Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,727 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,727 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 29th January 2025

142

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to order the goods I needed and delivered promptly with no issues”

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Posted 1 year ago

“Excellent service, very smooth.”

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Posted 1 year ago

“Good tracking of delivery but would be better for the driver not to be on his own”

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Posted 1 year ago

“Excellent Quality - delivered on time”

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Posted 1 year ago

“Delivery and products was good but after service bad. Sent them an email requesting an invoice for the products I bought online a week ago but no reply.”

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Posted 1 year ago

“Quality products”

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Posted 1 year ago

“Kept informed. Delivered on day requested. All items packed well and protected on pallet. Cannot fault the items purchased. Very happy.”

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Posted 1 year ago

“Very easy to order and I could chose from delivery slots. Overall very pleased.”

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Posted 1 year ago

“All good so far, items came as ordered in good condition. (Still to be fitted) Time will tell if they last?”

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Posted 1 year ago

“Product very good but unfortunately some pieces missing and had to wait 4 days for replacement to arrive so couldn't finish bathroom”

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Posted 1 year ago

“Quick delivery and kept updated along the way - no problems at all”

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Posted 1 year ago

“Using Victoria Plumb was great on the whole. The website was easy to use and the prices were competitive. Delivery was quick and everything was well packaged with plenty of updates to keep me informed. Thanks.”

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Posted 1 year ago

“Great service”

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Posted 1 year ago

“The order process was clear and the bathroom furniture arrived as planned. Only suggestion is to make it clear if a shower tray is not included as we made the error of buying the enclosure without a tray not realising.”

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Posted 1 year ago

“Excellent service from start to delivery !👍🏻👍🏻 stars ⭐️ ⭐️⭐️⭐️⭐️”

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Posted 1 year ago

“Good website found what I needed effortlessly”

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Posted 1 year ago

“I ordered a few items for a bathroom remodel and I can't say it was a completely positive experience. As the delivery was on a pallet, I was given a few delivery day options. I didn't chose the earliest available and I was expecting the delivery to be that day. There was absolutely no communication that the delivery was being delayed. I had to chase with Victorian plumbing, which arranged a delivery on the next day. I was expecting my pallet to be delivered early, but in the afternoon I had to chase the delivery multiple times, after no communication from Victorian plumbing or the delivery company. After finally being delivered the items, we found the bathtub was broken, looking like it was knocked when loading. Overall, I gave 3 stars for the variety offered by Victorian plumbing and their customer service team, which was very helpful and efficient. But i would have expected more communication on the delivery.”

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Posted 1 year ago

“Simple and easy process ordering our products and really pleased with the quality of items. The only downfall was we were told we would have 2 hours notice when being delivered and received a text at quarter to 4 saying they will be delivered between 3:20 and 5:20. This meant we had to rush to the property which is a fair distance away from home and ended up having our items left in the rain until we reached the property. Luckily there was no damage to the items but was quite annoying for us having to rush up panicking with not enough notice.”

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Posted 1 year ago

“I'm very impressed with the service I got with online ordering, prompt delivery and secure packaging”

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Posted 1 year ago

“Good Quality and delivery on time”

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Posted 1 year ago

Victorian Plumbing is rated 4.5 based on 19,727 reviews