Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,649 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,649 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 7th October 2024

Victorian Plumbing 5 star review on 7th June 2024

Alan Hurst

140

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Efficient ordering process had the product which others were advertising but did not have. delivered to Northern Ireland where some others accepted the order but failed to deliver and cancelled the order. very keen pricing and reasonable delivery costs. highly recommended.”

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Posted 2 years ago

“The service i got from Victorian plumbing was excellent from start to finish.”

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Posted 2 years ago

“Excellent website and range of products. I Found the exact replacement for my existing douche. This made replacement simple and trouble-free. Item was despatched on the same day despite ordering at 17.51. No hesitation in dealing with them again or recommending them.”

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Posted 2 years ago

“I’m so disappointed with how this company has behaved. They listed adaptors on their website for flexible tap connectors, however when I received the item they are just compression fittings that don’t have a female threaded end, therefore cannot be screwed onto the valve. I complained about this misleading listing but no response. I sent the item back with postage receipt, asking for a refund of the item and postage, but still nothing yet. They received the item back on 10th December. Avoid these cowboys!! Next step is to get the bank involved in getting my refund.”

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Posted 2 years ago

“No issues, items as described, fast delivery, will use again”

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Posted 2 years ago

“Very smooth operation from choosing goods to receiving the order on the day it was supposed to arrive .”

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Posted 2 years ago

“Taps are excellent ordering and delivery no problem”

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Posted 2 years ago

“Vey quick service and product good”

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Posted 2 years ago

“very pleased with victorian plumbing, my orders came through very promptly and undamaged. would recommend to anyone.”

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Posted 2 years ago

“Excellent service from start to finish”

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Posted 2 years ago

“Ordered the upright radiators (2) in Anthracite, the price included shipping. The pallet they were shipped on was brilliant, well built and carried both rads. All good when I checked them and no damage. A great deal and easy to deal with, loads of emails about the purchase and delivery schedule, I was even able to book the delivery date with the final shippers. I will use again if I need any more plumbing stuff. Micky”

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Posted 2 years ago

“Excellent products. Excellent delivery service. First-class all round. Well done .”

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Posted 2 years ago

“Really fair pricing, good delivery options, thanks”

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Posted 2 years ago

“All good service and prompt delivery.”

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Posted 2 years ago

“Because u can’t even speak to someone on phone”

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Posted 2 years ago

“Excellent service and price. We don't always need to go to Amazon. It's important to keep other businesses running especially when the service is as good and the price less including free delivery. Well done Victoria Plumbing”

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Posted 2 years ago

“Delivered earlier than expected, very good product.”

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Posted 2 years ago

“Delivery service could have been better. We were given a delivery date only and waited in all day before getting a call just before 4pm telling us the items would arrive in about 10 minutes. Would have been nice to get at least be told if it would be am or pm as most other companies do these days. (I am aware that this is the delivery company rather than Victorian Plumbing.)”

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Posted 2 years ago

“Good service and products arrived on time”

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Posted 2 years ago

“I was delighted to find everything I needed for installation of new three-piece suite at a reasonable price and free reasonably quick delivery but having ordered and paid for on 24th November I have yet to receive my goods. The delivery driver said he could not drive his lorry up my drive (I had advised I lived in a block of flats on a hill) and then said he could not push/pull the pallet up the hill and that the order should have been put on a van and that the company would redeliver. To cut a long story short my goods have now been returned to Victoria Plumbing as the delivery company said they can only do curb-side deliveries. The most frustrating point has and still is that I cannot speak to Victoria Plumbing which may have avoided my goods having been returned to them instead of to me. PLEASE CAN SOMEONE SORT THIS OUT AND DELIVER MY GOODS OR I'M GOING TO MISS MY SLOT OF HAVING THEM INSTALLED.”

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Posted 2 years ago

Victorian Plumbing is rated 4.5 based on 19,649 reviews