Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,648 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,648 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

Visit Website

Write Your review

Tell us how Victorian Plumbing made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Victorian Plumbing 5 star review on 7th October 2024

Victorian Plumbing 5 star review on 7th June 2024

Alan Hurst

140

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and timely delivery. Products are great value for money and of a high quality, I would 100% recommend to anyone.”

Helpful Report

Posted 1 year ago

“Very unhelpful customer service team. Told that have Discontinued the filter to my hot water tap but it is still advertised. Sent a different one Tinu’s that didn’t fit and when asked for help gone nothing had to try and work it out ourselves. Then told as they have dealt with our enquiry they are closing the complaint. They didn’t do anything. Appalling service”

Helpful Report

Posted 1 year ago

“A perfect solution to make the shower head higher.”

Helpful Report

Posted 1 year ago

“Worst service ever experienced. Contacted in November to order a replacement sink. I have paid for the product and I am still waiting for it. Do not use this company all you will experience is delay.”

Helpful Report

Posted 1 year ago

“I bought two of these lovely light pullies, one for the downstairs loo and the other for the en suite. I have to say I am delighted with the weight and the quality - they look quite classy for a very reasonable price. As others have commented, I was somewhat surprised that they were smaller than I expected, but nevertheless, I am very pleased to have bought them.”

Victorian Plumbing 5 star review on 4th February 2023

Helpful Report

Posted 1 year ago

“very good service very happy with the item”

Helpful Report

Posted 1 year ago

“Difficulties with the code for discount online. Not very clear”

Helpful Report

Posted 1 year ago

“Communication was very good, from ordering to delivery. Friendly efficient delivery driver, so all in all a good service.”

Helpful Report

Posted 1 year ago

“Astonishing: the ‘hot’ and ‘cold’ on top of these taps just wipes off! Incredible. These taps were fitted 4 weeks ago and now you can’t tell which one is cold and which is hot, making them fairly useless/dangerous. Obvs I can’t send them back because to get replacement ones fitted would be another costly call out for the plumber.”

Helpful Report

Posted 1 year ago

“Delivered on time and kept informed”

Helpful Report

Posted 1 year ago

“Great quick service”

Helpful Report

Posted 1 year ago

“Ordered 2 black double radiators for my kitchen and livingroom. Came when scheduled, delivery driver was helpful and waited until we checked the pallet for damages. Radiators are on the wall and look amazing and heat up well. I will be ordering more for the rest of the house and a new bathroom when the time comes as we are renovating the whole house.”

Victorian Plumbing 5 star review on 29th January 2023

Helpful Report

Posted 1 year ago

“Very good, delivery was quick, everything is as described and in good condition. Cheap also”

Helpful Report

Posted 1 year ago

“great service and all items ordered were delivered in great condition, i followed this up by making another order with the company. well done”

Helpful Report

Posted 1 year ago

“Easy to order from, good updates on the delivery, products were all as described, would have helped if the shower had come with a pilot bit”

Helpful Report

Posted 1 year ago

“Bought a light, it arrived within a week undamaged.”

Helpful Report

Posted 1 year ago

“Very good service was kept informed on delivery dates daily and when an item didn't arrive Victorian Plumb were quick to sort this out and it arrived within a couple of days and did not delay the install. Hood quality and I saved £5k on what I was quoted from my local bathroom supplier. I would highly recommend Victorian Plumbing!”

Helpful Report

Posted 1 year ago

“Efficient and hassle free”

Helpful Report

Posted 1 year ago

“Very good service apart from the delivery company you use my goods were dumped in my drive. i found the packing was damaged on one corner and both panels had approx 10 cm crack on the edge as luck had it those bits were cut off as the panels were a bit to big.Not a good delivery company.”

Helpful Report

Posted 1 year ago

“Good product but really long delivery period, more than a week, because I didn't pay extra for shorter time. Felt like a bit of a rip off.”

Helpful Report

Posted 1 year ago

Victorian Plumbing is rated 4.5 based on 19,648 reviews