Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,648 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,648 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 7th October 2024

Victorian Plumbing 5 star review on 7th June 2024

Alan Hurst

140

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order and good delevery but a missing part, a click clack bath waste not delivered!!! Pleases deliver the missing part. Thank you .”

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Posted 8 months ago

“Exceptional quality product.Great care taken in the packaging of fragile items .I have used V.P. in the past snd will no doubt continue to do so in the future . Item looks well in the U.T room .”

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Posted 8 months ago

“Website was easy to use by someone that doesnt necessarily know about plumbing. The helpful prompts for other accessories was invaluable. Delivered as expected with no hassle. Definitely recommend.”

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Posted 8 months ago

“Prompt service and all items required in stock and good quality.”

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Posted 9 months ago

“Excellent service, fast delivery and on time. Well packaged. Good communication.”

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Posted 9 months ago

“Had the shower head I wanted in stock for a good price. Easy to install.”

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Posted 9 months ago

“Excellent service. I am in Northern Ireland and my delivery was much quicker than anything I have purchased from here. Would recommend. Very satisfied customer.”

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Posted 9 months ago

“Excellent service, delivered on time and the driver was very helpful. The bath is very good quality for the price, it also comes with a very high standard shower screen and look great.”

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Posted 9 months ago

“all good. tricky to organise delivery with palletways but all sorted”

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Posted 9 months ago

“Purchased many items from VP for our whole house renovation, always a good price, superb quality items, we would highly recommend this company for their good service, delivery and pricing.”

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Posted 9 months ago

“Great item at a great price. Item delivered on time in full by a very helpful carrier, unlike some I’ve experienced before.”

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Posted 9 months ago

“Excellent from start to finish”

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Posted 9 months ago

“A good transaction. Thank you.”

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Posted 9 months ago

“Easy to place an order. Great updates on despatching and delivery Love the basin, tap and utility unit look beautiful”

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Posted 9 months ago

“I’ve never used Victorian Plumbing before. I was pleasantly surprised. Arrived quickly. Very nice item. Thank You”

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Posted 9 months ago

“Good customer service via e-mail. A bit hit and miss as to when things were arriving but everything did arrive on time and in perfect condition.”

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Posted 9 months ago

“Great quality and prompt delivery, respectful delivery crew”

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Posted 9 months ago

“Very easy to find what you need, order and pay for. Quick efficient delivery.”

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Posted 9 months ago

“Just terrible customer service. No accountability or common sense shown by anyone at any level. £40 tap with 5 year warranty, wanted videos of the leak? Sent plenty of images with corrosion and fault but still insisted on a video... of a dripping tap... Pathetic and I have better things to do than film a tap until it drips. Multimillion pound company could have replaced a £40 under warranty but used a 2 year warranty of the "valve" to get out of it. I renovated a lot of my house and I renovate houses frequently using VP but that has now ended. Pathetic really. Looking at my account would have shown a valuable customer which is now lost. Happy to make the sale, go out of their way to not have to support it. Taken all their numbers offline so you can't even speak to anyone. When someone does call they have "ask the manager" Pathetic, no accountability and staff with no common sense.”

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Posted 9 months ago

“Paid for items failed to deliver no community absolutely shocking”

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Posted 9 months ago

Victorian Plumbing is rated 4.5 based on 19,648 reviews