Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,724 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,724 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 29th January 2025

142

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ok selection of products, delivery left us out to dry”

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Posted 3 years ago

“Too short for wall shower.Thanks”

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Posted 3 years ago

“The door arrived fine but the water seal was crushed in the box so I had to order more from eBay”

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Posted 3 years ago

“Shower screen beautiful but delivery appalling.”

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Posted 3 years ago

“Victoria plumbings products are fine although the delivery firm they use are quite the opposite. Got a two hour window 9-11 rang at 11:30 told its now between 12-15:00. Communication between haulage and customer could save time and ultimately money”

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Posted 3 years ago

“An illuminated mirror had for some reason to be attached to a pallet, yet its weight was very manageable, I think that increases risk to the component, but it was undamaged - but I now have a pallet to dispose of. I had to ring the transport co. to arrange delivery of the pallet - seems odd and not customer friendly. The morning of the delivery I had 5/6 e mails from VP - seems overkill”

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Posted 3 years ago

“Happy with quick delivery and customer service after first delivery pallet was damaged and missing items - customer service was quick to send out replacements.”

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Posted 3 years ago

“Response times for customer service not the fastest. Products very nice although.”

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Posted 3 years ago

“I ordered two samples of the Belmont Hexagon tiles one with grey lines and one with black lines. I got two half tiles but the half tiles were £2.95 each which I felt was a lot for a bit of a tile. I liked the pattern though.”

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Posted 3 years ago

“Weve used VP for alot of bathroom supplies for a new build and generally i have been pleased with items from VP, although i did return a set of taps as i wasnt impressed by the quality. Unfortunately trying to return large items for refund such as radiators is bit of a nightmare as VP dont offer collection services and most courier/parcel companies wont touch such large items. As a result, pallet couriers have to be used, which makes the 'free returns' policy financially not viable for radiators, shower screens etc..”

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Posted 3 years ago

“Because u can’t even speak to someone on phone”

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Posted 3 years ago

“Delivery service could have been better. We were given a delivery date only and waited in all day before getting a call just before 4pm telling us the items would arrive in about 10 minutes. Would have been nice to get at least be told if it would be am or pm as most other companies do these days. (I am aware that this is the delivery company rather than Victorian Plumbing.)”

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Posted 3 years ago

“Seat is ok but I think overpriced. Also rubber missing on seat.”

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Posted 3 years ago

“Asked for a review of service before product had arrived”

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Posted 3 years ago

“one of the few with an LED diffuser in stock without insane delivery changes. Selection not so broad but at least they have it, we can blame BREXIT for lack of options as usual i suspect”

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Posted 3 years ago

“Good product range and competitive pricing, but very poor communication re delivery. My order was repeatedly ''out for delivery'' but didn't turn up. It eventually arrived on a day when we weren't expecting it - so it was lucky that there was someone at home to take delivery.”

Helpful Report

Posted 3 years ago

“The online ordering was good, however the delivery could have been improved. Contact went through our builder who was expecting delivery on a certain day, it didn’t turn up, this may have been a communication issue. However when we as the purchaser called to sort it out we have our contact t number for the delivery company to call. No call was received? However in the meantime they did turn up with delivery on the same day but the lorry was too big for the bridge to get near to the house. We believe that we mentioned restrictions regarding delivery at the time of ordering.”

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Posted 3 years ago

“Lots of hassle with your accounts dept. Sorted eventually. Delivery arrived today. Thank you. L.Jamieson. Isle of Islay.”

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Posted 3 years ago

“Good service, when goods are in website, available off the shelf. But not very helpful when you haven’t an item readily available. Surely, in your dominant market position, you can get “that little extra” effort from your suppliers ?”

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Posted 3 years ago

“Good product range and delivery but their Website would not accept the allocation of the Oct5 discount - annoying.”

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Posted 3 years ago

Victorian Plumbing is rated 4.5 based on 19,724 reviews