Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,726 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,726 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 29th January 2025

142

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really good range of products. Good shipping options and reasonably proced. User friendly site, with good pics, descriptions and specs”

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Posted 2 months ago

“Extremely well packged and delivered on time. Everything looks good as no damaged packaging but not fitting for a couple of weeks.”

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Posted 2 months ago

“Order was easy and the goods turned up on the specified date. All good.”

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Posted 2 months ago

“Delayed delivery, poor after sales, try Bathroom Mountain instead Delivery delayed twice - workmen being paid on site with nothing to do.... Poor after sales service, long delays, robotic like response, not able to speak to anyone, quick enough to take your money but extremely slow in issuing any refunds. Also dealt with Bathroom Mountain at the same time, far, far better service, look at them instead.”

Helpful Report

Posted 2 months ago

“When my initial order arrived and was needed we discovered that unfortunately it was broken. I completed the returns form but the time to get a replacement would hold up our bathroom completion. I contacted the service centre who were extremely helpful and sorted out a replacement with fast delivery. This arrived, as promised, the next day. The call centre were very friendly and very helpful. I would (and have) use Victorian Plumbing in the future - great service”

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Posted 2 months ago

“I bought a towel rail from Victorian Plumbing. When I received it, the towel rail was damaged and it wasn't right for me so I returned it and put on the returns note that it was damaged. I have just found an email from Victorian Plumbing in my junk folder advising me that they received the towel rail back damaged and will not refund me. They included photos of the item and in one of the photos is the return note I sent them so they can't say they weren't told it was damaged. I will NOT be using them again. They should take photos of the items they send before they send them rather than when they are returned. Very UNFAIR.”

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Posted 2 months ago

“Always my default fordomestic plumbing products - selection, quality and pricing is broad and competitive. Order processing and deliver is simple and prompt; great when you're in a hurry, as most jobs are "urgent"!”

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Posted 2 months ago

“Quality items, excellent delivery and very informative, have used many times and will continue to do so”

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Posted 2 months ago

“My order hasn’t arrived yet after 2 weeks sitting in a warehouse and isn’t due till the 2nd Jan after it stated the delivery should of been a few days also I’ve been told part of my order isn’t available. This is very frustrating as I’ve had to put the plumber on hold till it arrives”

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Posted 2 months ago

“worst service in history of on line ordering”

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Posted 3 months ago

“Excellent service, delivery within timeframe - and best of all, love the liquid soap container - thank you”

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Posted 3 months ago

“Good prompt replies to complete the order - didnt get a follow up email regarding dispatch as promised, but nonetheless did arrive in good time.”

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Posted 3 months ago

“Items arrived at on time, well packaged and work great.”

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Posted 3 months ago

“Took nearly two weeks for a tile sample and it was half a small tile so couldn’t really appreciate how it looked, and I also paid for the postage by the time the sample arrived customer had changed order to another supplier”

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Posted 3 months ago

“Szybka i profesjonalna obsługa, oraz dostarczenie”

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Posted 3 months ago

“Very good service”

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Posted 3 months ago

“Great service initially when I ordered my new sink. Easy to order and great website. Speedy delivery but on arrival the problems started. Partially opened the box to find that the front of the sink was damaged with the majority of the front of the sink in pieces. The box was marked as fragile but there was not enough packing/protection on the sink to avoid any damage. The shipper called to say that their system was automated so if there was not adequate packing items would be damaged. Contacted Victoria plumbing on 02-12-24 and when they asked I said I would like a replacement sink. It is the 10-12-24 now and I have still not got a response or replacement to my request. Very poor customer service.”

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Posted 3 months ago

“So far so good. All bathroom chromeware recieved promptly and in good order. When plumber comes I will know if all is correct- since I am not a plumber!”

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Posted 3 months ago

“Hi guys not very good experience for the 1st shop purchased a one of the most expensive shower products turned out to be faulty have been going back & forwards with emails & phone Calle was told there will resolution to this by the weekend but still not heard anything communication is very poor and can stessful experience .”

Helpful Report

Posted 3 months ago

“Really bad experience with this company. I have ordered a kitchen mixer tap and arrived in a open box clearly has been sent to previous customers. The quality of the tap was poor and doesn’t look reliable with plastic pull out shower head. I have returned straight away and still waiting for response from them. Still no information about the refund”

Helpful Report

Posted 3 months ago

Victorian Plumbing is rated 4.5 based on 19,726 reviews