Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,723 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,723 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

Visit Website

Write Your review

Tell us how Victorian Plumbing made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Victorian Plumbing 5 star review on 29th January 2025

142

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was satisfied with delivery but I have a problem with quality of order which needs addressing.”

Helpful Report

Posted 1 year ago

“All pieces work very well. One damaged item replaced without fuss.”

Helpful Report

Posted 1 year ago

“All arrived when it was planned for and seems to be in working order. It's currently being installed so not yet used. The only fault we have is with one of the shower parts, i have submitted the query with the team at Victorian Plumbing and waiting a response”

Helpful Report

Posted 1 year ago

“Found the delivery details initially confusing as written on the confirmation. It read 5 days delivery. When it didn’t arrive I had to chase as needed heating urgently and plumber booked. I phoned and your representative was helpful after I explained and had it delivered the next day Could have dibs without the confusion as had just come out of hospital and am elderly.”

Helpful Report

Posted 1 year ago

“Well packed”

Helpful Report

Posted 1 year ago

“Happy with ordering process & delivery”

Helpful Report

Posted 2 years ago

“Item was delivered OK and a fair price. Delivery time was a little slow though”

Helpful Report

Posted 2 years ago

“Was an excellent company to deal with and the palletised delivery went very well.”

Helpful Report

Posted 2 years ago

“very good service very happy with the item”

Helpful Report

Posted 2 years ago

“Very good service apart from the delivery company you use my goods were dumped in my drive. i found the packing was damaged on one corner and both panels had approx 10 cm crack on the edge as luck had it those bits were cut off as the panels were a bit to big.Not a good delivery company.”

Helpful Report

Posted 2 years ago

“very good customer service!”

Helpful Report

Posted 2 years ago

“The bathroom suite that I ordered was amazing , one small problem the wrong taps were sent. I'm hoping that will be resolved. I also had a problem with transportation, however, Victorian plumbing resolved my problem fast and effectively.Over all very good”

Helpful Report

Posted 2 years ago

“Order process was simple. Delivery was good and the product is exactly what we wanted. Good value as was unable to get cheaper anywhere else. Would have been 5 stars but there was around a week from payment being taken until product being posted out. No reason for this delay apparent and had to wait for arrival until I could finish my job”

Helpful Report

Posted 2 years ago

“I havent open the products as my fitter is not available yet.”

Helpful Report

Posted 2 years ago

“Good service however anthracite radiators are a different shade to previously ordered ones and delivery driver just arrived with no call 30 mins before as advised would happen”

Helpful Report

Posted 2 years ago

“Our first order was delivered by Victorian Plumb themselves who helped bring the goods in to the house. The second order was delivered by a pallet company who are told to do no more than put the loaded pallet on the kerbside and leave you to it. This means if you have heavy goods it's in theory left to you to get the goods inside the house. Also it asks you to inspect the goods before accepting them. This was not easy as our pallet include a large heavy shower tray and another dozen items. Why was one consignment delivered direct and the other delivered by a contractor? The pallet delivery driver was very helpful but he's told not to assist or go in customers houses. Also only one pallet was used( to save money?) so the shower tray was loaded vertically on to one pallet. Why the difference in delivery?”

Helpful Report

Posted 2 years ago

“Arrived on time and correct items sent.”

Helpful Report

Posted 2 years ago

“Good service,all boxed and delivered on time when promised.”

Helpful Report

Posted 2 years ago

“Third time using Victorian Plumbing and will use again, no doubt.”

Helpful Report

Posted 2 years ago

“Happy with the shower although it was a lot harder to fit than expected. What let the experience down was the courier that was used, called me on the day telling me they had no drivers and that they couldn’t deliver that date, they begrudgingly agreed to deliver it when I told them I’d spoken to their customer service team that morning who has confirmed it was already being loaded into the van…. They also left the huge pallet outside our house that I’m now struggling to get rid of”

Helpful Report

Posted 2 years ago

Victorian Plumbing is rated 4.5 based on 19,723 reviews