Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,725 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,725 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 29th January 2025

142

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got a notification that my order was despatched on August 9 - but havent received it yet 3 weeks later. Nobody will respond to my emails. Really poor.”

Helpful Report

Posted 3 years ago

“Delivery times have been delayed. No phone number to contact anyone direct Horrible service”

Helpful Report

Posted 3 years ago

“1. A damaged shower tray 2. Three days for somebody to e mail me 3. A replacement due today but no order number so I cannot track it. 4. No estimated time or time slot given. 5. Used the chat line onlt to be told people are not on line. The job should now be finished but the damaged tray and delays thereafter have put the job behind schedule.”

Helpful Report

Posted 3 years ago

“Item was damaged when arrived however due Victoria plumbing’s terms, we could not get it replaced. Wrong item was sent and we will have to pay to return it. Would not use again.”

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Posted 3 years ago

“Pieces of shower missing. I highlighted within 24 hour window. No one responded to me within 48 hr period. Chased for several days. Was promised by several online live chats with agent, next day urgent delivery. Day seven no proactive contact from company and no replacements as yet. Shower can’t be used. Delayed works. Misleading agents. Very very disappointing.”

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Posted 3 years ago

“No one to talk to regarding queries and your deliveries are a nightmare”

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Posted 3 years ago

“I booked at dated delivery for 3rd August. The tracking was showing out of delivery for a week and there was no update on the system. I have contacted the support many times and no one could give me an update about my delivery. One of the support personnel (Toni) even closed the ticket without any resolution. The delivery arrived eventually on 11th August. The delivery was late by more than a week, whereas it was a dated delivery. This is an unacceptable service.”

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Posted 3 years ago

“Delivery was forgotten and I had to call to Arrange it”

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Posted 3 years ago

“Ordered a heavy bathroom furniture that was not suitable. I have a busy work schedule. The return of the item was made to be quite difficult as I had to take time off work to arrange its return via my own courier (expensive and time consuming). Victoria Plumbing disengages from this part of the customer journey if a return order is requested leaving the entire responsibility on the customer. Would not recommend ordering online again for large, bulky or extremely heavy items.”

Helpful Report

Posted 3 years ago

“Ok. Very Expensive. Shower kit. But item is cheap. Can’t see it lasting long.”

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Posted 3 years ago

“Can’t talk to any body”

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Posted 3 years ago

“Terrible customer service and left with a huge pallet to get rid of - I should have read the reviews before ordering”

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Posted 3 years ago

“Nightmare. Recorded a complaint with a shower screen and they acknowledged saying they would get back to me ASAP. Four days later and I’ve heard nothing. In others words I’m being ignored, can’t call them, can’t email. That’s a big FU from Victorian Plumbing. Pray if you buy from them you don’t have an issue.”

Helpful Report

Posted 3 years ago

“Worst shopping experience online i have ever had”

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Posted 3 years ago

“my bath was damaged by the delivery compony . hidden by packing tape. i sent photos and an email tha. night to Victoria pluming's complaints department and i have not heard anything back”

Helpful Report

Posted 3 years ago

“Order was not delivered on the day it was promised. I wasted time waiting in for it. I also found the website not at all helpful in trying to report the non delivery. Item should have been here last Tuesday but still not arrived. Very poor service and won’t be shopping again. Jerry Pickering”

Helpful Report

Posted 3 years ago

“Returns protocol is deceitful. The product is poor quality I had to pay to get it and now pay to send it back. It’s not right. A free label should be given for returns.”

Helpful Report

Posted 3 years ago

“We have had damage goods received from yourself and I had no success with customer services after service is disgusting Uploaded the pictures still no reply several contact emails no reply”

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Posted 3 years ago

“The pallet arrived with the bath upright and items packed inside it. and was unable to be taken out of the van from the back door as it was too high. It all had to be unpacked inside the van by the driver and then passed out.I was by myself so he had to carry a lot of the heavy stuff. There was no delivery note. The bath was discovered to be damaged once the plumber checked it ready to install a week after arrival . I was unable to talk to a ‘live’ person instead contact was via email and online chat box. I sent photographs and am still awaiting a response 6o+ hours later .I was told it would be 24 hours for a decision to be made. Also there is an issue with distribution in my area so goodness knows when I’ll get my replacement bath.The whole fitting of my bathroom is now at a halt and we Have a house full of bathroom furniture that can’t be fitted ,thus my bathroom cannot be finished until I get another bath. There is no number to call anyone and so far it has been a very frustrating experience.”

Helpful Report

Posted 3 years ago

“Rubbish customer service, delivery service abominable. Expecting people to have no life. Don't give ample notice for delivery. E-mail at 3pm to say delivery is between 9am and 11am on same day. Baffling. Then delivery turns up at 3:15pm. Dump pallet on drive, no time to check items. No ample notice = no support to get bulky and fragile items into home. Inform customer service of bad delivery service and lack of appropriate notice. Customer service probably busy painting her nails as showed no inclination to follow things up with delivery service. Very disappointed with Victorian Plumbing.”

Helpful Report

Posted 3 years ago

Victorian Plumbing is rated 4.5 based on 19,725 reviews