Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,653 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,653 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 7th October 2024

Victorian Plumbing 5 star review on 7th June 2024

Alan Hurst

140

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have not received part of my order”

Helpful Report

Posted 3 years ago

“Very good products and delivered on time in a secure pallet to avoid any damage.”

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Posted 3 years ago

“I tem ordered was delivered on time in good condition and was as described. very pleased with the product. Thank you.”

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Posted 3 years ago

“ordering was easy and delivery was straight forward .”

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Posted 3 years ago

“It wasn't actually Victoria plumbing I had the problem with but the haulage company who delivered my shower enclosure...I was told someone would ring me first thing Monday morning as I told the man who I spoke to at the haulage company I was at work 9.30 till 2.30 he said he would get the wagon driver to ring me first thing ,well I never even received a call at all .As I was on my way home from work I got a call to say they had tried to deliver the goods but there was nobody home so I said I explained to the other man I wouldn't be in till 2.30 so the wagon driver said well I wasn't told that so as I came home he was sat in his wagon waiting for me ..mean while I had a woman call me saying if the driver had to wait more than 15mins I would get another charge of £25 !!!!! Luckily he didn't have to wait that long but the moral if this story is where was my phone call in the morning? Then the driver got the well what all I can call the monstrosity of a package/ pallet thing to the door and said is it ok there? Luckily my boyfriend was with me as I would of never have managed on my own unwrapping and sorting it out ..I was absolutely gobsmacked when the driver actually left the pallet thing instead of taking it away!!!! What the hell was I supposed to do with this what I can only describe as a torture looking frame!!!!!! It was far too big to fit it through my front door and out into the garden I would of had to smash it up into pieces to do so ...luckily again my friend came in a van and took it away from me....pictures of the contraption underneath...why don't they just have 2 men to carry the items instead of one struggling with the ridiculous massive contraption!!!!! I would not use this company ever again”

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Posted 3 years ago

“Fast delivery and all items arrived in one peace. Brilliant.”

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Posted 3 years ago

“From ordering online to returning an item back to the showroom, simple and no hassle. Courteous staff and no quibble returns means I would recommend Victorian Plumbing to anyone.”

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Posted 3 years ago

“everything exactly according to plan. well done!”

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Posted 3 years ago

“I have waited over a week and still not receivedba response to damaged goods received. In the meantime, I am having to pay for costs incurred as a result”

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Posted 3 years ago

“Hello, we received a product that was damaged which only came to light upon installation. The response was poor as it felt like COVID was being used as an excuse for the delay in the delivery off the return item which actually wasn't factual. Apart from that the service / products are good”

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Posted 3 years ago

“Shocking response after all The errors”

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Posted 3 years ago

“After an initial delivery hic up, things were resolved quickly and within 24 hours”

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Posted 3 years ago

“Very happy with the product that I ordered great quality and it also came quicker than the expected delivery date which was perfect.”

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Posted 3 years ago

“I ordered a bathroom suite and every time it was due to be delivered my delivery day was changed, we had to keep using days off work to wait for it to come and a week later than supposed to, it came.”

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Posted 3 years ago

“An excellent service. Prompt delivery, good price and an excellent product”

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Posted 3 years ago

“Great service. I got exactly what I wanted and it was a beautiful and practical tap.”

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Posted 3 years ago

“Efficient ordering on line and prompt acceptance of order . Kept me informed of the process of delivery of item . Prompt notification of your receipt of my returned item . The item was perfect but unfortunately it was not suitable”

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Posted 3 years ago

“Excellent service. Quality product at a competitive price.”

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Posted 3 years ago

“The materials are of good quality and aesthetically beautiful. Quality control seems to slip up on this order as we have received the wrong product in the right box without all the extras that were supposed to be in the box like a shower head, fixings, etc.”

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Posted 3 years ago

“NEVER USED BEFORE SEEM VERY EFFICIENT AND OUR CHOSEN PRODUCT ARRIVED AS FORECAST IN GOOD CONDITION IF FACT ITS PACKAGING WAS AMAZING WILL USE AGAIN AS AND WHEN”

Helpful Report

Posted 3 years ago

Victorian Plumbing is rated 4.5 based on 19,653 reviews