND ISNT IT FUNNY HOW PHOTOS WONT UPLOAD!!!!”

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Posted 6 months ago

“Item arrived very quickly good quality door hooks”

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Posted 6 months ago

“Items paid for not received in delivery but not picked up until after 72h due to being away, yet Victoria Plumbing would ot refund nor send the items out- I had to pay for them a second time. I won't be using victoria plumbing for any future projects”

Helpful Report

Posted 6 months ago

Victorian Plumbing is rated 4.5 based on 19,648 reviews