Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,648 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,648 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 7th October 2024

Victorian Plumbing 5 star review on 7th June 2024

Alan Hurst

140

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering online was easy, products good quality and price and arrived in tact.”

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Posted 2 years ago

“Bought my first house and fell in love with the huge range of bathroom products Victorian Plumbing provide. Everything arrived perfectly and it decent time. Great company, will definitely order again”

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Posted 2 years ago

“Prompt delivery well packed”

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Posted 2 years ago

“Ordered my ensuite as recommended by the building firm I hired. Excellent products and delivery. Thank you.”

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Posted 2 years ago

“As usual, good price, delivered on time, and it all fits.”

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Posted 2 years ago

“I can’t really comment on the product as it was broken in two when it arrived but I am very impressed with the customer service I received and the refund process.”

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Posted 2 years ago

“Just wht I ordered”

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Posted 2 years ago

“I recomend.Good service”

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Posted 2 years ago

“The ordering process seemed to be slick with in some cases a handy pop-up appearing suggesting additional essential items when adding items to the basket. The experience following checkout requires attention though. The purchase confirmation screen that appears includes some instructions to be noted for pallet deliveries. This stated that I had to check all items for damage before the driver leaves or victorian plumbing will not be held liable. This was a concern to me as it was quite a few items on my order. The email confirmation of the order however stated that I had 48 hours to check for damage which gave me a bit more comfort. You need to sort that anomaly though and be clear about what is required. Despatch and Delivery was painfully slow. The order was placed on 6th August. I ordered a bunch of items from a similar company on the same day. The items from that company arrived on 10th August yet I was still awaiting an update on the order status from Victorian Plumbing. The order was finally despatched on 11th August however the items did not arrive until 17th August. There was no communication from despatch until the 16th of August when I received a call saying they would deliver the following day. The online tracker originally said 15th August and the item seemed to sit at the delivery depot for a couple of days. The delivery driver however was very courteous and pleasant and was at pains to ensure that he offloaded the pallet carefully and that I was happy with where the pallet was being placed.”

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Posted 2 years ago

“Very good customer service and delivered the goods on time.”

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Posted 2 years ago

“I like Victorian Plumbing. Quality goods at excellent prices and great communication.”

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Posted 2 years ago

“Good communication and the delivery came on time. Plenty of packaging to protect the order”

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Posted 2 years ago

“Shower tray legs did not fit tray…. Wasted extra cost”

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Posted 2 years ago

“Very good service and delivery.”

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Posted 2 years ago

“Great products. Good prices. And on time. Can more companies be like Victorian Plumbing.”

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Posted 2 years ago

“Easy to order and delivery timetable was easy to follow and all the products delivered were well protected and delivered on time”

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Posted 2 years ago

“Very efficient and things arrived in good condition.”

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Posted 2 years ago

“Very helpful if things don’t go as expected, as some of my order was out of stock, they dispatched in multiple deliveries so I could get on with the job.”

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Posted 2 years ago

“Still waiting on some items with an ever-changing due date, which is very frustrating. products seem good however i cannot say for certain untill all parts actually arrive so we can finish the bathroom.”

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Posted 2 years ago

“Ever happy with the service, easy to us website, I had a call from one of the reps to say a product was out of stock & would I be happy for an upgraded replacement. Speak me through ever step to ensure I was happy with the new item. Items where wrapped/packaged very well & the quality of products are great.”

Victorian Plumbing 5 star review on 15th August 2022

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Posted 2 years ago

Victorian Plumbing is rated 4.5 based on 19,648 reviews