Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,648 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,648 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 7th October 2024

Victorian Plumbing 5 star review on 7th June 2024

Alan Hurst

140

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was prompt. Split delivery was not extra cost. However good arrived in reaped boxes and three units damaged which ment the installation of the whole bathroom is now in question. Although the have a phone number they don't take calls on it. So why advertise it? There chat system finally got a human who said initially from the pictures they would offer me a discount and for me to keep the damaged goods! I had to refuse. She finally agreed to raise a ticket and you will have to wait 72 business hours...”

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Posted 1 year ago

“We were continually updated re delivery. All arrived on time and in good order.”

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Posted 1 year ago

“Ordering was easy and when we needed assistance the on line chat was very helpful.”

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Posted 1 year ago

“Great products, quickly delivered however the delivery driver was not able to bring the items to our door (not allowed on the drive which is 300m long). He helped as much as he could, however, when you're receiving delivery of large items you really need them to be delivered to the door. We were stood at the top of the drive in the rain trying to negotiate the delivery. Other retailers are able to come onto the drive (something to do with insurance). We live in the Cotswolds so hardly a difficult task to deliver? Such a shame.”

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Posted 1 year ago

“Fast and flexible sorting out my order.”

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Posted 1 year ago

“Goods reasonably priced but delivery extremely slow!! If I had known it would be nearly 2 weeks I would have paid for the faster service.”

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Posted 1 year ago

“We received a very efficient service.”

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Posted 1 year ago

“All pieces work very well. One damaged item replaced without fuss.”

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Posted 1 year ago

“All arrived when it was planned for and seems to be in working order. It's currently being installed so not yet used. The only fault we have is with one of the shower parts, i have submitted the query with the team at Victorian Plumbing and waiting a response”

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Posted 1 year ago

“good website for choosing the correct item and it was delivered quickly”

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Posted 1 year ago

“Great service provided with a delivery day that was easily changed to meet the needs of my family”

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Posted 1 year ago

“Found the delivery details initially confusing as written on the confirmation. It read 5 days delivery. When it didn’t arrive I had to chase as needed heating urgently and plumber booked. I phoned and your representative was helpful after I explained and had it delivered the next day Could have dibs without the confusion as had just come out of hospital and am elderly.”

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Posted 1 year ago

“Well packed”

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Posted 1 year ago

“Excellent price and kept me well informed regarding pallet delivery”

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Posted 1 year ago

“Very happy with selection online and prompt delivery.”

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Posted 1 year ago

“Excellent product and speedy service. Thank you. RM”

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Posted 1 year ago

“I ordered a number of items which were delivered promptly. I needed to return an item as I’d ordered the wrong size, which has gone well.”

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Posted 1 year ago

“Did not recieve my item. No contact number to reach customer services, emails are slow it has been one week i have raised the issue and still no progress. Rhe courier took it back because it was damaged. Just a big failure to be honest.”

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Posted 1 year ago

“High quality rads delivered promptly and professionally.”

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Posted 1 year ago

“If only every online experience was as simple. I found the suite I ordered of great quality, very reasonable and the delivery couldn't be quicker or better.”

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Posted 1 year ago

Victorian Plumbing is rated 4.5 based on 19,648 reviews