Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,727 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,727 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 29th January 2025

142

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very professional service”

Helpful Report

Posted 2 years ago

“Easy to navigate website and everything ordered in stock. Delivery was quick and delivery guy super helpful.”

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Posted 2 years ago

“Unfortunately the courier let Victoria Plumbing down by leaving my £350 parcel outside, when there was someone in!”

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Posted 2 years ago

“Excellent products and customer service”

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Posted 2 years ago

“Delighted with the replacement items for our cloakroom. Quality items at a good price and delivered in timely manner. Well packaged so everything arrived as it should be with no damage. Well done to Victorian Plumbing. We wouldn't hesitate to use again.”

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Posted 2 years ago

“Perfect from selection to delivery.”

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Posted 2 years ago

“The item was exactly what I wanted. It came quickly and the price was fair”

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Posted 2 years ago

“I must admit to being concerned regarding delivery. However, my instructions regarding where to deliver my new ceramic sink were followed to the letter. My kitchen fitter soon arrived to remove it from the pallet. Everything is now installed and I am so pleased with the whole process and the final results are just what I wanted.”

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Posted 2 years ago

“Really pleased with my order and Custoner service was really good im happy”

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Posted 2 years ago

“No issues whatsoever after a few orders now”

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Posted 2 years ago

“Product as advertised and in good condition, delivery on time and courteous.”

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Posted 2 years ago

“Company staff extremely helpful and professional. Resolved order issue (caused by my error) swiftly and efficiently.”

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Posted 2 years ago

“Quick and careful delivery. Beautiful lights. Will use again in the future.”

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Posted 2 years ago

“Prompt delivery and well-made shower head and arm.”

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Posted 2 years ago

“Excellent service with easy ordering . The item arrived when stated and in strong packaging, with the item complete. Not yet fitted, but not anticipating any problems. Thank you.”

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Posted 2 years ago

“I was satisfied with delivery but I have a problem with quality of order which needs addressing.”

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Posted 2 years ago

“Delivery was prompt. Split delivery was not extra cost. However good arrived in reaped boxes and three units damaged which ment the installation of the whole bathroom is now in question. Although the have a phone number they don't take calls on it. So why advertise it? There chat system finally got a human who said initially from the pictures they would offer me a discount and for me to keep the damaged goods! I had to refuse. She finally agreed to raise a ticket and you will have to wait 72 business hours...”

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Posted 2 years ago

“We were continually updated re delivery. All arrived on time and in good order.”

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Posted 2 years ago

“Ordering was easy and when we needed assistance the on line chat was very helpful.”

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Posted 2 years ago

“Great products, quickly delivered however the delivery driver was not able to bring the items to our door (not allowed on the drive which is 300m long). He helped as much as he could, however, when you're receiving delivery of large items you really need them to be delivered to the door. We were stood at the top of the drive in the rain trying to negotiate the delivery. Other retailers are able to come onto the drive (something to do with insurance). We live in the Cotswolds so hardly a difficult task to deliver? Such a shame.”

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Posted 2 years ago

Victorian Plumbing is rated 4.5 based on 19,727 reviews